Duncan Dodge is a well-regarded dealership that has served the Cowichan Valley community for over thirty years. Recently, the facilities have been updated to better serve customers with a wide selection of vehicles and options designed to make getting back on the road easier, better, and happier. Customers consistently praise the dealership for its friendly, professional service and attentive staff. Many reviews highlight the helpfulness of the team, especially during complex situations such as vehicle repairs and purchases. For instance, a customer whose electric vehicle was damaged appreciated the quick, efficient response from Crystal, who handled their appointment seamlessly and arranged for transportation during repairs. The dealership’s service team, including Shawn and Frank, was commended for their diligence, care, and willingness to go the extra mile—checking in on the customer, arranging shuttle services, and ensuring satisfaction even after initial contact. In sales, the team shows expertise and genuine concern for customer needs. Phil, in particular, was praised for his dedication in finding the right vehicle for a large family, working within budget, and making the process smooth. Kaya’s knowledgeable and efficient approach in helping a customer find a new Jeep was also noted as exceptional. The dealership’s team, including Jeremy and Cecil, was recognized for putting together excellent vehicle packages, demonstrating a cohesive, customer-focused approach. Overall, Duncan Dodge is seen as a dealership that genuinely cares about its customers, offering a positive, coordinated experience from sales to service, supported by a friendly and attentive team.
Phill sold us our very first financed vehicle. He was super honest & informative. It made the process really easy. We were able to negotiate on a fair price & were in and out within a few hours. The financial advisor they have on their team is amazing as well. I highly recommend this dealership
October 2024
We had a wonderful experience dealing with Phil from Duncan Dodge. He helped us find the best fit for our large family, and went above and beyond to put us in a vehicle that suited all our needs while also keeping our budget in mind. Thank you to Phil!
October 2024
I was so impressed by Duncan Dodge Chrysler Jeep Phil was amazing and efficient got me into a sweet ride and it was so easy and in my budget thanks so much!! I’ll be sending others your way!!
