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“I want to tell you thank you for your patience and understanding of your company process even doe you did everything.
I watched how this business process takes so long and witness how long you have prepared yourself on one account.
I witness how rude Verizon business customer service department was highly rude toward you during the conversation of the process as well at around 11:15am to 11:45 am and they hang up on you! .
This experience was very stressful and embarrassing to me as a business owner of more than one small business In Texarkana Arkansas and Texarkana Texas.
You have been very helpful and very respectful you are the best they have and to see how you was treated yesterday especially on your birthday.
I said she has went beyond her job duties to make sure I get my phone and service switch over.
It took over 8 1/2 hours after carefully seeing this I ask myself Verizon is supposed to Respect their customers or business clients especially their “Workers” , .
If they don’t make you a Director I don’t know what they doing.
My experience with you always been pleasant.
But, Verizon has lost me completely.
Thank you for your efforts Because your ability of handling stressful business department I will send my business clients your way .
Thank you
Again,
Ms.Williams”
“I called around to get a price quote on getting my daughters ipad fixed. I couldn't believe how reasonable they are. They are really great. I mean that from a customer service standpoint. They make you feel like family. From a quality standpoint. They are as advertised. True professionals. I will be using them again.”
“Tanner is our go to associate. Always so helpful and polite and fully explains every process to us in detail so that there are no surprises or unexpected fees at check out. We will never go to another location as long as Tanner (or someone like him) is around.”
“They did a great job with my phone. It was almost destroyed and they brought it back to life. I’m so grateful for the great customer service and how fast it was fixed. I definitely recommend them to anyone.”
“I didn’t catch his name I’m sorry but the guy was so helpful and patient! My iPhone couldn’t text androids so he and tech support helped me fix it same day ? only took a couple hours but it worked!!!”
“JT and Erick are the best AT&T Representatives, they help they explain what you are buying and don’t force any obligation on you . Definitely worth stopping in and seeing those two!!!!”
“The associates at this store are the best. I always have a great experience when I go to this location. Aaron has been a great help. He is very professional and the crew there always great you with a smile and are so eager to help. Great job guys!”
“I walked in upset and left happy with a free tablet and accessories.Love the new crew. A young gentlemen Gabriel I think was his name he helped me have a good experience. I will definitely be coming back to see him?”
“Kaylyn, was very helpful came in store greeted me with a smile she got right to the task what I asked her help, for she also even told me about the promotions I have available her customer service skills or 100 out of 100”
9AM - 7PM
3741 Mall Dr, Texarkana
Mobile Phones
“Picked up a new Home Internet modem, the staff there were really helpful. Was in and out pretty quick. Easy store to find with ample parking.Had to go back the next day because of bad SIM card, again staff was very helpful and polite, even though they were quite busy.”
“I KNOW A WOW CUSTOMER SERVICE REPRESENTATIVE. TATIANA WAS PLEASANT, PATIENT, AND SHE GREETED ME WHIL HELPING A CUSTOMER TO LET ME KNOW THAT SHE WOULD BE WITH ME SHORTLY. I DIDN'T FEEL INVISIBLE WHEN I ARRIVED. The team is only as good as the Coach. She would make a great DALE CARNEGIE CANDIDATE TO TRAIN IN CUSTOMER SERVICE. Word of mouth is the most productive Marketing Tool. Thanks Tatiana because I was about to kick CRICKET to the CURVE. SINCERELY, A SATISFIED SENIOR CITIZEN. TGBTGLORY AND AKTLORDFIRST ?”
“I went in with an issue with my phone and service. Hayley and Sarah are incredibly awesome for the last several years. I've always had excellent customer service here. My name is Joseph Lima call me anytime how do I send it send it for me?”
“They don't bug you. I go pay my bill every month and they help me and don't bother me at all. Nice staff and there's always plenty of people there to help. Maybe even overstaffed sometimes.”
“Very friendly and knowledgeable staff who didn't try to oversell anything I didn't want. Gave honest answers and were very personable, will definitely come back whenever I need anything else.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
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Mobile Phones
Mobile Phones
“I am over satisfied with this service. All of the young women took there time to make sure that I had all that I needed. I wish all service places had this kind of service. Thank u so much for the best service I have ever experienced.”