Freedom Mobile in Metrotown offers excellent customer service, making it a preferred choice for many customers. Reviewers frequently mention the helpful and patient staff, with specific praise for employees like Won, Victor, and Coco. Customers appreciate how these salespeople take the time to understand their needs, provide clear explanations, and assist with complicated issues. The store is recognized for its welcoming atmosphere, where even those who are not tech-savvy feel supported. Many customers highlight the staff's knowledge and professionalism, particularly Victor, who is noted for going above and beyond to ensure satisfaction and provide the best options. Overall, Freedom Mobile is recommended for anyone seeking reliable service and a friendly experience when purchasing or upgrading mobile phones.
Won Lee is doing amazing services and very friendly.
March 2025
I’ve renewed my contract 3 times and I specifically go to this location because I find the staff nice and helpful. Coco has helped me the past 2 times and she’s great!
December 2024
This 5* review is mostly because of Victor - a big kudos to him. He went above and beyond trying the best available options for me, and I ended up with upgrade to a new nice Pixel 9 Pro! Thanks Victor, I really appreciate your passion and willing to help. Very professional and customer oriented job!
