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9:30AM - 5PM
4705 Kingsway, Burnaby
Banks
“I had an incredibly positive experience with Jean at this bank. Her energy is absolutely contagious! What stood out the most was her genuine interest in helping me. Jean went above and beyond, guiding me through aspects of my account that I wasn’t aware of, ensuring I get the best value. This level of personalized and attentive service is what makes me consider this bank for the long term. Thank you, Jean, for your outstanding support!”
“Good service from two Indian boys in the front desk. They helped me a lot to fix my bank account’s issue. You guys are very patient and reliable. Thank you so much guys!!!”
9:30AM - 6PM
3778 Grande Prom. Unit 410, Burnaby
Banks
“during for this two years I have really great expreience in Lougheed mall branch & special thanks to Elmira that help me a lot she is always so patience , helpfull & knowledgeable I highly recommend her if you need help & question about your account , she is the best choice that you can have !”
9:30AM - 6PM
4382 Hastings St, Burnaby
Banks
“Had an amazing experience with Kari today, who was a true professional. She assisted me, with some foreign exchange, but went over and beyond my expectations. She was personable, and assisted me with my personal accounts and made suggestions, which helped me save money! Top notch customer service, and I will definitely deal at this branch.”
9:30AM - 6PM
7075 Kingsway, Burnaby
Banks
“The staff at this bank branch are amazing: Rigel, Nelly and Jose! I regularly attend the bank branch for my personal and business banking needs and the staff are always friendly, helpful, and knowledgeable. There are odd times where there is a slight wait but that is because they go above and beyond to take their time to help every single client. Thank you very much for your dedication and amazing customer service!”
9:30AM - 6PM
4370 Kingsway, Burnaby
Banks
“I had a great experience with a lady teller whose name starts with R today, she is so helpful with my bank draft request, and solving the problem with my reversed cheques (due to the outdated signature in their files). Thank you!”
“Okay. First of all I'm not going to lie. I've had my issues and problems with TD Bank. In the past I've had problems and issues. I'm not going to lie but besides that I've had nothing but a good experience with them besides that little issue that happened years ago. But this is why now I always use cash. I don't use my debit card for the life for me because it had to do something with my debit card and it didn't end well. So this is why I use cash. This is where I'm always cashing out money because it's so much simpler. And like I said I don't like using my debit card. But besides that the people are amazing like a great customer service. And yes it turns to get crowded especially when people get paid and everybody's rushing to the bank all at the same time. But regardless of that they always apologize for taking too long. But besides that to be honest there's nothing really wrong with TD Bank. I mean like I said their customer service is amazing. Love it and they are super friendly anyways besides the little incident that happened years ago with TD, you know what? I'm still going to give him five out of five stars just because they're just because you know they're customer service is amazing. They're super friendly and they're really nice and they're really quick to answer all your questions that you may have so they're awesome. I love them! I hope that helps”
9:30AM - 6PM
5010 Kingsway, Burnaby
Banks
“I had the pleasure of being assisted by Matheus, a bank advisor
at RBC, and I couldn’t be more impressed. Matheus went above and beyond to help me with my banking needs, offering valuable advice and guidance. Not only did he assist me in setting up my account for free, but he also provided insights on how I could save money in the long run. His expertise and friendly demeanor made the entire process smooth and enjoyable. I highly recommend Matheus to anyone looking for outstanding service at RBC. Thank you, Matheus, for your exceptional assistance!”
9:30AM - 6PM
2840 Bainbridge Ave, Burnaby
Banks
“I’ve had the most pleasant experience at this location the other day … not sure what the rest of the people are complaining about. The staff are polite and knowledgeable , the line up moves quickly as well”
9:30AM - 5PM
4525 Lougheed Hwy. P2301, Burnaby
Banks
“I’ve had nothing but five star experiences with Van City. Thank you to the kind and helpful staff. I would recommend Van City to anyone seeking a smooth banking experience. Lastly, thank you to Matthew for all your assistance!”
