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October 2024 by N Rabbit
This is my favorite pet store. Great selection and great prices. I also appreciate they don't sell a lot of the crappy brands out there which shows they do their research and really care about animals. They carry quality products and its nice they support rescued animals too. The staff are always friendly and helpful so its an enjoyable experience shopping there
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October 2024 by Emily Chang
Finally came up to this lovely pet store which my friends have been raving about and it lives up to the hype!
The staff are so helpful, prices are reasonable and they have some seriously good stuff for all animals. All of their small animal products (rabbits, hamsters, piggies and more) are excellent. The owner clearly has conducted extensive research on animals because there is not a single product that is harmful or unsuitable for animals. Excellence all around!
Finally came to a thoughtful pet shop!
The staff is very helpful, the prices are reasonable, and they only sell high quality products. All of their small animal products (rabbits, hamsters, piglets, etc.) are great. The owner must be a very understanding and caring person because none of the products are harmful to animals or unsuitable. It was really great and I recommend everyone to come to Pets-n-us!
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June 2024 by Kim Lucy
I have shopped at Pets N US in Tsawwassen for many years and found them to be friendly, professional and knowledgeable. They know their clients and take time to answer questions and help with advice. Michelle and her team's great service is why I shop local and not at the larger big box stores.
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May 2024 by S Ali
Watch out for incorrect price charging at checkout.
My wife is a frequent shopper for our dog and cat.
This time I went to pick up 12 cans of cat food.
I picked 2 cans of each type and some cans are $.50 cheaper based on the type of meat in the can.
However, the clerk instead of picking up each can and scanning the correct price, she just picked up 1 can and charged me the higher price for all 12 cans.
I asked her, I believe each can is different price.
She said no, they are all the same price.
I also thought, how do they keep track of inventory if they just pick up 1 can, scan and done....
Well my wife went and checked today and it was not true.
I was charged $.50 more per can than the advertised price.
I feel cheated.
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May 2024 by Shayla Ellingsen
everyone at both locations are so helpful and they had our specialty cat food. everyone is always so friendly when you go in and its always a nice environment to be in.
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April 2024 by Fish Taco
Great service most of the time
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July 2023 by Gary Gibbons
I was asked if I wanted to set aside 4 packs of Rosie's treats until Monday. It is the only one our dog likes. On Monday the manager had sold them out from under me and they were now out of stock!
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June 2023 by Jae Kwon
quality pet supplies. things that are a step up from the usual chains
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May 2023 by Katherine McLean
My experience with Michelle and her team has always been exceptional. The store is immaculate with a vast array of products and the customer service and knowledge is top notch! Well done to all of you!
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December 2022 by Morgan R.
A reasonable little pet store on the main drag in a strip mall just opposite the big shopping center in town.We found their selection good (looking for bullies for our pups), prices reasonable, and staff friendly.On the other hand they didn't have a harness meeting our needs ... nothing wrong with that, but since they are small, their selection is limited.
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November 2022 by David Austin
Absolutely love this place. Always friendly and always knowledgeable
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October 2022 by Janelle A.
This location special ordered and then sold me RAW FROZEN food for for my 9 week old kitten. When I opened the bag of food later that night I found the contents were not fresh. The reason for this was that the product had expired in 2020. It's the middle of October 2022. I consider myself a reasonable person and have never once bothered to write a 'bad review' but instead would just never return to the establishment. In this case I feel the need to due diligence here because I would never want any animal getting sick/hurt. As mentioned; I will never return to this particular pet store but would strongly suggest that management and employees do a proper check on all foods; especially the RAW frozen food, that they're selling. Extremely disappointing!
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October 2022 by Kathy
Super nice and Michelle is wonderful! So very helpful
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December 2021 by Barb Johnson
Awesome staff ...great variety of food and supplies for all your pets !
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November 2021 by theresa walker
Great selection, comfy place to shop, nice staff always
