Rogers

Cell Phone Stores
Hours:
4500 Kingsway Unit 1211, Burnaby BC V5H 2A9
(604) 436-3110 Directions

Hours

Monday
10:30AM - 6:30PM
Tuesday
10:30AM - 6:30PM
Wednesday
10:30AM - 6:30PM
Thursday
10:30AM - 6:30PM
Friday
10:30AM - 6:30PM
Saturday
10:30AM - 6:30PM
Sunday
10:30AM - 6:30PM

About Rogers

Rogers offers a range of customer experiences. Some customers praise the knowledgeable and professional staff who help set up plans, often saving money and providing better data options. For example, one reviewer appreciated a staff member who made switching plans quick and easy. However, other reviews mention poor customer service, with staff appearing distracted or unprofessional, and some customers feeling ignored or treated rudely. In one case, a rude sales associate caused a customer to become upset, but a manager stepped in and handled the situation professionally, turning a negative experience into a positive one. Overall, Rogers has both helpful staff and areas needing improvement in customer service.

Most Recent Reviews

Write a review
  • February 2026
    It was nice and helpful for the guy was helping me . Thumb it up and appreciate for his good customer service
  • December 2025
    The waiting time is the worst; I was calling for 2 hours and still no customer service answered.
  • June 2025
    I had a fantastic experience with Katrina. She is very knowledgable, professional and efficient. She got my family set up with a great plan with Roger’s. I switched from Telus and am saving $150/month with 3 times the data. Thank you Katrina.

More Comments(27)

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Location and Contact

Rogers

Cell Phone Store in Burnaby, BC 4500 Kingsway Unit 1211, Burnaby (604) 436-3110 Website Suggest an Edit