-
October 2024 by Andrew Noyon
Booked online, very easy. Checked in, got a seat straight away. The hairdresser was very professional and did an awesome job. I'll keep on going back there. Thank you ?
-
October 2024 by Brian Catley
Disgraceful.
-
October 2024 by Sharon Walker
They lady with the super long nails and no eyebrows gave me the worst haircut I have ever had. She cut me. Highly uneven. Cut off my sideburns. And should retire.
-
September 2024 by Roddie
They were quick and efficient at their job. Did a good job and reasonable price
-
September 2024 by KJ
I have had two good experiences here, however, unfortunately the last visit was not good. Like a previous review from someone else, there was a Vietnamese lady who cut my hair and didn't understand what I was asking. She didn't seem to understand English very well... She was quite confused, but what I was asking for was just a trim with layers. She ended up cutting more off than I asked which I was disappointed with... Too bad because every other visit I had here was good...
-
September 2024 by De Vera Cruz
I asked the bleach blonde Vietnamese lady 2 on the sides, trim off the top blended scissor cut. I even showed her a picture. she said ok to all my instructions so I thought we were on the same page. My haircut was done in 25 seconds. She did not follow my instructions instead she took the clippers and destroyed my hair in the shortest amount of time possible. After it was all done I looked like an army recruit. It was not a TRIM. The lady either does not understand English or she does not respect instructions. Very disappointed . I know it will grow back but its just unfortunate that my mother's birthday is this weekend. It just seems like she was just trying to finish the haircut in the shortest amount of time possible and to get the next person in the chair, not so much quality but quantity. If you cannot communicate effectively then you should not be cutting hair or if you do not respect people's instructions then you should not be cutting hair.
-
August 2024 by Terrie Erhardt
Elicia knew what I wanted in a haircut the first day I came in! My cut is ALWAYS perfect! She is professional, caring and we have the best conversations. Thanks, Elicia, at the Chilliwack branch of Great Clips!
Stylist: Elicia always makes me look good!
-
August 2024 by Ms M
We have amazing service at this Salon. The staff here are so helpful and friendly. Alisha worked on a matted hair issue for over 5 hours as the hair was very long and we didn't want to cut it off. Kaylee came and helped with the may for the last hour and they got the mat out and saved the hair. Alisha is an awesome hair dresser who understood our situation and provided 5 star customer service and we can't thank her enough. Kaylee also did a great job and we are so grateful for her help! We would also like to thank Kayla and Dawn for the great customer service with previous hair cuts as they listen to what is asked for and provide fabulous results. We will continue to be loyal customers due to the over the top treatment we receive from these wonderful ladies. Thank you so much!!
-
August 2024 by Supreet Kalsi
Aug.11th,2024 worst experience ever in my life. Hair stylists did the wrong hair cut and did blame on my daughter who was standing there. She saw the picture of the hair length and she totally made it way too short. She shhhhhh my day daughter and made my daughter cried. I will never ever forget this experience at great clips. There is nothing wrong in taking responsibility if you made mistake. Worst ever experience.
-
July 2024 by Greener Pastures & Holdings
I normally wouldn't feel compelled to get online and make a negative review about a business, especially when I've been going to that place regularly for years and I still like the service I get as a whole. But, while having my own experience today, I read Pita's unfortunate review from just a few days before and couldn't help but throw my own two cents into the mix.
I'm a guy who normally checks in online, gets a different person every time at Great Clips, and yet I still have a good experience at Great Clips. Tommy Gunn's seems to want to find reasons to charge me premium prices and most other places in town offer similar qualities of regular haircuts for much higher prices, so I do like coming here and will still go here moving forward.
However, it goes without saying that, quite frankly, I had a very bad customer service experience today. While I am not here to single anybody out, there was very poor communication, I felt like I was being handled aggressively in the physical sense at times, and I feel like my inability to express in words what exactly I was looking for made the barber visibly frustrated with me, which I thought was a bit unusual since barbers never tend to have a problem with me being unsure in the moment. A few other things happened which I won't get into, but the whole experience up to this point felt very unprofessional, my hair was clearly uneven and a mess halfway through the haircut, and a personal remark was made which I took offense to if only because it indicated to me that the barber wasn't fully listening to me anyways.
Thankfully, things only got better from here because Dawn stepped in once she finished up the other customers, apologized for the inconvenience while finishing my haircut to that level of quality I'm used to, and managed to get me out of my sour mood somehow which was a pleasant surprise considering I never get this upset in public and I was trying my best to keep my composure despite how angry I was at the peak of the whole conflict.
To summarize, I came in looking for good service and a good haircut, was unfortunately not getting it and having the worst customer service experience I've had in quite some time, but I will reiterate that Dawn then stepped in and saved the day and made sure that I look good for my job interview!
In the defense of the person who I have been talking about this whole time, I know customer service in Chilliwack can be hard because more than a few people in town are rude, nasty, and judgmental. But, please just work on your communication and your composure and I'm sure you will do fine!
P.S.: Can I please ask Corporate to provide the ladies who work here with extension cords or clippers with longer cords so I'm not forced into staring away from the mirror because your cords are too short? It made sense once it was explained to me, but that was really weird and it made me feel uncomfortable.
-
July 2024 by Robb Powell
I was told by others that this was my best cut in a very long time. I went back, and they replicated the magic
-
July 2024 by BCPita McDonald
I had shown the stylist a picture of what I was interested in getting. She looked and started cutting. It was NOT what I wanted and one side is longer, the bangs are boxy not layered style and I can’t do a thing with it. I am even embarrassed to go out in public. I will NOT add a photo (although I did take one when I came home and washed it) as it’s bad enough without having it plastered on line.
Requested style: I requested it to played due to the heaviness of it and just below my shoulders.
-
June 2024 by Peter Jones
I didn't have to wait, fast and easy.
Requested style: Just over the ears
-
June 2024 by M
Girls are great, decent price and they cut it how you want it ... It's nice they have your last cut on file too!
-
May 2024 by MIKE TOSCANO
Girls are great, decent price and they cut it how you want it ... It's nice they have your last cut on file too!
