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March 2024 by Richard James
Amazing team
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February 2024 by Gene Ponsetto
Thank you Alonzo for the help
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February 2024 by Zoe Hinkle
Absolutely amazing customer service. The reps were very knowledgeable and helped us with everything. Omar went above and beyond to get us switched over, and made us feel very valued as customers.
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December 2023 by Bianca Acosta
Emma was very helpful great customer service ! Definitely like this location ?
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December 2023 by Wai Phang
Even though the staff turnover is high, most of them are friendly and helpful. This is my favorite location among all the locations in Springdale AR
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December 2023 by Trent Perreault
Emma from T-mobile at West Sunset was awesome! Super friendly and fast at attending me. So happy with my T-mobile Tuesdays Holiday Glass! Thank you Emma!
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December 2023 by Payton Henpel
I can not seem to understand the complicity of the whole cell service plan stuff, with that being said, This cell service provider is quite possibly the worst I have ever experienced I am a young man myself 18 years old so I would say I am quite up to date with tech of the sort. This specific location is ran by a bunch of incompetent teenagers that do not hold any values on customer service and are completely lost on how to do their job. It took me and my father a total of 3 weeks of constant calling and asking questions only to be left with absolutely nothing. We went into the store the other day for the 6th time spent 2 and a half hours transferring and setting up 2 new iPhone 15s wake up this morning to an “sorry can not add e sim call customer care”I am just truly at a loss of words. This location has truly so little knowledge on their own operating system. I have noticed 6 times I have went in there all of the young staff members will leave you with nothing and expect you to know exactly how this whole process works and have no desire to help.
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November 2023 by Jose Tenas
Very disappointed…. I came back in September and asked for a quote and they put some numbers down for me and they looked to good to be true, but hey obviously I was not expecting to be so such hassle! They promised I would get $200 back per line for coming from AT&T.. at the end of the check out I was supposed to just pay for the the devices taxes, few minutes later they told me I needed to pay a down payment but I was getting that money back. So far nothing for the lines and I haven’t seen the deposit I paid back in September. In fact on my October bill I was getting over charger and I called customer service and so how it was my fault according their rude customer service(not from the store) from the very beginning is has been a bad deal. They couldn’t print the return labels correctly and I had to push hard so I can turned all the phone before the 30 days. Will see if I get this resolved but within the first month I regret switch to T-mobile.I was supposed to get a call back on October the 30th with so results. I have not heard anything at all!
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October 2023 by Vance King
10-7-23.Stopped in and was greeted when entering door. Looking for a new phone upgrade. Two ladies were present as employees. Very professional dressed and friendly. Store was very clean and organized. I was extremely satisfied by the info was given. My purchase was very fun and enjoyable. I left with a smile and I will only shop at this store!! Thank you again and have a great day!
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October 2023 by Connor Paxton
Some of the best customer service I’ve ever experienced. Great staff, very friendly, helpful, and accommodating. Would 100% recommend visiting this T-Mobile location
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August 2023 by Mark Pavlak
Managed to pick the right time to go. Only had to wait a few minutes for assistance. Associate was knowledgeable, helpful, and friendly. I was in and out with issues taken care of in 15 minutes.
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July 2023 by Sandra Coll
If I could give it o stars I would everytime I go there to pay my bill I'm ignored.bad customer service they don't greet you or say will be with you in a minute needs training there.
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July 2023 by Ennovy Villarreal
My first time at this store and of course not my last now that I know your employee named Julian who took care of us phenomenally and quickly. He was so kind and helpful as well as being one of the best dressed employees I've ever had the pleasure of coming across.
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July 2023 by Ruben Garza
I highly recommend this place. We received excellent service from Julian.
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May 2023 by Claudia Watters
Ivan was very helpful and so nice! He got me setup with my home wifi in less than 15 minutes!! Shortest time I have ever been in and out of a T-Mobile store! Will definitely be coming back to this location when I need to renew my phone plan.
