-
March 2024 by C_d
Worst HSBC branch in bc
-
October 2023 by Brittany Macumber
We have been dealing with HSBC for a few years now for our employees who are from out of country. I can't say enough how supported we've felt from the staff here, especially Leah Mcdonald. Sometimes it's difficult because their level of English is very low and making calls to the bank is virtually impossible. We visit this branch several times a month and they exceed customer service expectations every time. If there is some sort of HSBC award for customer service excellence, Leah has our vote! Thank you. You are very appreciated.
-
March 2023 by Ross Ibrahim
To the lady at the corner of the office yesterday, February 06, 2023 and I quote:"just got off lunch, and I'm on it right away" unquote.Individual like yourself are the beacon of success to any organization.Kudos to you..??
-
January 2023 by Carol Kinsman
Friendly, efficient staff.
-
January 2023 by PrestonIan
I can't say enough about the Manager (Hugh) for his help. I had a really complex problem. His determination and train of thought sorted it all out for me.. what an asset to HSBC! Big thank-you...
-
January 2022 by John Keselyak
Had a problem with debit card and staff were very helpful and got things straightened out quicly
-
January 2022 by Nirshid PP
I had a great experience with HSBC Chilliwack branch. SImmy was highly professional and helped us with account opening and all the required things.
-
January 2021 by sharron gray
Superb costumer service. Service manager was very helpful.
-
January 2021 by Aly Dawood
I booked an appointment to see someone for line of credit. Got someone who does not know how to this work on this. I was told he will give it to his Manager. After emailing him to provide the status or name of the Manager working on my file. JUST NO ANSWER ..3 times I emailed... Not emailing him anymore.
-
January 2020 by Norm P
Went to this branch for a simple investment transaction, the advisor had no idea how to proceed.
-
January 2020 by rudy de Best
This branch is useless. I have had a premier account for years and every time I need to talk to them I end up talking to the Philippines.
-
January 2019 by Emma Rose
They made a mistake and withdrew my mortgage payment 3 times in a week. They wouldn’t refund my 2 additional payments and only applied it to the backend of my mortgage. Horrible
-
January 2019 by Rae Myette
Very Disappointed dealing with this HSBC Chilliwack Branch when it comes to dealing with Financial Planning - moved almost “All” of my Accounts back to Royal Bank Canada Chilliwack!
-
January 2018 by Wayne Jackson
Staff are nice but only 2 counters so really long line ups. Additional staff in their offices on computers but doesn't help the in store customer - perhaps give them the option to help counter customers at the busiest times. I'm a Premier customer and no obvious option to speak with a premier representative without booking ahead either. Come on HSBC - help your branches and their customers out....your staff are doing their best but you've got to provide them with the infrastructure to help their customers. To reiterate - Staff are always really kind and helpful.
-
January 2015 by osama alshami
Being with this bank for 9 years, they suddenly decided to close one of my accounts for no reason. The account has been maintained in good balance all the time. Now I have to move to another bank, probably closing all my accounts. Bad experience after all these years.
