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“Great customer service, I was pretty annoying customer to choose my shoes but the lady helped me was super helpful and nice, unfortunately didn’t ask for her name. Strongly recommend this location for anyone needs help to find the right footwear.”
“Amazing service, I like customer service Jack and Nicole, specially Jack ;) and what real make me happy- it’s a good shoes, comfortable and stylish for my job ? Love this brand ❣️”
“A few weeks ago, my husband and I had a fantastic experience at the SAS Shoes store in Burnaby. All three staff members were incredibly helpful, knowledgeable, and welcoming. They patiently walked us through the measurements and gave us excellent advice, which led us to purchase three pairs of shoes—easily the best shoe-buying experience we’ve ever had!
A special thanks to the team for their care and attention, especially in helping my husband find a perfect fit—which is usually not easy. The shoes are extremely comfortable and high quality, and we couldn’t be happier with our purchase. We highly recommend this store for both the outstanding customer service and the exceptional product quality. Thank you again!”
“I was at plenty Metrotown a couple weeks ago. Got to meet Ellysia. She was super helpful. Best customer service I've gotten at any store. Hope she becomes a manager soon.”
“I had shoes ordered at home however the box was in tatters and the shape of the shoes weren't much better.
I went to The Shoe company to return my item, and Angela went out of her way to help make it up to me. She advised discounts were only eligible today and will not work the next day.
I ended up purchasing another pair of shoes. I was very happy with the deal I got, thanks to Angela.”
“I was in search of pair of dress shoes at Devon Shoes at Lougheed Mall. And I had the pleasure of being served by Mattiee. Mattiee has exceptional customer service skills. Mattiee is very personable, attentive, knowledgeable of stock, knowledgeable of style and knowledgeable about how certain shoes affect the feet and body. It was so nice to deal with someone who seems to be passionate about their work and enjoys dealing with people. Mattiee is a star!”
“Great shoe store located inside Lougheed Mall on the ground floor. Great choice for different styles and prices, especially sports and casual shoes.
Also great discounts are always available.”
10AM - 9PM
4700 Kingsway, Burnaby
Shoe Stores
“Very impressed with everyone at the store. Stopped by the store on a whim when I saw a sign about waterproof shoes. Had numerous folks offering to help, but none were the pushy sales-person variety. Just there when you needed help or had questions. Ended up with a pair of On Cloud 6. So far, so good.”
“I want to express my sincere gratitude to the front staff - Jeremy - thank you for your help with my refund issue. Your calm and supportive demeanour made my experience pleasant and positive!”
10AM - 9PM
4820 Kingsway, Burnaby
Shoe Stores
“I had an amazing experience. Riyana went above and beyond to help me find my size. I have very large calves and I had to try 10 boots to find my size. Riyana was very patient with me and provided helpful recommendations. I highly recommend this store.”
“I ordered size 27 of this utility skirt online, but it was way too big to wear. I thought size 27 means the actual size of the waist and the online store doesn’t tell the product size. The actual size is 31 inches. I brought the skirt to the Metrotown store. The price went up by $20. But the staff was extremely helpful to reorder size 24 for me for the same discounted price as I originally ordered. I received the skirt size 24 today. It’s beautiful! Although it’s still a little bigger but it’s acceptable. Thumbs up for the good service? I would however suggest that Vans public the actual product measurements of each size to avoid unnecessary returns and exchanges.”
“Great experience at this shop. The staff was super friendly and checked in on us without being pushy, letting us know about the sales and even chatting about shoes. You can tell they really enjoy what they do—the guy helping us had a smile the whole time. The store itself is very nice, well organized, and easy to browse. Definitely a spot I would come back to for sneakers!”
“I had a fantastic experience at the Geox shoe store! From the moment I walked in, I was greeted by the friendliest staff. They were incredibly knowledgeable and took the time to help me find the perfect pair of shoes. What really stood out was the manager, who went above and beyond to ensure I was satisfied with my purchase. Their professionalism and warm demeanor made the whole shopping experience enjoyable and stress-free. I highly recommend this store for anyone looking for not only great shoes but also exceptional customer service. I'll definitely be returning!”
