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October 2024 by Dave Gilmorej
Brianne was great and helpful
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September 2024 by Dvir M
I’ve been working with these guys for long time. Super good customer service!!!! Thank you guys. Jim, Vicky, Danielle and Brianna. Thanks a lot and keep the hard work super appreciate it
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July 2024 by Ron Graff
Just wanted to leave a shout out to Reliable Parts. I recently ordered a part for a Samsung glass top stove. I was able to easily order online and the delivery was delivered when expected. Thank you Reliable Parts.
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July 2024 by Matt Btl
Poorly managed.
Failed to get back to me. Hung up on me after leaving me on hold for 8 minutes when I called back 4 hours later.
Skip this location and go to the one on Barnet Hwy. Much better service.
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May 2024 by William Pan
I’ve been a customer of Reliable Parts for my appliance repair needs due to their extensive range of options and reputation. Yet, my recent purchase of the SUPCO DW4001 Door Balance Kit from their website has led to a significant letdown. The part, which was marketed as a ‘100% compatible alternative to part # 8194001,’ not only looked nearly identical dimensionally to the original but also caused an unexpected creaking noise in my dishwasher upon installation.
Confronted with this issue, I sought assistance from Reliable Parts, only to be met with a suggestion that bordered on the absurd—the idea that I should have somehow tested the part’s functionality before its installation. This was not feasible, and the problem was not resolved even when I reverted to using the OEM rope even though the Reliable Parts suggested the alternative rope wasn't the right length.
To demonstrate the issue, I have provided a side by side comparison of the OEM (green) and the alternative (red) product. Despite the striking resemblance in appearance, the performance discrepancy is evident and calls into question the reliability of the alternative part
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May 2024 by Grant Davis
Great service. Have always had the parts I needed in stock.
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May 2024 by John Sinkie
Christina was Fantastic in helping me find parts for my older BBQ!!! Polite, Friendly, Fast, Really cared!!! Thx Christina :)
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May 2024 by PM Ko
You get the part you want. But “reliable” is pretty ironic for this location who literally never answers the phone or emails you if your part is in. They send a email saying don’t come in til you get a call… but you can rely on the fact no one will call as they don’t seem to know how phones work… not sure why they even have a phone number.
They will reliably bill you immediately for the part they never intend to tell you is in. Then your forced to drive in and wait in a line of people asking if their part is in because they couldn’t get anyone on the phone or by email... all while the phone behind the desk continues to ring unanswered.
Staff say… too busy to answer the phone so you get what you get. Reliably rude customer service at least.
So… frustrating but yep you can rely on the worst experience possible but you do eventually get your parts eventually I guess. Recommend Amazon or another parts store if at all possible.
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May 2024 by HamidReza Zandieh
You can find all home appliance parts here
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May 2024 by T. Hayot
I received extraordinary service from Mitch, with thoughtful follow-up two days later, to ensure that a problem with an order was corrected to my satisfaction; and without additional charge to me, even though the problem was my own responsibility and due to my own error. Service from this Reliable rep, and from this shop, was exceptional.
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February 2024 by paul poco
Have the parts you need to repair and maintain your appliances.
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February 2024 by Amanda Prim
I personally regret buying from them. They are extremely unprofessional and downright rude to deal with. The supervisor Julia was horrific. They continually messed up order and made me jump through a million hoops to try to get resolved. Spend hours on the phone , unorganized and, cannot stress enough, RUDE.
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February 2024 by Amrik singh
Don’t shop at reliable parts stores, prices are way too high. Amazon is way to go.
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February 2024 by Farnam Ardavani
Professional Staff, well organized store and warehouse, quick service and fair price .
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January 2024 by Kristi M
Don’t expect anyone to smile or be nice!! Mario is RUDE and should NOT be in customer service!!! They don’t take cash so bring your debit card. This place is a joke!!!
