The Brick is a trusted Canadian retailer, established in 1971, specializing in high-quality furniture, mattresses, appliances, and home electronics at great prices. With over 200 locations across Canada, including The Brick Mattress Store and The Brick Outlet, the company prides itself on excellent customer service. Many customers have had positive experiences, noting the helpfulness and professionalism of staff members like Maryam, Rahul, Julie, and Britney. They assisted with everything from appliance purchases to mattress selection and issue resolution, ensuring customers felt supported throughout their shopping journey. While some shoppers found salespeople a bit pushy, overall experiences have been great, complemented by a fantastic delivery team. The Brick continues to focus on providing a seamless shopping experience for all customers, both in-store and online.
Great customer service from Julie, very helpful and helped me find the best deal for my queen sized mattress.
February 2026
Delivery was such a breeze. Online tracking let know know how many stops away they were. Delivery crew was great.
February 2026
Delivery guys were good. Efficient. Came late by 45min outside of my window. The store upsold the delivery service by saying the item would be delivered, unwrapped, and the boxes taken away…this was not the case. They said they’re not allowed to take away any packaging
