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August 2024 by patrick sands
Very satisfied with their customer service I was looking for a catalytic converter the price was $1,100 the parts guy pull up the website and told the company that were overcharging I bought the same part from Amazon for less than $400
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August 2024 by Colton Loberg
Customer service, 5/5
Pricing, unbelievable and laughable
Everytime I check here I remember why I wait one week for online parts. At a minimum lordco is double the price.
Same brand name, same product, double the price, and through an account that gives the maximum consumer discount.
I can't imagine what people that walk in without that pay.
$30 bucks shipped to my door for a fuel pressure regulator, 117 at lordco
Fuel pump, $90.00 online, lordco, $230.00
Coil, $40.00 online, lordco $90.00
It just doesn't make sense unless you are broke down on the side of the road to buy local. It doesn't even compare, I'd like to "support" local but if local businesses don't compete to support local customers why bother
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July 2024 by Jason Groot
Gage is a very good worker. Saved my family vacation by helping me find all the right bearings and pieces I needed after my boat trailer bearings blew up on a Sunday morning 2 weeks ago on the way to our family lake vacation. With his help with parts and Lordco having everything I needed, I was able to rebuild the bearings and reattach the hub and wheel. Very helpful worker and great place.
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July 2024 by Lyle Brown
Didn't go in. Only took a friend to swap a part he had bought for his truck earlier that day.
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June 2024 by Melinda Cook
I have to say that Lordco in Cranbrook saved the day, today. In particular, Sam made finding the part we needed smooth and easy. Great job Sam!
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June 2024 by Carla Hayday
Just watched a long time customer wait on hold for 30 min to talk to customer service. This is the norm, not the exception. Walking in to speak to someone behind the counter also takes forever. Tough times for businesses, but this is pretty bad customer service.
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June 2024 by Mike dejager
Spectacular store and inventory. Staff was knowledgeable and attentive
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May 2024 by Amanda Markou
Johnathan was extremely helpful and professional finding the parts for our boat. Great service and very friendly!
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May 2024 by Feruhlphox
I've usually dealt with Lordco in the Lower Mainland and have had a terrible experience but this particular location is awesome. They always have what i need and the counter staff is great and helpful. I'm not sure what the deal with the girl at the till but i smile at her anyways when i say good bye. Hopefully that cheers her up.
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April 2024 by andy lake
I dont usually give bad reviews but I feel I must this time.
I went to Lordco today to by a part because I was in urgent need for it. The lads at the rear counter were very help especially one young man. The girl at the till on the way in was in her usual miserable state (she should not be in customer service) if you need to keep employing her hide her out the back.
The real reason I give lordco a 1 star is their pricing (well and the girl at the front).
This bare bones brake backing plate was almost twice the price of their competitors and the competitions was loaded complete with shoes, springs, bolts ready to go. Both suppliers gave me their best discounts as well. I understand as a business owner the company needs to pay the bills; but don’t rip people off. As desperate as I was for this part I walked and more than likely won’t be back.
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February 2024 by Manjit Sekhon
Nice staff/unload quickly
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February 2024 by Jason Scannell
Great all around, Johnathon is amazing. Always willing to help me build weird out of the norm stuff, extremely knowledgeable and kind
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January 2024 by Ellen Bonfield
Always friendly and helpful
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January 2024 by aries findlay black star
Not a bad place at all
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December 2023 by Mohammed Nabeel
Finally they have some friendly staffs at this location.
