10AM - 6PM
4707 Kingsway, Burnaby“Thomas was excellent yesterday. He was very knowledgeable and extremely professional. He took his time to explain each shoe and went into great detail of which ones would be best suited for me. Will definitely be back. Thank you Thomas”
10AM - 7PM
9855 Austin Ave Unit 242, Burnaby“It is my third year buying these shoes for my kids from here. Pretty straightforward, no issues. I buy shoes online, and so far I did not have to return anything.”
“Jack and Betty did amazing with helping me find the shoes I need, they know their product knowledge and helped me with recommendations for shoes that I never knew had these unique features.”
“I had shoes ordered at home however the box was in tatters and the shape of the shoes weren't much better.
I went to The Shoe company to return my item, and Angela went out of her way to help make it up to me. She advised discounts were only eligible today and will not work the next day.
I ended up purchasing another pair of shoes. I was very happy with the deal I got, thanks to Angela.”
10AM - 6PM
5900 Kingsway, Burnaby“My family has been shopping at this wonderful store for years now. Formally for my mom she's bought many shoes here and even comes down from Cranbrook. I recently came in to purchase some lovely Mary Jane style shoes as my feet have been swelling and I needed more support and they are cute and comfortable. They have an excellent selection of various Styles and their staff are helpful and lovely”
“Mattiee is the best!! I bought new crocs for my daughter and he helped us change the jibbitz over and it was a journey! Thank you so much Mattiee ❤️❤️❤️❤️ He also made sure the size and fit was perfect for her. Great shop”
10AM - 9PM
4820 Kingsway, Burnaby“Thank you so much Gabe and Erica for helping me out with a pair of boots. Your efforts didn’t go unnoticed along with your outstanding customer service which is rare to find these days! You made my day after a long hard search and driving around to different malls that day in search of these boots! Thank you!”
“I called the store and (because previously I had hard time with other stores and useless online customer service) , asking about the product which I couldn't place an order for some reason, from the staff who answered my call and when she said twice s you should be able to place an order I got so mad that I yelled at the poor girl but she instead of end the conversation just reminded me that she is there to help , as she continued helping me with the product I felt more and more embarrassed and apologized several times . her name is SASHA and I would hire her in spot , we cant get enough of this kind of people. SASHA thank you again and please accept my sincere apology for my behavior.”
“My shopping experience at Suzy Shier was absolutely fantastic. Sana, one of the staff members, was incredibly kind and patient. She helped me with my purchase and gave me great advice on choosing the right clothes. I really appreciate her assistance, and I'm so grateful to Suzy Shier for having such wonderful employees!”
“Recently made an online order through the online Marks Work Warehouse store that was not delivered. We were also not notified before it was sent back to Ontario by UPS.
Online customer service refunded us and gave us a $60 online order promo code. They told us that we could make an online order at a local store that could be delivered there. However, they said that we would be required to make an online order rather than make the purchase in-store to use the promo code.
This Mark's location not only allowed us to use the online promo code in-store instead, they also let us apply this promo code to the current sale price of the jeans we ordered. They had the proper sizes in store, and we were able to make our purchase then and there.
The workers at the store were beyond friendly. They were incredibly helpful, very efficient, and helped us resolve a frustrating situation immediately. Very happy with the experience! Thank you, Market Crossing Mark's Work Warehouse!”
10AM - 9PM
4700 Kingsway #24E, Burnaby“Visited Plenty Metrotown today and I have NEVER had such an incredible experience shopping. Justin the floor manager personally helped me style a few pieces I loved and I left the store with an incredible capsule of pieces. He made me feel so comfortable, and despite my lack of fashion sense and a good year of miserable post partum shopping experiences I came in and loved everything I tried on! Thank you Justin and team for listening to me and helping me leave with a new sense of confidence and style! Out of the activewear! Xo”
10AM - 9PM
4700 Kingsway, Burnaby“My cousins recently had an amazing experience here . I recommended them to shop here cuz I purchased a nice pair of Lacoste shoes a few months ago nd the staff assisted me at every step.The gentleman Emanol helped me out and all the cashiers are so professional and beautiful. I was assisted by Jaz who was a lovely lady. Will definitely recommend !”
“What I really like about this outlet is the outstanding customer service. This 5-star review is specifically for Asia and Whitney for their exceptional attention to detail and professionalism. They went above and beyond to ensure my experience was smooth and enjoyable. From the moment I walked in, I felt welcomed and valued as a customer. Both Asia and Whitney were not only friendly but also incredibly knowledgeable, answering all my questions with patience. Their commitment to customer satisfaction truly sets this place apart. Highly recommend!””
“A very interesting store and expensive but because it was black Friday there was some really great deals that one of my international students enjoyed shopping there.”
10AM - 9PM
4700 Kingsway, Burnaby“A worker was kind to come up to us and offer to help, he was really efficient.When we were like, it was nice of a different worker to tell us the line is taking long since one of the computers are down.The lady worker at the cashier seemed uninterested in helping us and seemed like she didn’t want to be there.”
