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October 2024 by Trevor
Tyler is easily amount the best salesman in town. Even if you don’t want a Toyota, come here for your next vehicle!
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September 2024 by jordan dupuis
Have visited several local dealers while shopping for a Tacoma. I dealt with sales person Tyler Loo and highly recommend him for any Toyota purchase. He has excellent product knowledge, is straightforward and awesome to deal with. He clearly loves Toyotas. No pressure sales, he just wants to facilitate the purchase of what you want. In the end I didn't buy a vehicle from this dealership but was so impressed with my experience that I wanted others to know. Thx
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July 2024 by Timmy B
The person i spoke to on the phone seemed nice , and was able to help with my qustion. 5/5
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July 2024 by Trevor Wishart
Terrible place, had them perform a brake service at 73500 km, was told that all was well with my brakes. While driving home there was a terrible shimmy which was not there before the service. When I brought the truck back I was told I needed new drums in the rear and they would not be covered by warranty. They did cover labour for free but I would be very wary of trusting this dealership. I will not be going back to the for any work in the future.
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June 2024 by Tennille Barber
This dealership got me out of a big bind, at a time I really needed them to pull thru. I'll definitely be back to their service dept for my Tundra. Special thanks to Dryden ?
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June 2024 by Joanne Stoll
We just moved to Castlegar this year.. As most of us we dread the thought of purchasing a new vehicle. Well this time was different.It started with meeting Katie Morgan who treated us with respect, great listening skills and product knowledge...She took her time showing us all the bells and whistles as this is always a challenge for us seniors. lol. Then we went on to the financial manager Brad Jansen who also was amazing. He offered us lots of different options to purchase but never pressured us at all.. Wow imagine that!! we went around the dealership and met most of the team, they were all friendly and made us feel welcome.. we have not had this kind of service at other dealerships . We purchased our car and are very happy with the results. I would recommend Castlegar Toyota to all my friends and family.
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April 2024 by Ryker Smith
Do not recommend this dealership.
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April 2024 by Hayden White
Brought in a old Toyota pickup with a brand new front end to get a alignment, long story short it’s back home very out of line but still paid over 200$ for nothing. Had a conversation with the mechanic and he sounded very uneducated on his job. Hoping to get my money back since they did not do what I paid for. First and now will be last time at this dealer.
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April 2024 by Soleman
Tyler Loo is amazing! He is a salesman at Toyota.
His help was more than the other dealerships that sell Toyota. I've never met Tyler, but his help over the phone regarding info, details on what I needed, suggestions and honesty, helped me to decide to buy Toyota!
Tyler was 365km away. I bought the vehicle today Tyler.
Thanks so much!
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February 2024 by Emilene Briltz
I received 10/10 customer service from the guys in the service department today! I've never dealt with them before and I am new to town, they helped me with a minor issue that was causing me alot of stress with no fuss and a smile on their face. Thank you :)
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February 2024 by Michael Leayr
Good service and repaired our vehicle in a day
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February 2024 by Asha DeLisle
It's hard to not be frustrated when you get stung with a huge bill for a mechanical failure, but I certainly can't fault the service at Castlegar Toyota. The staff are excellent. Special thanks to Kai, hope they are paying you enough for what you do! Thanks for going above and beyond.
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December 2023 by john gould
Worst experience ive ever had. Sold me a lemon. Said the car battery was low, it had a misfire. The service tech lied as well. I wouldnt go back there to use a toilet
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November 2023 by Jeff
They were honest with me about the pricing and ETA with no markups and no pushing extras. They just explained the options and showed me through all the car's features. Recommended
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August 2023 by Steve Kurucz
Brought my 2016 Tacoma in for a service, 59000 kms. The service was fine, when I picked it up the were attached quotes on things that were required, totaling almost $9000! I freaked out, thinking I had a lemon on my hands. when I got in touch with the service manager after a weekend of worrying, he said the items mention all were given priority rating from 1 to 10 and some items were of low priority and not to be done for some time, spark plugs were due in 40000 kms. I was leaving on vacation the next week and was very unsure if the vehicle was road worthy. Would have been nice if they had explained more on the quotes, Not sure why they do business this way
