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9:30AM - 4PM
3778 Grande Prom. Unit 410, Burnaby
Banks
“I had a great experience with Soroosh Akhbari at this CIBC branch. He was very kind, knowledgeable, polite and helpful in assisting my Wife and I in setting up an account. He took his time in explaining the details, requirements and maintenance which I appreciated. Also, he went above and beyond to help us track our credit card status that was in limbo in the mail and assisted us in printing a void cheque for the joint account. Overall, wonderful adviser and I would recommend him.”
“I had an excellent experience at Vancity Brentwood. A special thank you to Maryam Darabi for her outstanding support and professionalism. She was incredibly knowledgeable, patient, and genuinely caring throughout the entire process. I truly appreciate her guidance and highly recommend both her and this branch.”
“Although I am unhappy with TD as a bank for a multitude of reasons, when I went into this branch recently for something that had to be done at a location (vs online or app) I was very happy with the service provided by teller Alexis Lan-Seto. - She was patient as I explained what I needed and helpful once I was done. - I also appreciate that although I came in just a few minutes before closing, I didn’t get that all too-common feeling of being rushed by an employee who is itching to go home at the end of a long day ?”
9:30AM - 4PM
7075 Kingsway, Burnaby
Banks
“I stay close by this bank since 3 years and during my this time I had a really good Experience with this bank specifically Nelofar Farhad, Zoey zhang and priyanka.
I saw These 3 people very kind and nice behavior with all customers.
Thanks and best of luck For everyone of you
??????”
“Good service from two Indian boys in the front desk. They helped me a lot to fix my bank account’s issue. You guys are very patient and reliable. Thank you so much guys!!!”
“Financial Advisor ‘Kevin’ at this location was excellent. He took the time to explain everything clearly, guided me patiently through the process, and made the experience smooth and engaging. I truly appreciate his professionalism and highly recommend him.”
“I have been meeting with Queena Xu over my husband's estate account. She has gone above and beyond to help me. She is very caring and diligent and I really appreciate her. Thank you Queena.”
“Tbh I don't know how many stars to give. You post a sign claiming that the Brentwood ATM is 24 hours although it isn't but then you also claim that your ATM is closed at 11pm yet I entered the lobby well past 11pm, did my transaction at the ATM and then took this picture at 11:40pm after? I'm thankful that you were still opened past the time you said you were closed at because I no longer had to hang onto my cash??”
9AM - 4PM
4370 Kingsway, Burnaby
Banks
“I had an excellent experience with Tina at RBC. She was extremely professional, patient, and genuinely attentive throughout the entire process. Tina took the time to clearly explain every detail, made sure I understood all my options, and handled everything with care and precision.
What really stood out was her calm, respectful attitude and her willingness to go above and beyond to help. She made a potentially stressful situation feel smooth and manageable. You can tell she truly cares about her clients and takes pride in her work.
RBC is lucky to have someone like Tina. I highly recommend her to anyone looking for reliable, thoughtful, and high-quality service.”
“This is one of the best TD branches, the wait lines here are not very long plus the staff is super helpful. Parker Li, one of the associates helped me find the best rate for currency exchange while the other branches they didn’t do so.”
“We had a great experience working with Hengameh as our advisor. She is extremely knowledgeable, patient, and genuinely lovely. She made everything easy and clear from start to finish. Highly recommended!”
9AM - 4PM
3778 Grande Prom. Unit 330, Burnaby
Banks
“Great experience with Alvin at this branch! He was quick to understand my needs and I was very satisfied with the service. The branch is very modern, clean and well organized. There are managers constantly ensuring everyone is attended to.”
9AM - 4PM
5010 Kingsway, Burnaby
Banks
“To L L: the individual you mentioned wasn't working in the branch at that time. She had moved to a different role few years ago. I think you have the wrong name and its not nice to post slander about someone.”
9:30AM - 4PM
4820 Kingsway Unit 250, Burnaby
Banks
“I am going to give the benefit of the doubt, today I’m going to go in strictly off of their “commitment to customer service” promise, it will be a simple, yet not super easy transaction, just a common sense and display of how much value a person has, the account is not new, it’s been there for years, stopped doing the main banking few years ago, now have a large sum from asset sale which need to decide who it’s best with, I have gone to a couple of other banks and recorded my experience, I will be making a compilation of the complete banking experience in lower mainland when you have very little and need bank to help (within their regular powers obviously) …. This will help decide who really values people, and the relationship, you never know who has something big.
I will throw them a Bone, It will be this afternoon before they close, I’m starting with perfect score and will update accordingly! Don’t let me down .
I’ve read the reviews and the auto reply seeming concerned and to call in… today the chance will be given to do it right the first time”
“I had an amazing experience at this BMO branch thanks to Aaron Shi. From the moment I sat down, he was super professional, patient, and honestly just incredibly helpful. He took the time to walk me through everything step by step, answered all my questions without rushing me, and even pointed out a few things I wouldn’t have noticed on my own. He explained everything clearly, handled my requests really efficiently, and made the whole process way easier than I expected. Thank you so much Aaron! I really appreciate all the help.”
“I went to this branch today and the front desk staff named John was helpful to resolve the issue with the accounts I opened online recently. And he's very quick and efficient, not wasting customer's time. Thank you.
This is very different from the experience I got at the CIBC branch at 2092 W 4th Ave, Vancouver even though it's the same issue, same question.”
“I am very satisfied with the performance of the staff at this branch. I am especially grateful to Ms. Raheel for taking the time to help me and patiently completing my work.??”
“I had the hardest time Q he , mh bank card and ID and although some other banks made it very difficult for me, the branch manager (there was one female and one male, I will try to find out their names I forgot, were extremely helpful while I was trying to prove my identity and work with my out of province branch. Really love this branch of TD because of them!”
9:30AM - 4PM
4755 Kingsway, Burnaby
Banks
“The teller that greeted us today was the best!
Kind, friendly also gave so many useful tips that just made my day!
People like Hermione is the reason that attracts more customers to CIBC,
Thanks Hermione”
“I had an amazing experience at this branch. Ethan Lee was very efficient, knowledgeable, and professional. He patiently answered all my questions and guided me step by step through my application. Truly excellent customer service – thank you, Ethan!”
9:30AM - 4PM
7188 Kingsway #101, Burnaby
Banks
“Update: been going here for a few years now and I’ve seen much improvement. The tellers have been very friendly and helpful and advisers available when needed. Lots of turnover in advisors but I’m happier so changing from 1 to 5 stars now and have removed the past comments.”
“I’ve been a long-time RBC customer, but due to some past experiences, I had been considering switching banks.
However, John Jung (Mortgage Specialist) and Rachel Kim (Banking Advisor) completely changed my experience. They were incredibly kind, professional, and genuinely supportive throughout the process. Thanks to their help, I decided to continue my relationship with RBC, and I’m now even considering additional investment options with them.
I truly appreciate their dedication and outstanding customer service. Highly recommend both of them!”
9:30AM - 4PM
4299 Kingsway Unit 9, Burnaby
Banks
“When we arrived in Canada three months ago, one of the biggest challenges we faced was opening a bank account; we had already heard about the difficulties involved.However, ScotiaBank and dear Ms Rachel Jung resolved this issue for us so easily, you wouldn't believe it. Thank you, we are grateful.”
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“I’ve been banking here for many years, including through many of their changes. They are excellent to deal with, all the staff are professional and kind and patient and helpful.”