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October 2024 by Amanda Jew
No shade on Uniqlo as a company. I love you UNIQLO but some of your staff are questionable as to how they even got hired.
It's been a long time since I had such a horrible shopping experience.
I went to Uniqlo on my day off to pick up my online order and before I went to the counter to pick up my order I browsed the store in person to find a few additional items. While attempting to see if there was an XS in a jacket i wanted .. I asked Kyoko as her name tag says .. if they had any XS in that specific jacket available in store and that it doesn't matter the colour .. so i can just try the size for reference so i could see if i wanted to get a S or XS. She says they DO have it in store after looking on her device, funny enough instead of actually helping me or maybe showing me the other areas in the store they had the item .. she just said if you dont see it on the floor we don't have it. VERY VAGUE. I'm like ok. Felt very disregarded. The fact the system said they had it but she just carried on with her day like customers dont mean anything, that was a trigger for me.
I am like okay it's fine I can look for it myself as it seems like you dont want to help me. She then walks away. Which confirms the energy and vibe she projected from the start already.
By the way I never bothered to get the jacket in any size actually because that was enough of an experience to give me the ICK.
Then i made my way to the counter to pick up my online order, they were pleasant and friendly.
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October 2024 by Rick K
I'm not in metrotown often so I was excited to finally go shopping and get some new additions to my closet.
I picked out three articles of clothing, and was excited because I was able to obtain the last blue sweater that was available in the medium size.
When I went to the pay location, they successfully took off every alarm tag except the blue sweater. The person helping me struggled for a few moments before passing it to somebody else to try.
This went on for several minutes before he went downstairs to attempt to remove the tag while I waited. He came back after another several minutes unsuccessful, and I stated that I wouldn't have a chance to come by again anytime soon after he suggested I come back when more were in stock, so he went downstairs.. while I waited.. again.
After another several long minutes, he came back empty handed saying he handed it off to the team downstairs to try, and asked me to go meet them downstairs.
So I made my way downstairs, waited in line for the service desk, until finally when I got to the front where they revealed they had finally successfully removed the tag. Upon inspection, it looked like it took a lot of force because where the tag had previously been, the fabric was severely warped and compressed.
By this point 35 minutes had passed, and I asked if I would be able to get any form of compensation for the highly unprofessional behavior that I had wasted over half an hour of my time for, while colleagues were waiting for me elsewhere in the mall.
The service dest staff went to the back to ask and confirm what could be done.... more waiting... only for somebody to come out and say that they couldn't even knock off a dollar.
If this is the customer service experience they're going to provide, it looks like uniqlo just lost a loyal customer. I've never had issues with them before, I came to metrotown only to come buy uniqlo items because I really enjoy their quality and comfort, but this experience will leave a permanent bitter taste. I didn't feel respected after this outcome and decided to not move forward with what would have been a nearly $200 purchase.
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October 2024 by Billy Masons
Clothing was very expensive, but I love the designs.
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October 2024 by Taylor Hinton
Prior to this recent experience, I’ve loved buying from Uniqlo. This time…my card was not accepted for my most recent purchase. I assumed it was due to the large purchase order, so I called my bank to approve the charge. The card company informed me there was no issue on their end and that I would need to speak with the merchant. I’ve used this card for every other purchase with Uniqlo so I was surprised. I called Uniqlo the next day and they acknowledged that it was a technical issue but now, the sale was over on my items and the total went from $500 to $600. After several calls over the next 5ish days, the best they could offer was a $20 coupon and management was never available to talk. They claimed they only have $20 coupons and that if the sale is over there is nothing they can do… but at the end of the day, I was not able to secure a discount because is failure on their end and they refused to do anything beyond a $20 coupon. I don’t care what your max coupon is, fix the problem. Find a solution. This is incredibly frustrating and just poor business practice. I’ll be looking for another business for my clothing I guess.
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October 2024 by alice w
The Uniqlo is the best one to shop. The places is clean and big have two floors the managers always smile and people are so nice to answer your questions and they are so good special the clothes have many discounts all the time I always bring my friends to shop there ???? always. The best place to shop don’t miss it when you are in Metrotown
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October 2024 by Маtheus A.
The store is great; it has 2 floors and you can easily find clothing for both men and women. Prices are competitive and employees are well trained and friendly. Would definitely return.
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October 2024 by Mamtha
Good collection for family, bit pricey
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October 2024 by Gina R
To the female staff that pushed my mother and couldn’t walk around when there was **PLENTY** of space on either side. I hope you have better days and not potentially jeopardize somebody’s life just because you were in a sour mood.
Am I overreacting? Maybe
But did I push somebody? No.
Please be careful next time. Actions speak louder than words, and clearly you couldn’t even look back to acknowledge your wrongdoings. You know who you are.
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October 2024 by Vero Domínguez García
Good things
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October 2024 by phoebe
Had the worst fitting room / tailoring service at this location today. Youngwoo was working the fitting room, and when we were discussing tailoring lengths, he became frustrated because we werent pinning it the right way, and he ended up ignoring us altogether. We stood around trying to catch his attention for several minutes, asking him to come back, and he continued to ignore us. In the end, the other lady had to help us finish up. Terrible attitude and customer service, Youngwoo should not be working the fitting room.
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October 2024 by Adeline T
Great staff! Super friendly and helpful! Only complaint is they need better inventory system as unable to locate some of their merchandise. Offered to order on line but as I was in the physical store, wanted to try it on. Other than that, great selection of clothes for everyone in family!
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October 2024 by Francisco Javier Gonzalez V.
Store with great assortment and excellent prices
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October 2024 by M. A.
I really love Uniqlo, especially their high-quality fabric selection.
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October 2024 by D Milburn
Oh wow ! Found some cool looking tshirts for Orange Shirt Day!
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October 2024 by Ada
Spacious 2 level with lots of stock. It is my preferred location for sure.
