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October 2024 by mozhgan bahadori
Natasha is an excellent teller. Very kind and efficient.
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October 2024 by Millie M.
Friendly and helpful staff that assisted me with updating my personal information. Very convenient location.
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October 2024 by Grace Hui
To management: this location needs way more staff on the front line- there’s about 10-15 people waiting with only 2 tellers… please take a look at historic traffic data and see what peak hours are. There must be analytics for this if not. There needs to be some infrastructure to measure this.
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October 2024 by Niloofar Baniasadi
during for this two years I have really great expreience in Lougheed mall branch & special thanks to Elmira that help me a lot she is always so patience , helpfull & knowledgeable I highly recommend her if you need help & question about your account , she is the best choice that you can have !
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September 2024 by Sophia Lee
I would like to express my gratitude to Nicky Luo for helping me today. Nicky was kind and patient in working to resolve my issue today. It was a positive experience, and I am very thankful to him!
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September 2024 by Bilal Arslan
Very kind and helpful stuff
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August 2024 by Rozana Tahmasebi
We talked to Soroosh in this branch for opening an account for our family, he explained everything and answer all our questions patently. He is the best
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August 2024 by Afsaneh M
I'd like to say special thanks to Elmira for being professional; knowledgeable, and kind and caring attitude. I think she is an asset to your CIBC branch. I always feel welcomed when I come to your branch having Elmira to take care of my financial needs. Thank you CIBC!
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July 2024 by niloufar shakeri shamsi
This review is specifically for Mr.Gerek who assisted us today with opening our business account.
He was so professional and everything went pretty smooth although that was his first day of experience with opening business accounts.
Again, really appreciate your help, Gerek by making a great experience for my husband and I.
Wanted to mention he is definitely a valuable team member of CIBC and highly recommend.
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May 2024 by Mina TB
Whenever I need any help about my bank account I will go to this branch; because Elmira Ariaeinezhad is one of the best customer service of CIBC and she is always ready to help and also is so knowledgeable.
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April 2024 by Lilia Eghdamian
I had a wonderful experience at the bank today, thanks to Garrick Massardier who assisted me. Garrick's professionalism and expertise were truly impressive. He patiently listened to my concerns and provided clear explanations, making the whole process smooth and hassle-free. His friendly demeanor and attention to detail made me feel valued as a customer. I highly recommend Garrick Massardier and this bank for their excellent customer service.
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April 2024 by Y (윰)
"They lost our trust and my money"
The basis of be a bank is keeping money safe, but CIBC even made me lost my moey due to their falult.
I used this bank because they are one of the most famous bank which has lots of branches. However, It does not even have a basic duties and responsibility.
I paid my tuition fee through CIBC and the bank teller sent my money to BC HYDRO!!! not UBC . First, I don"t understand how she sent that big amount of to BC HYDRO. That problem was even found by me.
When i first visited CIBC to complain this situation, they suggested me to send my tuition fee first through my account again.(my money was hold in BC HYDRO) So I sent same amount of money again. THE ANNOYING THING is
They told me to call Bc hydro BY MYSELF to get my previous money back
They did not do anything and avoid their duty and responsibility .
I visited the bank almost 3rd times, and spent my time more than 4 hr in total. The first happening occured on Feb 14th but my money is not still back yet . Now it is almost a month ago.
What if i dont have enough funds to pay again? Now I am thinking it was better that I did not have sufficient fund in that moment .
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April 2024 by Sheila Kilberg
You guys make a big huge fancy new branch, combining 2 branches into one and still only make it with 4 tellers at the best of times(lot of time only 3 on) and no business line. Spend way too much standing in line. You should have made way more tellers with the size of this branch!!!!
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March 2024 by L R
If you think the old one in the mall was bad, think again. With fancy walls & receptionist they hired youth in their 20s who have no clue on what they are doing. Long lines & unprofessional service. Took 20 min & 2 staff to process mortgage prepayment deposit, which typically takes 5 min. And they simply pushed me aside while serving others behind.
CIBC has no shame in squeezing an extra penny from your wallet but they don't man up when it comes to customer service!
I'm looking for another location!
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February 2024 by Lilia R
If you think the old one in the mall was bad, think again. With fancy walls & receptionist they hired youth in their 20s who have no clue on what they are doing. Long lines & unprofessional service. Took 20 min & 2 staff to process mortgage prepayment deposit, which typically takes 5 min. And they simply pushed me aside while serving others behind.CIBC has no shame in squeezing an extra penny from your wallet but they don't man up when it comes to customer service!I'm looking for another location!
