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October 2024 by MO
I had an amazing experience at Coastal Ford! Lorenz, my salesperson, went above and beyond from day one. He was always positive, super helpful, and genuinely focused on making sure I had the best experience possible. Just four days after our first conversation, I was driving off in my new Lightning!
Huge thanks also to Tim, the financial manager, who made all the paperwork easy and stress-free, and to Chris, the sales manager, who was friendly and supportive throughout. The entire team made the experience quick, enjoyable, and seamless. If you’re looking for a dealership that truly cares about its customers, I highly recommend Coastal Ford!
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October 2024 by Sheldon Kaduhr
I highly recommend nobody buys a vehicle from this dealership. I have never been overly committed to any vehicle brand. I think every company has exceptional and disappointing models.. but my experience with this dealership has really made me resent Ford as a whole. If you have to buy a Ford, buy it somewhere else.
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October 2024 by Angel Cheng
IF YOU ARE LOOKING FOR A TRUCK PLEASE ASK FOR LORENZ !! he is like a trustworthy truck review youtuber but in real life. Very honest, lets you know the specs of the car in terms that you can understand in real life situations, and pretty much sold us on an f150 rather than sticking to a reliable brand toyota with their shit trucks
He knows a lot about other branded trucks too and tell it as it is, doesnt sugar coat his products and oversell it to the point that its not geniune.
Not really a rating for coastal ford burnaby mostly for Lorenz but definitely i recommend wherever he is go to him and good for coastal ford for hiring such a great guy
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October 2024 by John Valk
Chris (sales manager) and Zach (sales consultant) made getting my new lightning a breeze. These guys were punctual, professional and fully transparent. I had been in the business previously and my bar was set quite high when it came to sales staff. These two exceeded expectations.
Definitely recommend Zach who took the time to find exactly what I was looking for! Brown bros doesn't even come close to this dealership!
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October 2024 by Arvind Nambi
Worst experience with a dealership. They take my deposit by promising a time of delivery and later stop answering my calls and texts. And after few days got informed that they don’t have a truck for me at all.
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October 2024 by Anthony Plaxen
Had an excellent experience ordering and picking up a new Mustang from this lovely dealership in Burnaby.
The staff were super friendly and helpful. Lorenz is an excellent salesperson and I’d like to give a shoutout to him.
Love the car, excellent dealership to order a new vehicle from. Waited a long five months for it but it was worth it. Great experience l, thanks for the new car!
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October 2024 by Behrouz Behzadnia
Great experience buying a new car from sales team Mathieu, Brian and finance team Jannete and Tim.
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October 2024 by Mike Devlin
We recently bought a Ford Bronco and our sales person (Brian Mui) was professional and very helpful in making sure we got the right truck. The Finance Mgr Tim Kwok was also great and the entire team pitched in to give us a walk through on our new Bronco!
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September 2024 by Josh Outhaivong
If you want to deal with professionals talk to Mac, Toly, and janette. 10/10
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September 2024 by Mehran Raji
I recently purchased a Ford Mustang Mach-E from this branch, and I couldn't be happier with the experience! Hash, my dealer, was fantastic—super knowledgeable, patient, and friendly. He made the entire process smooth and stress-free, answering all my questions with a smile. If you're in the market for a new car, I highly recommend stopping by and asking for Hash. Thanks for making my Mustang dreams come true!
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September 2024 by Visha Thamboo
We had a lovely experience with Mathieu L. He was very knowledgeable and really listened to what we wanted and our concerns. I would highly recommend him for anyone looking to buy a car for the first time. He made the process really enjoyable and easy.
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August 2024 by alex muro
very good service, they take great care of you. Zach sold me an F150 and explained the entire financing process and all the functions of my new truck very well.
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August 2024 by Dang Tran
Nice service staff. But shoulda give me better ESTIMATING TIME when oil change is done. So I can make my plan better. Was told "will be done in the afternoon" is it 1pm afternoon or 5pm afternoon. My appointment is 10:30am and 1:30 pm is still in line waiting for service. Can't wait all day for an oil change.
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July 2024 by Australis Landscapes
Had a part that needed replacing on my f150 asap, called 2 other ford stores, they didnt have the part in stock, so I had to drive an extra 20mins to burnaby from richmond, bought the part for $230.00 and thought that it was quite expensive for what it is, but I was in a pinch and needed it, I called the other 2 ford dealers and they were charging from $157 & $168 for the same part that I needed, I understand a slight difference in price but $60-$80 difference for exactly the same part is pretty substantial and is just ripping customers off.
Not happy!
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July 2024 by K9 ADVCRU
Needed to buy a vehicle for my small business and dropped by. When I got there I was greeted with a warm welcome by Mack V. Very polite and knowledgeable salesperson!
Made the decision making process very seamless and easy to understand the options available for the Maverick.
Thanks again for all the help!
