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February 2024 by Carman Neustaedter
I had really great service and the workmanship on my car was great. The team was very friendly to me and I appreciated their reliability and timeliness.
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January 2024 by Behin Phua
After having my windows smashed, I went to New West Collision the next day and they were able to do an estimate on the spot, which is much quicker than all other places I called (which had a lead time of 2-3 weeks just to get an assessment). They handled everything quickly and smoothly and were good communicators. Even though my vehicle was ready for pick up on a heavy snowfall day, they told me I should just wait till the next day to come pick it up and not risk it in the snow and how to explain to ICBC that I needed an extra day with the loaner. When I picked up my car, I was very happy with the workmanship and service. I highly recommend them, and would definitely go back if I ever have body repairs again.
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September 2023 by Ellen Yoo
I was shocked because it was my first car accident, but they kindly explained things to me and fixed the car in no time. I wouldn't want to have an accident again, but it was a service I would highly recommend if someone around me had an accident.Service: Body & Trim
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May 2023 by Oh TONY
I took my car in for body repair after a car accident, but it came back as a new car. I totally recommend it^^
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March 2023 by Ness Hanbury
WORST CUSTOMER SERVICE!I have never been so disrespected in my life. I brought my SUV after a Hit and Run to New West Collision on the recommendation of my dealership. The body shop attendant took photos and was supposed to submit them to ICBC under my claim number (which was provided to them). They never bothered to submit anything and it's been 3 weeks! When I called to follow-up on the progress and when I can expect to take my SUV in to be fixed...I was met with hostility and unprofessionalism by the body shop attendant.Go elsewhere!
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November 2021 by Reza Mafiha
They are very rude. They think they are God and just a one shop in Vancouver.
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November 2021 by Esther Kim
I had my very first car accident that was not big at all. Brand new car. Pretty small and went to new west collision but I had quite the terrible experience. Nothing went smooth. First of all, it took me a month and a half to receive my car that shouldn’t have had. Also, when they tole me the car was ready in two days, they called on the day of an hour before picking up my car stating that there’s a problem that they never noticed.Then, it took me another week to get my car back because there was something wrong beneath my bumper that they should’ve noticed. Because they had to take out my bumper out. So then I had to go through another ICBC. But because it’s unknown damage, I had to do another claim.In the end, they told me they will just cover it up for me by giving them cash.After they were done fixing my car, I took a look and there was a little gap where they did not put the parts together properly.I would not recommend this body shop. Never. Just absolutely ridiculous
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September 2021 by Edmund Yang
Best Auto Body ExperienceThe owner went extra length to make sure the repairs exceeded my expectations. The shop professionally repaired my 2012 Mercedes frontal damages due to a collision accident. The owner explained the repair works in detail both before and afterwards. The end result was a showroom like perfection. The shop finished the job with an overall detailing of the car which brought back the original white coloration. The warm and sincere service attitude are very nice addition to the overall experience.I would highly recommend this shop without any hesitation.Services: Body & Trim
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October 2020 by Samson L
Went in to get a scratch and glass fixed. Incredible job. It's like nothing even happened! Staff were fast, clear, professional. I was in and out in less than 15 minutes with everything explained to me clearly. The loaner car (Toyota Camry) was great quality as well. Really impressed with the staff and efficiency.
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September 2020 by Christine Marthias
My best friend's car was repaired about 2 years ago at this location. She said it looked fine at the time of repair. The after 1 year, the paint started to come off. After consulting with another body shop, they said if you don't do the basic job well (I can't explain in their industry term), the paint will start come off eventually. Definitely NOT recommending my family and friends!
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April 2017 by Nadia C.
My car got a bumper damage and my friend referred me New West Collision. Louis is very helpful, providing us with a courtesy car and at the end I got a car that looks brand new back to me and they also detailed my car. I'm very happy with New West Collision and highly recommend it if you need your car fixed.
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September 2015 by Darrin W.
Took my wife's car in after an accident to Car Stars which recently was New West Collision. Dean the manager there was very helpful. The car needed a lot of work and Dean went out of his way to make the car look better than before the accident. End result happy wife, happy life!
