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October 2024 by Arshdeep Kaur
Me and my friend visited to get shirts( birthday gift) for my sister. But the employee was so rude and her name is tina and the other employee is an indian girl with short hair. They didn’t allow me to touch clothes. Both girls were yelling at me. Their behaviour was so disrespectful towards me and i decided to leave and i will never go back to that Metrotown location.
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October 2024 by Ravinder Kaur
No customer service as I was there there few minutes ago, a Chinese girl was there she was so rude with me… I was looking something for my brother so I went in Men section however she was continuously informing me “this is men section” I told her that I know but even though she kept saying me the same thing. Further, I was looking for t-shirt so I only open 1 t-shirt and she started saying I will have to rearrange do not open it, as soon as touched another t-shirt she brought it to away from me….I really felt insulted and came out from the store. So I have decided I will never go to Roots again whereas it was my favourite brand……
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October 2024 by Nostro Dao
Good sales
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January 2024 by Star Burst
Zero customer service. Walked in at noon during a week day, no customers at the time. I walked in and the two sales ladies completely ignored me the whole time I was there. Saying a simple hi & goodbye is not that hard.
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November 2023 by Redy Vinluan
Highly recommended.
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November 2023 by Pui Siaw Min
Very friendly and helpful staff
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November 2023 by Mike Mullen
Excellent store with helpful staff.
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October 2023 by kat ch
Love there sweatpants but a bit expensiveThey have changed rooms to try out clothing
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October 2023 by Karen McFerran
Thank you, Pei,Excellent Customer Service at the Kingsway, Burnaby location. Very patient.Had a pickup, everything was ready. Lots of staff members, hospitable. Very organized store. Nothing out of place. Thank you!
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June 2023 by Central Park
Clothing is of good quality and ball caps look and fit quite well, but the website doesn't use any Caucasian models for its mens line, which is quite odd considering a lot of Caucasians live in Canada and this is the era of inclusion.
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June 2023 by Moji Sal
I asked to speak with the store manager, but I was informed that I was not allowed to do so. It seems that customers have no rights to communicate with the store manager. ???
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May 2023 by Gurpreet Kaur
I made a return this morning at this location but I bought the item from Richmond pacific centreBefore making return here at this location I did confirm with Richmond location that can I return it at metropolitan mall’s location because I live nearby the mall they said yes item can be returned there no problem at all. Well I bought it for my sister and the item was a sweatpantWe had a reason for return because it gave rashes all over on my sister’s legs it was bad. tags were attached no doubt and I gave a receipt too , so there should be no issues for returning the item Right!But the experience I faced with the Asian lady(with short hair style cutt) was extremely horrible at first she wasn’t happy that I was returning the item she might be having a bad day or whatever God knows and then I told her can she please take the bag back because I didn’t need it in my mind I was like I might get 2 dollars back for the reusable bag but she said I can’t give you money back for your bag I get that totally fine but her tone the way she said I was almost in tears and then she crack a joke with her other store member in her mother tongue (who was standing there too ) and they laughed. She(short hair styled one)left in between and other girl came to help me now she made the return she did good job “politely” she asked the reason I told her and then short hair style cutt lady came again on the counter and asked what happened she said nothing all good and she went backAnd then I saw another Asian customer enters and the short hair lady hugged her and talked how she is doing she might know herBut I didn’t get why she did dirty to meMy request to the store manager please talk to her and ask her why it happened i immediately left for home even though I had a pickup at indigo storeNo doubt roots known for its unique quality but the experience I had it here with this person not acceptable at all
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February 2023 by Gurninder Singh
Very bad experience with one of the staff members. She was very arrogant and doesn’t know how to talk to people. Zero product knowledge. Roots needs to train their staff.
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February 2023 by Shawn W.
Unfriendly staff I would not recommend this location. Especially if you need to do an online return.
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December 2022 by L
Disappointing. Bad quality. Paid $200 for a pilling garment pilling like crazy from the first wear! Seymour shacket ??? Don’t waste your money
