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October 2024 by T A
Prices are double the prices on the website
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October 2024 by JESSIE LIU
I brought 4 items online and I took two of them to the Metrotown store, one for return and one for exchange to small size. (New in tap, not expired not final sell products). The cashier girl checked and told me that they don’t have the small size in store, only have XL. she said I can return them then order it again online. Because the network was bad inside the store, my phone couldn’t show the account number and scanned the membership Qr, she asked the manager to came over and I told him the order number. The manager returned the first item for me and said he couldn’t return the second one because they didn’t carry it in store. He asked me to call the customer service and return it online. I asked him why I couldn’t return it here since you can return other one. He said “ im telling you because we don’t have this item in store you need to return it online " then he left the receipt on the counter and walked away. I was confused because the cashier told me they have this item but not the size I wanted. What a irresponsible and unhonest person!
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September 2024 by Gma Chacha
It really stinks here. The management should pay attention to the staff's odour and the fitting area environment. May be air refreshers would help.
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September 2024 by Sajith Dimal
Disappointing Experience - Misleading and Unfair Return Policy
We recently purchased a dress, assuming the design was as shown in the product images. Unfortunately, the sizing didn’t fit, so we tried to return it. Despite having all the original tags and packaging intact, the return was rejected, with the seller claiming the design was actually “damage.”
This was a very frustrating experience, as we made the return due to sizing, not damage, and the dress was in perfect condition when returned. Be careful when purchasing here—what you see might not be what you get, and the return policy seems unfair.
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August 2024 by Nina Cole
Receipt padding
Bought a shirt, cashier asked if I wanted a bag, I had my own backpack so I declined. I was given a bag anyway, thought nothing of it, figured at the end of a long day a cashier might make mistakes. I later saw a $.25 charge on my reciept for the bag. To add to the insult, it was pre-tax, so you are charged additional tax on the paper bag.
It was irritating enough that I brought the bag, shirt, and my receipt back to the store and asked about it, just on gp. Not only is the fee pre-tax, it is ?????????????. They happily turned the screen to show me the error message for unrefundable and told me I should have checked my receipt right after purchase (ridiculous??) The fee being nonrefundable, that would not have helped.
Feels ridiculous to have to say this, but it was their advice, if you don't want the bag or the non-refundable pre-tax fee ????? ?????? ????. Saying ' No bag, I'll use my own' is apparently not enough and I hate to think what all those transactions add up to.
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August 2024 by Artom Butenko
Unfortunately, the staff at this store don't seem to prioritize customer convenience; they appear more concerned with avoiding extra work. If you want to visit the men's department and try on some clothes, be prepared to go upstairs to use the fitting room, as the men's fitting room is always closed. Despite the staff claiming that there's no need to use the men's fitting room due to low customer volume, it's not so busy ("never busy") and the store closing soon (in an hour, but this fitting room has always been closed whenever I've visited), they think it's no trouble for men to go up and down the stairs to try on clothes. Additionally, they close all fitting rooms half an hour before the store closes, so there's no need to fit it, you just buying and that's enough.
You might not notice this, and it may not bother you as a customer to walk back and forth to the fitting room. Perhaps the employer doesn't care about their employees, leading the staff to find ways to make their jobs easier. However, this does not mean such practices are acceptable or appropriate for a store.
Are they going to do something about it? Reading the reviews for the last 6 months I can tell you that nothing will change.
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August 2024 by Taliyah Whelton
Awful cashiers and unprofessional customer service
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July 2024 by Varun Chopra
Store is good but changing rooms are horrific. There’s a long line up upstairs, yet the other ones downstairs are closed. Should be more efficient and accommodating. Not a good experience.
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July 2024 by zepluss pharma
More colourful stuff should be available to choose
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June 2024 by Katherine Cribb
The girl from fitting room was supposed to separate one clothing because you can only try 7 at a time. When I finished and ask for the other one, she just hang it with others and did not helped me finding the one that she throw it there.
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June 2024 by ツover
Nice large store with a good range. They don’t have all the suits I saw on their website but still decent.
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June 2024 by Andrew C
Really bad service and i will not consider this brand anymore
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May 2024 by Hannah Kim
Was Freaking rude fitting room staff. I have been here with my sis. And i asked him that can we use the fitting room together. But he said no with no reason.(It was so ridiculous, I’ve never seen that situation at the other stores)My sister’s underage, even she definitely looks underage.He had to allow we use that together.
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May 2024 by Amrinder K
No new editions of clothing
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May 2024 by Amrinder Singh
No new editions of clothing
