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October 2024 by Crystal Lau
I’m really disappointed with the customer service at this Michael Kors store. I brought in a watch that was gifted to me (purchased from this very store) to get it adjusted, but they refused to help me because I couldn’t provide the receipt. It’s frustrating because the watch is clearly theirs, and it’s a simple request that many other retailers would accommodate. For a brand that prides itself on luxury and customer experience, I expected much better. Unfortunately, I won’t be shopping here again after this experience.
Update: Just go to another store. Got it resized at another Michael Kors by just simply walking in. This store has different "policies" it follows than head office.
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September 2024 by Manav Moudgil
Thank you Karen for a wonderful service!
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September 2024 by MAHSA SAEDI
I was quite disappointed with my experience at this location.
The staff seemed unfriendly and lacked the level of customer service and professionalism I was expecting.
To my surprise, the manager was also quite distant and did little to improve the situation. The overall atmosphere felt cold and unwelcoming. I believe there’s a lot of room for improvement in terms of staff attitude and service. Hopefully, the management takes these concerns seriously moving forward.
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March 2024 by Priyanka Dinesh Rathod
It was an amazing experience with the Metrotown outlet and Julia helped me lot to get the best gifts for my Sisters ?Thanks a lot for a wonderful experience guys ??
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January 2024 by Jen Howard-Anderson
Staff was so amazing and friendly
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December 2023 by Tudo Mais
Today I bought a bag kit for my wife, I was helped by Julia. She is a great salesperson, she helped me perfectly with my choice quickly and directly. Success for Julia, she will quickly emerge in her professional life.
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November 2023 by CharlieMusic
The brand's products are of high quality and the prices are very affordable. The bags are only 2 or 300 Canadian dollars after discounts. Because someone was live broadcasting the goods, the sound was very loud. I don't know why the store clerk didn't respond, but in short, the quality of the products is very good. I should come here. Cheap here
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November 2023 by NathanSykes Nicely
The supervisor Kajal is lovely and super helpful!
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November 2023 by Dheeraj koppula
Sales associate there needs to get trained or given full information on how to provide Customer service and let her know what is the purpose they are working there by the Manager. Firstly, listen and take the entire information from the customers, find out what's the issue with the product and try to resolve it rather than brushing off the shoulders. Manager was empathetic and dealing with the issue I had with the product.
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August 2023 by Ziad Barham
Michael Korse brand is a piece of garbage.if you buy online you can’t cancel your order despite the item is still not shipped. They told me you have 30 minutes to cancel the order. 30 minutes???????? are they F. crazy. I was told that they stopped the order but that was a lie. they told me I will receive an email and nothing happened.I can tell you this is the worst customer service I ever seen in my lifeThis is a cheap disgusting brand. I paid for so many bags as gifts but unfortunately I have to leave before receiving these bags, I was very disappointed and mad. I will file a case against this cheap worthless brand
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July 2023 by Jessica
Store has a lot of good prices for handbags, although the customer service is quite off putting. No greetings, and no one approached to help despite us standing with display bags and looking at them. Took us two attempts to get help from someone, and no one was busy they were all chatting amongst themselves. Still bought the handbag because i love their products. But everyone looks like they either hate their job or don’t care if customers buy anything or not. :(
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July 2023 by Roozbeh E
Beware, if you pay cash, they refuse to refund cash. They also don’t let you know before purchasing. They said they wrote it down on the rect box on cashier desk (which is difficult to read unless you are 20/20. I read it and it wasn’t in that note. As far as I know without informing customers before purchase, it’s illegal to do so.
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January 2023 by Sanaz
The store is in the ground floor of the Metrotown mall, with so many parkings around the mall. The supervisor lady, Kajal, helped me a lot with my purchase, she patiently solved the problem that I encountered. She was so kind and caring.
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January 2023 by Harmeet Bhatia
This is the only store in the area. The store is located right opposite to browns shoe store. I really like the store, got good variety, staff is always nice. It’s always a great experience whether I buy anything or don’t.
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January 2023 by D Bina
Thanks to Melissa, she was so kind, helpful with great customer service
