No Easy Returns? No Sale, Say Online Consumers

A whopping 87% of people now make at least half their purchases with the click of a button, a new study by Narvar found. Nearly half say they shop online every single week. But all those online orders mean one thing - lots and lots of returns. Last year, shoppers sent back $743 billion worth of stuff they bought online, the National Retail Federation reports. That's more than the entire GDP of Switzerland!