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November 2024 by Lindsay Lukes
The groomer did a great job with my goldendoodle, and they had some great deals on toys!
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October 2024 by Stewart P
Always friendly and helpful staff
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October 2024 by Allison Baker
The day before a grooming appointment, I got a call asking if it could be moved by an hour. I called back to let them know that was okay, and the person I spoke with noted that they’d made a mistake and that my original appointment time would work and confirmed.
Today I showed up at the appointment time and after waiting 10 minutes was told that the person had mixed up the dates. I had other things to do, so I left. I then got a text from the groomer indicating that they’d be happy to reschedule me, but the text didn’t contain any acknowledgment of their mistake or apology. The whole experience was a waste of my time and I sincerely hope that this grooming department uses this as a lesson and organizes themselves better for future clients.
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October 2024 by Sharon T
Terrible curbside pick up experience. I arrived at 645pm and parked in the designated curbside parking stall. I called the number and noone picked up the phone. I could see that there were not any customers in the store and the two staff members were chatting away. The phone rand for another 10 minutes. I eventually had to get out of my car in the pouring rain and with puppy to go into the store since the store was closing in 5 minutes. Ridiculous. Terrible customer service!
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October 2024 by Noor Ie
Went in there to buy supplies for my kitten and was considering adopting and bringing a brother home for my kitten. Was denied meeting the cats up for adoption and was asked to sign up as a volunteer to work with these cats to meet them .
I just wanted to adopt a cat ! I can’t believe they denied that while the sign said they were all looking for their forever home .
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October 2024 by Cindy Gregory
Sue loves Kailee we also bought or fish tank there. Thanks ❤️ ? and that is Jo-Jo ( all black) and the big boy is Tucker.
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September 2024 by Preet Kaur
Stephanie is awesome . Thank you for looking after our Shi tzu. He looks great.
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September 2024 by Sean MENDOZ
Unfortunately will not come back to this location as the Managers are very rude. I asked for help and they just turned around and walked away. Cashiers are also very rude. Everybody there looks like they hate their jobs and the customers. I smelled a very bad odor coming from aisles and dogs food are infested with moths flying out of them. Petsmart needs to do better. These staff are not good.
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September 2024 by Lucca C
A spacious location with just about everything you need pet wise. They do offer other services for your furry friends. Decent amount of aquatic supplies and stock that looked alright. Staff was not present in the aquatics section during my visit. Cashier needed to be pulled away from elsewhere as there was no one around when wanting to pay for my items.
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August 2024 by Irene Yuen
the server doesn't give customer clearly answer at all. also have to watch recipe.
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August 2024 by Robyn
Staff are too lazy and/or incompetent to do the basics of their jobs correctly. Placed an online order for 3 jumbo littler boxes. Received confirmation that the order was complete and ready for pickup. When my partner arrived, the staff gave her two in the wrong colour (green). She had to show them the order with the correct colour (taupe) for them to agree to refund those ones. They then gave my partner the one in the correct colour to take home, but when she arrived home, she realized that it has a broken lid. The handle was snapped and the door is missing completely. The way the staff had packed it made it so this was not immediately noticeable, and clearly this was done intentionally. Very disappointing as I've shopped at Petsmart for years, but it looks like I'm taking my business to Amazon.
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July 2024 by Dino Beciaris
Stephanie B. Looks after our 2 Beagles and we couldn't be happier.
Alot of other places and Pet Smarts have groomed our Beagles, and no one comes close to how well she treats our dogs, mentally because they have anxiety going for their grooming, and one with allergies.
Thank you Stephanie B.
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July 2024 by allysa
Everyone is so kind and willing to help. Great team!
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June 2024 by Karissa Liebreich
Just stopped in to grab a few things for our fish and Jaye(hope I’m spelling that correctly) at store #1477 was beyond sweet and helpful!! She answered all of my questions and was very knowledgeable as to the correct products for our Betta!! This girl deserves a raise! Thanks Jaye!
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May 2024 by Mable
Julian was an amazing help today! Great customer service, kind, considerate, and thoughtful. Helped me with everything I came into the store for without hesitation. He put in the extra effort to find the last medium harness from the back and explained which items were best suited for my pup. Fantastic and knowledgeable team member! Thank you so much, Julian.
