New Balance Delta is a store known for its best service and experience. Staff members are quick to help, friendly, kind, very kind and polite, patient, and polite. They provide excellent service and have an excellent phone presence. Associates are knowledgeable and expert, offering a level of expertise more expected from a podiatrist or kinesiologist. They expertly identify customer needs based on shoes and walking patterns, explaining details like inner pronation, types of foam, and carbon plates. They take the time to understand what is needed, down to the socks, and ensure a perfect fit. The service is described as amazing, very great, and above and beyond. The management and staff are great. They can help find specific, hard-to-find sizes and widths, handle orders and shipping anywhere within two weeks, and inform customers about sales and new releases. Many customers are over happy, highly recommend the store, and state they will definitely be coming back and recommending it to family and friends.
Chris there is very knowledgeable and helpful. Will definitely go back, great customer service
January 2026
Very friendly staff, their customer service is amazing. They go above and beyond to help their customers.
December 2025
Best service and experience. Ordered 990's, hard to find my size and width, but I got my runners ordered, mailed all within two weeks with Black Friday price. Best NB store in BC - they can ship anywhere. Great management and staff.