“I visited the BMO branch in Brentwood, Burnaby today, and had an excellent experience. Rahil was incredibly helpful and provided outstanding service. I appreciate her professionalism and assistance.”
9:30AM - 6PM
4454 Hastings St, Burnaby
Banks
“Love the fact that there're staffs who can speak more than 1 language and you can easily know that by their name's tag. They're very welcoming and accomodating. The teller was efficient and understanding. I recommended BMO to my sister and she opened a bank account with them very quickly. It's very close to my place as well.”
“April 9th. The branch was busy but 2 staff members took extra time to go above and beyond in customer service while also being extremely professional and kind. Ajit from security was quick to observe I looked lost as to where to go and directed me to the right place and staff. Next, Elaheh Mirshahi was talking to all the customers in que and ensuring they were in the right line to get assistance. Unfortunately I wasn't in the right que and she personally found staff to assist me with my question. My concerns were promptly addressed and I felt reassured knowing my banking concerns were easily remedied once reviewed. Thank you Elaheh and Ajit!”
9AM - 8PM
3778 Grande Prom. Unit 330, Burnaby
Banks
“I went there yesterday to get a bank draft. I was clearly all over the place to get this last minute back draft and I can’t remember the name of the lady that helped me but she has been so patient and nice. She helped me in a professional manner and was very patient while I was struggling with my phone to transfer money.I was skeptical when I looked at the reviews before going to this branch, but I got treated with respect and professionalism ?”
9:30AM - 7PM
4820 Kingsway Unit 250, Burnaby
Banks
“Thank you Leyna Zhang for your incredible customer service today, thank you so much for making attentive and your impeccable service with a smile. You are a great asset to coast capital Metrotown team! Going above and beyond! ????”
“Was able to secure a safety deposit box here after looking around the city for one, firstly by having my call picked up promptly and having them remind me to come as soon as possible due to their limited availability. Kaylee was exceptionally helpful in setting us up with an account. Overall staffing was great for the number of clients regularly coming through the branch. Ample parking available.”
“This branch does not have tellers, but you can book meetings with advisors there. I've had good luck at this branch. Better customer service than the Metrotown branch. The advisors at this branch are awesome!”
9:30AM - 7PM
6035 Silver Dr, Burnaby
Banks
“Rarely can a bank provide the same level of satisfaction in review as seen on restaurants. And I don't give 5 stars reviews easily. But when compared with TD across the street, BMO is exceptional in every way. Even in its worst days, BMO struggle to fail like TD, a consistent performer in the art of disappointment.”
“I have finalized all of my TD accounts and withdrawals this morning. I received assistance from Anthony, who was patient, specific, clam and knowledgeable. As a result, I have decided to keep my TD accounts and continue using this financial institution”
9:30AM - 5PM
4755 Kingsway, Burnaby
Banks
“The teller that greeted us today was the best!
Kind, friendly also gave so many useful tips that just made my day!
People like Hermione is the reason that attracts more customers to CIBC,
Thanks Hermione”
“Mahnaz has been great to deal with at the branch ,
When the branch opened new staff did got a bad review even from my side . But lately very pleased with the service with the old staff from north road time”
9:30AM - 5PM
7188 Kingsway #101, Burnaby
Banks
“Update: been going here for a few years now and I’ve seen much improvement. The tellers have been very friendly and helpful and advisers available when needed. Lots of turnover in advisors but I’m happier so changing from 1 to 5 stars now and have removed the past comments.”
9:30AM - 7PM
4299 Kingsway Unit 9, Burnaby
Banks
“Anushka provided a wonderfully pleasant and informative meeting that addressed all of our questions and took care of all of our needs. With convenient parking in the park, it was a perfect banking experience.”
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“I have been a member of this credit union for several years, and my experience has been consistently positive. The staff is friendly, knowledgeable, and always willing to help with any questions or concerns!”