“I bought a pair of shoes yesterday from the store and I had an amazing experience. The shoes are really comfortable. Not only that, I was especially impressed by the customer service provided by Arnav. He was very helpful, patient and made the whole process smooth. Big thanks to Arnav for the excellent support ! Highly recommend SoftMoc.”
10AM - 9PM
4700 Kingsway, Burnaby
Shoe Stores
“I had a decent experience with Mel B. She was the only one who gave me some level of service. Other two or three staff just stood around and talked at front entrance.”
10AM - 9PM
4700 Kingsway, Burnaby
Shoe Stores
“This store is a GODSEND for women with small feet! I've never before found another place with such a good selection of nicely designed, good quality, and comfort < size 5 women's shoes before.
The salesperson who helped me was absolutely lovely and very helpful as I took my time to peruse, try on pairs, and decide. Not sure what all the haters are going on about with not being able to try on the shoes.”
10AM - 9PM
Burnaby
Shoe Stores
“My wife and I are happy to share the great experience with Mr. Teddy Chen in the Weekend MaxMara store in Metropolis Burnaby BC location store.My wife bought the black padding jacket but unfortunately, she found out some issue immediately so she contacted to sales person to solve the problem but not much supportive after sales so my wife was so worried about it because we need to come back to home in US at tomorrow. Fortunately, my wife could reach out Mr. Teddy Chen over the phone. although Mr. Chen was not sales person for my wife's jacket. he took care of everything for my wife to solve the problem with endless smiles. It was so amazing experience. we never met this great sales person in any store in US, Canada, ASIA, and even Europe. Mr. Chen is really amazing sales person and MaxMara sholud be proud of him!~.Thank you so much !~ Mr. Teddy Chen again!~Happy New Year 2024.”
10AM - 9PM
4700 Kingsway, Burnaby
Shoe Stores
“I was there last week to purchase shoes. The customer service from a Filipino lady was phenomenal; however, while I was trying different sizes, there were two employee who stood directly in front of me with their backs turned on me and were talking about me… I did buy the shoes but there is no reason to be judgy to customers, that was absolutely tasteless for two sales clerks… the two employees were: one white lady and an Indian lady…”
“i am so grateful for the amazing customer service i received from Patricia who works at this store. i came kn looking for a dress for my birthday and she went above and beyond to help me find one. she was extremely polite and friendly towards me and dealt with a lot
of patience. customer service like this realli stands out!!”
“Even though it was close to closing time, the sales staff were still incredibly patient in helping us find the right pair of shoes. The cashier, who looked like they had been working all day and seemed quite tired, was still friendly and kind to the little one — truly commendable service.-July 30”
10AM - 9PM
4820 Kingsway, Burnaby
Shoe Stores
“I came to look for heels for my upcoming graduation. Sales rep Saha was really helpful and greets customers with a beautiful smile. Shes efficient and very helpful. I was able to get the shoes delivered to my house with no additional cost! Not to mention the shoes are comfortable and come with a lot of varieties.
And they are inexpensive and also not bad quality”
10AM - 9PM
4700 Kingsway, Burnaby
Shoe Stores
“I really like the service because I rushed to the store last minute in 13th Feb the Assistant manager was really great I was so impressed to see how even in her pregnancy she works and does a beautiful job a bout patiently helping till the last customer left. Sukhneet and Emma was relly good.?”
9AM - 9PM
4800 Kingsway, Burnaby
Shoe Stores
“good and huge love for ardene, i want ardene would have a proper different section for lingries and ungergarmets for daily wear. i love ardene stuff personally.”
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“New to the area and came in to get my first pair of Blundstone boots, I'm so glad I bought them here and not online. Lisa, the manager, was so incredibly helpful finding me a style that fits well. She is very knowledgeable about how they fit and what style would work best with my foot shape, and made sure I knew how to take care of them before I left. She knows her product very well and is patient and doesn't make you feel like she's just upselling. Will definitely recommend and bring anyone here who needs new boots, I'll be back when it's time to invest in some good hiking boots.”