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July 2024 by Sukhi S
The customer service at this location has gone down hill. Absolutely do not trust anyone's advice at this location. My dad, husband and I came into this location to purchase 3 brand new phones, and talk about slimy up-selling service. Definitely NOT coming back here.
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July 2024 by Areesha Lal
AVOID THIS LOCATION, JUST A NO GO ZONE !!
Edit - Listen, I’m pretty fair when it comes to reviews, I don’t actually take the time to post extensive reviews or negative ones really because why hurt a business, right?
But here’s the deal- I posted an original review, I edited it when the manager of this store- Preetam Srivastav called me and argues with me over the original post and then gets me to the store to try and rectify things to become “the good guy”.
Read this carefully and know that I don’t intentionally post hurtful reviews but the amount of unbearable customer service this person displayed was intense, since I have experienced being a customer anywhere, THIS STORE has been my worst ! I had given this store several occasions, and I’m quite observant, so a lot of thought went into this one star (I wish there were negatives) but a lot of thought went into it- AVOID THIS LOCATION. Try to go to the newton one, service seems to have improved there BUT AVOID THE DELTA STORE. I could go on by detailing what I went through but there’s just too much.
Edit- 06/29/24-
Subject to change, on-going experience, I'm trying to get a phone exchange done with fido here, it's a pressing issue, was told a time to be called with an update, nothing was done, tried calling in twice, nothing. No updates, nobody here really quite cares, this is what I got from the very beginning.
At the end of the day, nobody quite suffers, it's the customer who does. Such is my experience.
Date of post- 06/28/24-
One thing for customers though and something I've learnt with my experience as a customer- is that, don't be afraid to ask questions and READ the provider policies. Do your part!
If I had known the way this shop operated from the top tier to the ground level, I would've gone to the apple outlet or samsung and yes, I'd have paid more money, which I will anyway which this situation, and have gotten better quality service.
People here think that they're doing their customers a favor by providing them with the time? No, it's your job, that you're being paid for, yet, I'm stuck here with a phone and service that is beyond negative.
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July 2024 by Taylor Bullock
Preet offers best customer service was able to cut $30 off my monthly bill instead of setting up a new plan and I was prepared to buy out the old contract but he advised me to wait a few more months. Went back and got a new plan set up for less than I was paying before with more benefits and a new device.
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June 2024 by JAG
Better to go any other direct store
Don't visit here
scam !!!
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May 2024 by craig dundas
Awesome place picked up my pc mobile card and activated it I’m glad where I working only my pc Phone had service
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May 2024 by Shreenivas RT
Exceptional Service at The Mobile Store
Our experience at The Mobile Store was truly exceptional, thanks to Preetham and Deepak's exemplary service. As we explored device options and considered switching carriers, Preetham's expertise guided us seamlessly through the process, even explaining the nuances between leasing and financing.
Despite the bustling atmosphere, both Preetham and Deepak took the time to ensure each customer received personalized attention, never compromising on quality service. Preetham's dedication was particularly notable as he ensured a smooth transition from Fido to Rogers, taking care of every detail, including data transfer.
Their professionalism and commitment to customer satisfaction were evident throughout our visit. We left the store not only with two fantastic new phones but also with a deep appreciation for the outstanding service provided by Preetham and Deepak at The Mobile Store.
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May 2024 by Manasa Gopinath
I just had to share a wonderful experience at this store. Preetham was incredibly helpful and knowledgeable. We were looking for a great deal on a new device and needed to switch from Fido to Rogers, and he went above and beyond to assist us.
From the get-go, he guided us through all the available options, patiently addressing all our questions and concerns. He helped us secure an amazing upgrade deal and smoothly managed the porting process from Fido to Rogers without any issues.
Although the setup and transfer took about 3 hours, he was patient and dedicated throughout. He ensured everything was set up correctly and even helped us transfer our data seamlessly.
We left the store extremely satisfied, with a fantastic new device and a deep appreciation for the service.
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May 2024 by Nalaka Nanayakkara
Deepak was extremely helpful. Place is usually very busy
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April 2024 by Prabhjot Khattra
Give wonderful service
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April 2024 by Jagdeep Singh Mundi
Staff working there, just trying to sell plans and phones by the fraudulent and cheap tactics.
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April 2024 by Micro Wave
Preet was excellent ? we got 3 google 8 phones on koodo and freedom. Great deals and points as well
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April 2024 by Mohammed Alam
Just excellent service by Deepak, got my Samsung A54 phone. They also helped me transfer my data from old phone to my a54
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March 2024 by Dnivr suzi
This is most dirty customer service 1 bald guy work here he ignore you he only serve people whom he like and specifically he ignore you while there’s a girls He never do eye contact with you and he played games with customers. We waited there 1:30 hr and still he said customers made appointments but we are walk-in customers so we need to wait after our turn again someone shows up and we have to wait after them because there was girl shows up again totally disrespectful.
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March 2024 by ROH
I typically don't leave reviews, but I must commend the mobile shop team for their exceptional professionalism and outstanding customer service. Their ability to explain everything clearly makes it incredibly easy for customers to make decision. Whether it's purchasing a mobile device or selecting a data plan, I always leave their shop feeling satisfied and well taken care of. I wholeheartedly recommend their services to anyone in need of quality products, reliable assistance, and helpful suggestions.
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February 2024 by Abhishek Kumar
Preet was exceptional! He gave us great Deal on s24
