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April 2024 by Concierge Manager
Shout out to Lauren Boese. This lady is a legend! she takes great care of our account and handles my strange requests with grace. Always pleasant on the phone and extremely helpful. Thank you Lauren. I hope BA Robinson appreciate you as much as we do!
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February 2024 by Benjamin Dick
All the employees are always friendly and knowledgeable.
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September 2023 by leigh moorhouse
Terrible amateur service. No one knows what they are doing regarding ordering. No follow thru. I was told too many false statements. No apologies on having my item sold out from under me. No calls to help me find another. Again terrible service.
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August 2022 by BK Kim
Not impressed they sent us damaged bathtub and refused to exchange as it was more than 48 hours of delivery. Go with bigger chain like home depot to save these kind of headaches
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December 2021 by Marco L
John and Tyson, always polite and courteous and very knowledgably about their products.
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November 2021 by Paul Anselmo
Customer service at this store is exceptional.A guy named Tyson and John always been helpful for any plumbing materials I needed.
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November 2021 by Jeff M
Great service and they have what you need.
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November 2020 by Ryan Kensley
Great service and great products. As a plumber this is one of my go-to wholesalers.
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September 2020 by Am
Used BA Robinson for 3 houses, my personal house one toliet is defective, been a up hill battle trying to get it replaced. Been told one is on the way and keep following up with sales rep with no response. Returned a Kholar steamer because it was sent in error yet I was billed for it, got the restocking fee waived because it was BA's error for sending two but the refund never got processed and they are now not refunding because it they can't find it in their system important to mention steamer was close to $2000. Don't know what else to do but review and maybe management will care enough to get back to me as no one in the sales department seems to care enough to to do something about it. Anyone else experience similar issues with BA?
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November 2019 by Adrian Nowland
Great counter staff and great selection of parts!
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November 2019 by Ben
I am very impressed with their patience and willingness to help. From the wholesale parts department to the retail showroom. For months I've been desperately searching for a Duravit replacement part that holds my seat down. I've contacted the manufacturer, plumbing contractor that did the installation, local duravit rep, everything. Months of ignored emails and calls. Its just a $3 part and they just didnt care.
The young woman that helped me ended up going to their spare parts shelf and giving it to me for free. When I renovate my house I will definitely be buying from B.A. Robinson.
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November 2018 by James Li
Good customer service, good plumbing price!
