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July 2024 by Melissa D.
After a brief hiccup with the original attempts to book air duct cleaning, I am beyond happy with the customer service & workmanship that was provided & delivered by Andy. He is an amazing representative for Roma & has amazing work ethic!
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January 2024 by Margaret Kwan
I am very happy with Shawn and his crew team to replace my 15 years old furnace on 15 January 2024. They are very friendly and professional, and get job done efficiently. My hot water tank is 9 years old , although still working good, I decide to replace it together with the furnace at the same time. Thank you Shawn offer me a bundle discount. My experience with Roma heating is excellent, they cleaned up everything afterwards. Shawn is very knowledgeable, patient and helpful technician. Highly recommend him to everyone.
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April 2023 by Kim Sean
I've got ROMA heating repair service for my 10-years old furnace today. Shawn was here on time, and he is so knowledgeable, and professional. He has solved all the problems. I am happy with his service. He did a good job. Thanks, ROMA.
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February 2023 by Sherry B.
Andy came to our home today and he was a pleasure to deal with. When booking a time they were very friendly, accommodating and considerate. Andy explained what he was doing and answered all my questions. The cost was reasonable and would call them again.
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June 2022 by Sean L.
Business is pretty phony. Stock photos of grinning models showing thumbs-up. Paid 5-star Google reviews and gushing fake testimonials. Facebook page abandoned because they can't delete the criticism. 24-hr line but doesn't actually deliver anything like 24-hr service. That said, you'll be given the dude's cell so when he flakes on the appointment you can call to ask what's going on and listen to his kid in the background. In my case it was a spent gas furnace igniter - a tiny little part the size of an LED - supposed to be replaced every 5 years, because they normally fail after 8. I diagnosed that from the blinking lights error code before making the call, naming the part needed. Dude insisted he'd have to come out first to see for himself... tomorrow. Doesn't stock this common part in his van, nor at the heating repair company headquarters 5 minutes away, so he'll have to drive to Surrey... after the weekend. He charges for each visit of course. It went like that. He can't issue receipts on site, they will be mailed. Like that. Ultimately I made an emergency call-back some hours after the replacement part was finally installed because the dude accidentally left my furnace internally short-circuited. He left it to flame continuously, over-riding the thermostat setting, so I couldn't turn it off.
