The Real Canadian Superstore on Lougheed Highway is well-regarded for its friendly staff, good prices, and clean, well-stocked shelves. Customers appreciate the bright and cheerful atmosphere, making shopping a pleasant experience. Many reviews highlight the helpfulness of employees, especially at the customer service desk and self-checkout areas, where staff are attentive, welcoming, and patient. One customer shared a touching story about a staff member who went out of her way to write a birthday message on a cake just before closing, which made a family’s day special. The store’s prices on staple items and fresh foods are considered excellent, and many shoppers have switched loyalties from other big-box stores like Walmart due to better prices and a more positive shopping environment. However, there are some drawbacks. A few customers mentioned the need for a loonie to rent a shopping cart, which caused inconvenience, especially when shopping with a baby and crowded aisles. Accessibility is also an issue, as the store is located on the second floor without an elevator, only a long ramp, which some find inconvenient. On the financial side, staff like a representative from PC Financial received high praise for their patience, professionalism, and helpfulness, greatly enhancing the customer experience. Overall, the store is appreciated for its friendly service, good deals, and neat layout, with ongoing suggestions for staff training and improved accessibility to make shopping even better.
Ian was incredibly kind and helpful during my Hot Wheel search!
May 2024
Good deals but you have to have a loonie to get a cart. I had a baby with me and needed a cart. Asked 2 people for help to no avail. Tried to navigate the store without one but with a heavy baby and jam packed aisles, it felt impossible. Ended up bailing after 10 minutes.
April 2024
Prices and selection are good however they don't have great verbal managers....use your words and train the COS staff to know where everything is
