-
July 2024 by William K
Purchased Audioengine speakers and a Kanto subwoofer from them recently (via BestBuy marketplace website), and the experience both times were terrific. Shipping was fast, and they communicated some questions I had over the phone with professionalism and friendliness. Would purchase from again!
-
April 2024 by Sabin Bhateja
I recently visited Coquitlam Audio and Video in search of a projector screen. Despite the inconvenience of a 1 hour drive there and back, the experience turned out to be disappointing. The projector screen I intended to purchase was already assembled, a detail I was not informed of beforehand. Moreover, the screen I viewed during my visit was damaged, adding to the frustration. They offered to remedy the situation with a small discount but it wasn’t even close to the price of the projector screen that made me drive out to Coquitlam. Communication about product details and transparency could be improved for a more positive customer experience.
-
January 2024 by Elizabeth Hayes
Excellent service. Explanation in detail, kindness is very good I like that. ? They have an audio store with excellent quality equipment, Duncan the seller knows how to explain exactly what is ideal for you. The best place
-
December 2023 by Sharon irwin
I would like to share the experience I had when my audio/visual system was installed and hooked up by the Manager, Duncan Fesenmaier. He came in and within an hour had my receiver, TV, cable box, cd player and my surround sound speakers all connected and working perfect. He moved all of my equipment out, connected up 5 speakers, the receiver, the cd player and the TV equipment and placed it all back as I had it. He adjusted the equipment stand and all of the speakers so I could get the optimum use and fantastic sound that I love. I am more than happy with his service, he was pleasant, polite, knowledgeable, and most of all happy and made suggestions for additional options so I would get a greater use from my equipment. I am so grateful to him and would recommend him 100%. He helped a person that has no tech knowledge to understand how to properly use my units. He has the complete knowledge of ANY audio/visual system, and it shows. PS: He also rebuilt my vintage Marconi floor model radio with completely new 'innards' with blue tooth, and speakers that were adjusted to my sound preference and all the rest that operate a radio to its primo best (sorry he knew what it had to have, I did not). The old radio has never looked or sounded better and I just love it. Thanks again Duncan for all you have done for me. So appreciated. You are the best in my books.
-
December 2023 by Ronald Frineau
I brought a sony television from audio video unlimited. The television was in get condition but no screws came with the box. I called and emailed them about the screws they didn't waste anytime and they delivered the screws to my job. I would give them a 4/5 but because how fast they were to respond and great customer service they still get 5\5.
-
November 2023 by Gregg Elias
Great customer service from Sachin. Thanks you!
-
November 2023 by Jason Perkins
Sachin was very helpful and made purchasing a sub very easy. Even with a call back to ensure the payment process went well. They ship all the way up here in Northern Ontario, too, which is great. Thanks for being great.
-
October 2023 by Marco Habibzadeh
I had such a great experience dealing with Victor from Audio Video Unlimited. Victor came to my home to complete an in home service for my 65" LG OLED TV. He managed to identify the problem efficiently, contact the higher authorities in hopes to submit this internally for my warranty claim.I was on a time crunch as I was moving homes and needed to know if I needed to pack the existing TV or if I could bring it in for an exchange.Victor was very responsive and punctual and was very careful while inside my home.I highly recommend dealing with Victor for all audio/video needs! 10/10!!!
-
September 2023 by Steven Frick
Great service! Very knowledgeable and courteous. Really appreciate how they aim to match the product to what I need.
-
August 2023 by Mike
I have dealt with AVU for over 20 years and have consistently been impressed with their product line and service. They carry a great selection of upper mid-tier and higher quality AV equipment at a competitive price point. AVU distinguishes themselves from other retailers by providing exceptional service, not only at purchase, but post-sale service. They were very helpful in trouble shooting an issue with my new receiver and facilitated a seemless warranty exchange. Although they are not open the same hours as other retailers, they are very responsive to telephone and email enquiries, which you will not get at a typical electronics retailer. I highly recommend AVU!
-
August 2023 by Mike Anderson
Sachin was Fantastic! Communication was great start to finish. Offered to show me what my speakers sounded like and I’m pleased to say I’m thrilled with the purchase. Thanks to Sachin and the team here. I will be back.
-
May 2023 by Jassi Badesha
Really thankful to sahjan who helped me out with purchasing a speaker and thoroughly explaining every question I asked. Will definitely come back in the future .
-
April 2023 by Yaroslav Demenskyi
It was a big pleasure to buy a headphones at this store!Big thanks to Sachin for his service, help and delivery!Recommended!
-
March 2023 by Me
I am very pleased with the service. Sachin Rohilla gives me great service and fast response to my needs. I will shop with him instead of my Ontario places.Great job and awesome place to shop.
-
March 2023 by payam khalafi
Very friendly and knowledgeable staff.Great services and customer support.They answered all my questions and I had a great experience buying a TV from this store.I had an issue with my remote controller and they responded immediately and resolved the issue, highly recommended.
