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March 2024 by Greg Taylor
There's a retail store here that's open to the public. There is less selection here than other Rocky Mtn stores.The unique thing here are the bags of "factory seconds" - broken or rejected chocolates. They're currently 3 for $30.
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February 2024 by Candice
Ordered a box of their valentines chocolate to be delivered at noon since I’m on the other side of the earth.I pre ordered it 2 days in advance just to make sure they have it in stock and if there’s an issue they can contact me beforehand.Didn’t receive any notification or communication, they just cancelled the order right at the scheduled delivery time, which I was sleeping :( the item I ordered was still listed on their page even though I noticed other valentines items being removed. very disappointed
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February 2024 by CZ
Ordered a box of their valentines chocolate to be delivered at noon since I’m on the other side of the earth.
I pre ordered it 2 days in advance just to make sure they have it in stock and if there’s an issue they can contact me beforehand.
Didn’t receive any notification or communication, they just cancelled the order right at the scheduled delivery time, which I was sleeping :( the item I ordered was still listed on their page even though I noticed other valentines items being removed. very disappointed
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August 2023 by Kat C
UPDATE in response to Rocky Mtn reply - Further disappointed as in your reply below you said you contacted me. This is untrue - I received no such call and have no missed calls. The reason I spoke to someone in the store is because the driver had me on the phone, and mentioned the staff were quite rude to her. You also said below you tried to provide me with an alternate product - also untrue. I'm ordering chocolates for my mom for mothers day - of course I would have accepted an alternate product!!
Very disappointed in my experience. I ordered chocolates to be delivered from the Rocky Mtn Chocolate website to be delivered to my mom for mothers day. I got a call from the driver indicating they cancelled my order because Rocky Mtn didn't have what I ordered. I received no notification, and no options to replace my order, and this is all before I even received a refund.
Rocky Mtn proposed zero solutions except to try to order online again - absolutely not! that's what got me in this place in the first place. If they can't handle keeping up with the delivery then it shouldn't be an option on their website.
Now my mom will be sad that she thinks her daughters didn't think of her on mothers day.
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May 2023 by Katrina Colbert
UPDATE in response to Rocky Mtn reply - Further disappointed as in your reply below you said you contacted me. This is untrue - I received no such call and have no missed calls. The reason I spoke to someone in the store is because the driver had me on the phone, and mentioned the staff were quite rude to her. You also said below you tried to provide me with an alternate product - also untrue. I'm ordering chocolates for my mom for mothers day - of course I would have accepted an alternate product!!Very disappointed in my experience. I ordered chocolates to be delivered from the Rocky Mtn Chocolate website to be delivered to my mom for mothers day. I got a call from the driver indicating they cancelled my order because Rocky Mtn didn't have what I ordered. I received no notification, and no options to replace my order, and this is all before I even received a refund.Rocky Mtn proposed zero solutions except to try to order online again - absolutely not! that's what got me in this place in the first place. If they can't handle keeping up with the delivery then it shouldn't be an option on their website.Now my mom will be sad that she thinks her daughters didn't think of her on mothers day.
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March 2023 by Akhil Kumar
We bought a bunch of chocolate bars of different flavors (maple and walnut, caramel and pecan) from Calgary airport, and they were LOADED WITH SUGAR. Highly diabetic bars, couldn't even finish a bite Won't recommend it to anyone. Very disappointed.
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March 2023 by Nelson Mah
Amazing caramel chocolate. Assorted boxes are great giftsWould definitely recommend
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March 2023 by steve morin
Great selection of chocolate and discounts on factory seconds lots of parking. Most of the chocolates are hand made fresh up stairs in production ....cheers!!
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August 2022 by Kerwin M.
Wow, the company was on my route and tasted their chocolates, omg lol no calories. The quality of chocolates is divine. Kerwin N. Maude, b.a.
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March 2022 by jenny fines
The staff was nice and helpful but I bought some factory seconds chocolate and it was gross and chalky. From what I can see there was no date on the bag and they were in the window so I think maybe it's a problem with old/half melted chocolate. Not worth the money even at a discounted rate.
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March 2021 by Richard Thomasson
The manager has to be the most understanding, professional and honest person I have ever met.Alison needs a raise. The staff at the front are friendly and fantastic. The chocolate makers are the greatest crew ever. Would be fun to work there.Alison the manager has a great team atmosphere happening there. All the staff seem to be happy and proud of being a part of the Rocky Mountain Chocolate family.
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September 2020 by David L.
Founded in Whistler, RMTC makes delicious tasting premium chocolate sweets and they're locally made at this Burnaby factory. I have purchased their triangle shaped boxed chocolates as gifts and their chocolates was given to me as gifts during the holidays at my workplace. Rocky Mountain Chocolate Factory has been very generous for this year because they donated $500,000 of chocolates to frontline healthcare workers and community groups across Canada. This year I received their Easter chocolates, and I ate it for the first time just today after it sat in my cupboard for over 5 months - I just had a craving for Rocky Mountain chocolate! Their milk chocolate Easter bunny was so good, and mostly importantly, it wasn't too sweet. There were green and orange coloured carrot shaped gummies inside the bunny's head that tasted like Sunkist orange fruit gummies that that gave me nostalgic memories of elementary school snack food. I'm yet to try their dinosaur shaped and sized chocolate Easter egg, but it looks amazing!
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April 2020 by Dee T.
Thank you for making a great Easter for our son! We purchased your chocolate from Farm to table in Yaletown. I would definitely recommend doing something like what you did this year for next year as the bunny head filled with carrots and a surprise card was definitely a treat! I loved how it was available at another store to purchase with everything that's going on. My dog even had his eye on it ;) but don't worry we didn't give our doggy any chocolate.
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March 2020 by Ee Iew
YUM YUM YUMMMY
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March 2020 by Rip Peterman
Yum, yum. Great assortment of chocolate at a reasonable price. And, special price for 2nds by the bag. Not your dainty pieces, these are for real chocoholics in a big bite. Enjoy.