“Shoutout to Grace, Fillip and Terry, they are such nice people! As soon as I walked they greeted me with kindness and asked immediately if I needed help for something. As I have been looking for a particular shoe for months they throughly looked through and gifted my desired size. They are just workers but they are really nice people to just talk to. Hope I see them working again!”
“I had a fantastic experience at the Geox shoe store! From the moment I walked in, I was greeted by the friendliest staff. They were incredibly knowledgeable and took the time to help me find the perfect pair of shoes. What really stood out was the manager, who went above and beyond to ensure I was satisfied with my purchase. Their professionalism and warm demeanor made the whole shopping experience enjoyable and stress-free. I highly recommend this store for anyone looking for not only great shoes but also exceptional customer service. I'll definitely be returning!”
10AM - 9PM
4700 Kingsway #2112, Burnaby“Staff: always amazing, friendly, even remember me after not coming in for almost a year. No complaints at all. Keep it up.
Half the people complaining still don't understand how retail works. When it comes to higher end clothing, if price is an issue..
shop online or elsewhere. You are taking the chance at spending more to try something on and walk out with it before it's sold out online. I keep seeing 1 star reviews for ppl that buy a different but similar item at a lower price. Like dam, then do your research or try it in store and buy online... ain't their fault you're bad at managing money. Welcome to clothing shopping that's not the gap and Walmart. I've spent a premium price for certain pieces here for sure but they were sold out or hot items online. This guaranteed I get the items I want which is what matters. If you're just a " I'm browsing" shopper, you're shopping at the wrong place unless you got cash to spend. Giving a place 1 star for not immediately responding to their resume, god dam, ppl really be that petty. Thank God he don't work here. Half the low reviews leave me dumbfounded.”
11AM - 7PM
4820 Kingsway, Burnaby“Shout out to Vy! We struggled all day in Metropolis to find the right shoes and she was the most helpful professional person that helped us today. She made the whole process so much more fun :) Thanks!”
10AM - 9PM
4700 Kingsway, Burnaby“I had great workers that assisted me, this one worker Kathrine was very helpful and gave me great recommendations and was respectful! Definitely recommend my friends to check out store ? great job!”
10AM - 9PM
4700 Kingsway, Burnaby“This store is a GODSEND for women with small feet! I've never before found another place with such a good selection of nicely designed, good quality, and comfort < size 5 women's shoes before.
The salesperson who helped me was absolutely lovely and very helpful as I took my time to peruse, try on pairs, and decide. Not sure what all the haters are going on about with not being able to try on the shoes.”
10AM - 9PM
Burnaby“My wife and I are happy to share the great experience with Mr. Teddy Chen in the Weekend MaxMara store in Metropolis Burnaby BC location store.My wife bought the black padding jacket but unfortunately, she found out some issue immediately so she contacted to sales person to solve the problem but not much supportive after sales so my wife was so worried about it because we need to come back to home in US at tomorrow. Fortunately, my wife could reach out Mr. Teddy Chen over the phone. although Mr. Chen was not sales person for my wife's jacket. he took care of everything for my wife to solve the problem with endless smiles. It was so amazing experience. we never met this great sales person in any store in US, Canada, ASIA, and even Europe. Mr. Chen is really amazing sales person and MaxMara sholud be proud of him!~.Thank you so much !~ Mr. Teddy Chen again!~Happy New Year 2024.”
“Super stoked about my new J's, a fresh drop pair of the dub zero. Footlocker is always a solid choice when looking for deals on some fresh kicks or threads.In store pickup, really quick and efficient with no problems in a very convenient location.”
10AM - 9PM
4700 Kingsway #2304, Burnaby“I had a great experience during my visit today. Patricia (I'm unsure about the spelling) assisted me in finding the right product and size and truly proved to be a valuable employee.”
10AM - 9PM
4800 Kingsway, Burnaby“Shopping atmosphere is not bad. Employees are nice and friendly. Shopping space is a bit crowded. Price is not bad. Check out speed is fast. Credit cards accepted. Walmart is next to door. Mall washrooms available in short walking distance. Free mall parking available. Overall experience is good.”
10AM - 9PM
4700 Kingsway #1218A, Burnaby“For along time i been searching for a pair of shoe (perfect size ) as i was struggling with my office shoe .finally i am happy to have such a soft pair of shoe MR A Singh85.@ Metrotown Burnaby help me out with a sweet girl at the cash counter.Thank u so much for your help ????”
10AM - 9PM
4700 Kingsway, Burnaby“Kassandra was fantastic!! This woman spent over 2 hours with me. I thought she’d be sick of helping me after the first hour but was so eager to ensure I had everything I needed and then some. She is an absolute gem and deserves a raise, promotion, and then some!!”
“I’ve bought many pairs of boots here. Some Canada West pairs, and most recently Blundstones. Lisa has been very helpful with my purchases. This is a great place to shop for high quality footwear.”