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November 2024 by Charlotte Buchan
Amazing staff! Super friendly and kind. They always go above and beyond for amazing service. I love these guys and highly recommend! Thank you
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October 2024 by J Z
Best service ever - I had a challenging situation with the tax man and they were able to accommodate the tight deadline with all the extra requirements.
Also super duper helpful cause there was quite a bit of confusion on the address and the process
100% would recommend.
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September 2024 by Jaime
I requested a shipping and they was missing information for the shipping. As a result I’ve waited for over a week to have the shipping updated through the phone after calling customer service multiples times and them not updating the info. Worst courier service I have ever gone to!
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August 2024 by Mei X Ding
To Steve the manager and the UPS Store #325:
I wanted to express my heartfelt gratitude for the perfect service I received from you and your Store.
Your professionalism and dedication to customer satisfaction truly touched me.
You helped me track my package multiple times a day till it's successfully delivered!
You formed a group, contacted the UPS Preferred Program and even the US CBP to figure out why my package was delayed so long.
It is clear and obvious that you lead by example, fostering a pleasant environment where customers feel most valued.
Thank you Steve and Brian for providing such a high level of service. I'm looking forward to utilizing your store for my future needs.
Best wishes from Mei
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June 2024 by angela van sky
I've been a loyal customer of this UPS store for the past couple of years, and I can't say enough about the outstanding service provided by Steve. Every single interaction with him has been nothing short of exceptional. Steve embodies professionalism and efficiency in every transaction, ensuring that everything runs smoothly and without a hitch.
From the moment you walk in, Steve's friendly demeanor and attention to detail make the experience seamless and stress-free. Whether I'm shipping packages, printing documents, or dealing with more complex shipping needs, Steve consistently gets the job done with a level of expertise and care that truly stands out.
It's rare to find such dedicated and professional service, and Steve sets the bar high. His commitment to customer satisfaction is evident in everything he does. I absolutely appreciate the reliability and excellence he brings to the UPS store. If you're looking for top-notch service and someone who genuinely cares about getting things right, look no further than Steve at this UPS store. Highly recommended!
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June 2024 by lee james
Absolutely terrible customer service, showed up at 6:15, Steve wouldn't even entertain the idea of letting me ship my package. Kept saying he had to close up. Will absolutely never use UPS again.
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May 2024 by Brad Raath
Steve at this location went above and beyond. It was late afternoon and I needed a package delivered the next morning in Toronto. In my stressed out situation I wrote down the wrong postal code which I realized an hour later, I called the store but the package already went out! Steve woke up first thing the next morning (before work) and worked with the Toronto side to correct the postal code and make sure the package got delivered in time. Reliable and stellar service.
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February 2024 by P P
Steve really helped me out from my situation as I had a hard time to locate my parcel. He was calm as a cucumber and polite to me as he printed all the pages and explained me what to do next.Really a great customer service experience which is hard to see now a days. We need more people like him.
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February 2024 by Eliza Nano
Great crevice! Thank you for help!
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February 2024 by Reign Virgo
I have never had any packages delivered to my door from them. I rearranged my days to make sure I'm home, and they never show up. I end up receiving emails saying "your package will be arriving xx" then "your package has been delivered" then your package is ready to be picked up"...come on!! I asked why they never delivered, and no one answered this question to this day! Other people in line behind me say they're experiencing the same issues with them. So annoying!!
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February 2024 by zuhal vali
I visited this location today. The team are very friendly, kind and helpful. Paveh was the one helping me out. She was super kind and helpful.
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December 2023 by Vivian Lam
I had a great experience this evening on Tuesday December 12th. The lady at the counter, I believe her name is Paveh, provided great customer service. She politely helped the people in front of me get their packages delivered/received. During my turn, she helped me take passport photos, making sure I had the right posture, and took the time to explain the picture guarantee. She honestly made my day. I thanked her for helping me, and she was equally thankful to hear it. We need more people like this in customer service roles. I really hope the store owner sees this message, and passes on the good feedback to their staff.
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November 2023 by Jeff Kang
Friendly customer service.(Went Thursday evening November 2)
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November 2023 by Peter Nelson
Best UPS store in the Lower Mainland I've dealt with, and I've dealt with many. Highly recommended.
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November 2023 by Al Leong
always great service.
