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January 2024 by felicity quinn
I went to several locations after work to get my car washed from the snow and salt from the roads. I turned in to zips on state line and there was only one person working. His name is Brandon. I knew he was trying to close you shop for the day and there were two other vehicles that turned in as I did. He didn’t complain one time he gave the most upbeat, customer service And took his time with each customer. Thank you again Brandon for making me and others feel special at the car wash today. Keep up the great customer service!!
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January 2024 by Angela Gray
I had such a nice experience at the wash today. Brandon, was so much help. He was very respectful and polite. Go to Zips and see Brandon!
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January 2024 by Maria Sertuche
Brandon had a very welcoming smile and had great customer service he definitely deserves a raise in the near future! ? Will definitely be coming back!
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January 2024 by Shlonda Fields
Brandon at Zips is an angel he shows that he cares about the customers. The dryer was out of order and he took the time to hand dry my car and it was cold! Very awesome young man thank you Sir you made my day!!
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December 2023 by Bradley Whisenhunt
I was a member but I canceled because nobody to the time to actually wash your vehicle besides maybe 1 tire! Brandon welcomed me, washed the entire truck before sending it through the car wash. Then wished me a merry Christmas! If y’all had more employees like Brandon people would continue to me members. Instead we fell like cattle going through the slaughter house push them through as fast as you can!
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December 2023 by Zelos Abby
The car was was great and Brandon was super helpful and just a pleasure to work with.
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November 2023 by Crystal R. Tremble
I joined Zips by promotion. When the promotion ended, I felt like I was being charged too much because on several occasions, the equipment was not even fully functional. I tried canceling my membership but instead they talked me into keeping it by giving me the promotion rate back. There was never any talk about my rate going back up because I told them that I couldn’t afford it. After several months, they upgraded some equipment, raised my rate up and took it out of my account without my authorization. I have a budget set for bills every month and that raised fee caused me to overdraft. I called to demand a refund but I was told that I couldn’t get one because services had to be cancelled prior to the billing cycle. I just canceled my membership altogether.
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November 2023 by Edward McDougald
The location on Richmond Rd. Texarkana Texas always has something not working. I have the prepay account and rarely go due to poor equipment. I would seriously like to cancel my subscription.
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September 2023 by Dawn Gage
Love this car wash! But I do think the vacuums need a big upgrade. They do not suck well at all.
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September 2023 by Greg Wilson
None of the Vacuuming stations have not been working last time I was there on the 8/25/23 on state line in Texarkana Texas
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August 2023 by Jeanna Rogers
It seems there is always something not working each time I go. At least one brush does not work. One of the main brushes left marks on my new car and made the hood pop loose. I could tell it was rubbing too hard but nothing you can do when you are in the middle of the tunnel. I have a membership but I am finally getting around to cancelling after this last incident and with all vacuums also being down. The facility is not being kept up.
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August 2023 by Leslie Gage
We've been to this establishment several time and have always been pleased with the outcome. However, today was not a good experience. The young man at the precast station was more worried about being on his phone than taking care of customers. He was also putting vehicles through a little to close for comfort
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August 2023 by Makayla Rose
Alyssa was great she apologized for the vacuums not working and made sure to spray off the bugs from the front of my car.
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July 2023 by Kim Jackson
It seems like the one on State line is going down some of the washing thingies didn’t work and today I went through there and they didn’t even wash off my back window I think with all the car washes they’ve got in Texarkana they would stay up on things I hope it gets better!
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July 2023 by Latricia Webb
Tylesha was great at making sure my car was clean and nice. Will definitely be coming back again. 5 stars for her and this place!!!