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November 2023 by Nancy Hicks
I had an 8am appointment to get an oil change and brake pads replaced. I was thinking about 3 hours there, well how wrong I was! 6 hours later, when my car was finally finished, the manager told the clerk not to charge me for my oil change because I shouldn’t have been there for that long. No one ever came to me to explain why it was taking so long, but I heard conversations, so I do know why. So with this being said, how can I be upset when I got a $100 discount. I didn’t have another appointment that day, or I may have been upset.
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November 2023 by Nikita W.
I recently brought my Lincoln in to be serviced! It was having some serious trouble and I needed rapid repairs. Being that I head business before with Ford of West Memphis, I was confident in their ability. Unfortunately, when my vehicle was returned to me the repairs are not complete and it continued to be undrivable! That wasn't the biggest issue for me! The biggest issue was this....Because my vehicle was not repaired completely when it was returned, I can sell it with my warranty company to see if the deductible could be eliminated and unfortunately they said no because the claim had already been filed. It was at that time that I asked to speak with the manager, whose name is Mike! I truly feel like he answered the phone ready for war! He was very rude and abrasive! All I asked for him to do if the cost of the deductible could not be handled by them was to apologize! Apologize if they overlooked the problem, apologize if they would not be able to cover it! I had to explain to him about having just decent customer service! Not to mention my car has been out of commission for a while and thankfully I had an extra vehicle to get me to and from work. I am more than disappointed and heartbroken. Unfortunately because of this, I will no longer use this dealership for my service needs. My representative Rihanna, however was very pleasant and I appreciated her help. Sometimes when you work with the public, it doesn't hurt to be a little kind.
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October 2023 by Nikita Whitlock
As a single woman, I am very pleased with the service that I received from the team at Ford of West Memphis! I was constantly informed of the repairs being made to my vehicle, I was never blindsided by any cost or repair needs, and I did not feel as if I was being taken advantage of. John, what's extremely kind and patient and took very good care of me during the customer service portion of my visit! I have totally recommended this location to all of my friends and family.
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October 2023 by Quanitra Garrison
1st off, When i bought my 2017 Dodge Journey in March, Mrs. Connie Dail did a magnificent job in finding me exactly what I wanted and needed. I just had to bring my truck in for an oil change and tune-up and David Shaw took excellent care of me and my truck, pricewise and quality. I feel like i got a brand new truck all over again. THANKS Connie and David @ Ford of West Memphis!!!!!!!
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September 2023 by Heaven Kiara
The staff was very friendly especially Nikki Benton she is a huge sweetheart and she walked me through the whole process and was very patient and sweet she even came to pick up my family to bring us to the dealership
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September 2023 by Alivia Phillips
I absolutely loved my experience with getting my new car! Nikki was absolutely amazing and worked very hard to make sure i got into a new car (my last one was literally falling apart) she was very patient, very helpful, and explained everything to me seeing as this was my first time ever purchasing a car with my name on it. i couldn’t be more grateful for all the support and help that her and the staff at ford gave me during this big milestone for me!
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September 2023 by Yaqueshia Hall
Ms Nikki Bee was my sales rep and I can assure you I’ll ALWAYS go back to her anytime any day,she is the greatest and sweetest! Very hardworking! I can’t thank her enough for the blessing she’s been to me and my children!
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August 2023 by Jennifer Boren
Connie was the best salesperson for our family! From the moment I called to arrange a test drive to driving our new car off the lot, she made the process easy and seamless. Could not have asked for a better car-buying experience and we will definitely recommend friends and family purchase here in the future ?
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August 2023 by Eugene Gilleyen
Went with my auntie to get her a new vehicle and I must say the process went smoothly. Pretty Kenny took care of her. Good service. Good Energy. He'll also drop some knowledge on ya. Thanks Ford
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August 2023 by Katie Duckhorn
Connie was incredible!!! I had a complicated trade in and she worked with me to find the perfect vehicle for me and my little one. Highly recommend going to her for your next vehicle purchase.
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July 2023 by Amanda
I recently visited Ford of West Memphis and had a mixed experience. While John's exceptional service saved the day, the lady next to him rudeness left a negative impression. When I arrived at the dealership, the lady greeted me with a dismissive attitude and seemed uninterested in assisting me. Her lack of professionalism made the initial interaction unpleasant. However, the situation turned around when I had the opportunity to speak with John. He was extremely helpful, patient, and knowledgeable about the service. John went above and beyond to address my concerns, providing a positive and satisfactory experience.Although my encounter with the young lady was disappointing, John's exceptional service redeemed my overall experience at Ford of West Memphis. I appreciate his dedication and would highly recommend seeking him out for any future visits.
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July 2023 by Brittany Reynolds
John provided exceptional service during our stressful situation. His willingness to go above and beyond by providing his personal number, staying late(over 2 hours), and helping us secure a rental car is commendable. He didn’t take advantage of us being from out of town instead genuinely assisted us with a very reasonable fix. Based on my positive experience, I would highly recommend John for his outstanding customer service!
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July 2023 by Nathan Edwards
Best place to go to. If you need a sales person that will do her best to get you in a car and remember your wants and needs, Nikki Bee is the person to go to. She got me in a car when I had no hopes of getting a new one after my accident. Thank you so much!!
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July 2023 by Glenn Kelleher
John in service department is very knowledgeable and can get the job done in timely manner. He is very considerate of your and your vehicles needs .recommended highly very good experience. Y'all have a blessed day. Thank you.
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June 2023 by Veronica Thomas
Connie was great to work with. Super helpful with questions and referred me to Mark when she wasn’t available at the same time I was. We are loving our new Bronco.