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November 2023 by ryan brown
great selection high prices
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October 2023 by Tony Heykoop
Always very helpful and friendly every time we rent a trailer from them. Best UHaul experience we’ve ever had! I absolutely would recommend the Vilonia location!
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February 2023 by Annia Venable
I got a truck from here to help me move and it was dirty and I have pictures still but when I checked the no box in the app on the clean truck question it would not let me continue so I had to check the yes box to get the truck which was upsetting. Then there was a problem with the card processing and the lady assured me it was not on my end but she had to call the corporate number to process it and we were not in a private office type location but in a thrift store at the counter where people were everywhere around and she gave my card number, my exp. Date, and my cvv code right there out very loud. I was so upset and said something about the no privacy of my very private important information and she blew it off as if it was no big deal. Had I not needed the truck and had no time to change my plans I would have walked right out of there because they do not know the importance of the privacy act or privacy and confidentiality of a person's personal financial information at all. I am still upset about it. I paid when I finished over 1000.00 to U-Haul and their service wasn't worth 500 at best. I would not ever recommend this company again unless they get a better app and abide by the privacy laws and regulations. This was unacceptable service and caused more stress and time than it ever should have. Again it is not the dealers and owners as much as the app and well in this one case the customer service was irresponsible but the other two U-Haul dealers were great customer service because I had to deal with 3 in 3 different towns just to get two trucks and a car dolly which took way to much time and running (miles) and should have not been that way at all. UHaul needs to shape up, I have used them several times and this was the first time it was a complete nightmare. Returning the U-Hauls we're even worse via app.....
