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October 2024 by Leng Muas
I dealt with ReBecca through email at Explore Scientific about my Alpen Shasta Ridge 10x42 Binocular. My original was an older model that a part fell off and I inquired about a replacement part. This company was awesome and so was ReBecca's communication as they replaced my binoculars at no extra cost to me. I highly recommend Alpen Binoculars and it is worth the money. Quality product
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October 2024 by J.t. Bowers
I am so grateful of all the folks at Explore Scientific. Their customer service exceeds all expectations, in person and in correspondence, and they've helped me with any questions i may have, growing my skill and knowledge in the wonderful hobby of astronomy. Thank you!!!!
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September 2024 by Tedd Phillips
Don’t buy anything like new orr says it’s in good shape! It’ll likely be missing parts or have the wrong parts, with it. And you will have to pay to get the original parts, and by then you coulda bought a new telescope cheaper! No good.. And not a good place to do business with. Most of all right along to purchase from! Below do parts look like this scope would be worth $499.99 or right along in most shape liars!
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October 2023 by John Vollmar II
I’m so happy I went to Explore Scientific! The staff Scott, Kent, Doc, Wade and everyone who helped me with my telescopes!!! They were more than helpful and went above and beyond the call of duty!!! I highly recommend you stop by and check out all the amazing products and accessories they have in stock, also they have so much knowledge about astronomy that it blew my mind!! All I can say is WOW!!!!
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September 2023 by Steven R
Great customer service, which is unusual these days. My telescope came with an over torqued and broken screw in the dovetail, I contacted the company through their website and Shannon got back to me right away. She guided me through the process, sent out a new piece and now I am all set. Thank you Explore Scientific and thank you Shannon!!
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August 2023 by Gavin M
Excellent Customer Service from Wade. I had an issue with adhesive on a solar filter. He went above-and-beyond and took care of the problem.
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July 2023 by Jim W
Company's CS dept, specifically Wade, addressed my concerns, coordinated shipping camera to him and his people corrected a minor issue.Back to looking at last night's deer pics and drinking morning coffee.Thanks Explorer Scientific!
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June 2023 by Kevin C
Great service, great products. but let me tell you about Wade at ES! I ordered from one of their vendors a nice add-on to my scope but being a ******* ordered one with a wrong component. Called ES, connected to Wade and he worked with me to exchange the wrong part with the correct one... Not only did ES take care of a customer of one of their vendors and support their products, they made sure I was going to be able to attached the part properly.Wade, Tyler and rest of team at ES are great group to work with..
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May 2023 by Addison
I bought a 10 inch dob from them online and I love it! But drove up to the store from Tulsa to find it closed during business hours. Sent an email to voice my disappointment and didn't hear anything back. Be sure to call before you drive any distance to visit them.
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March 2023 by Martin Golembiovsky
Supermarket ScientificI have purchased eyepieces and an Exos2 mount from them. The eyepieces and coma corrector are very good, however, the mount is rubbish, their software is rubbish and their customer service doesn't have any clue about astronomy whatsoever.And what is even worse, they delete all negative reviews from their website! They should be taken to the court for abuse of the customer trust.
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February 2023 by Charles D
I needed some parts for my tripod, and Wade took very good care of me. I am extremely satisfied with Explore Scientific and its customer service.
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February 2023 by Charles D
I needed some parts for my tripod, and Wade took very good care of me. I am extremely satisfied with Explore Scientific and its customer service.
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December 2022 by Joseph F
CORRECTION OF REVIEW LEFT ON 2/16/22 - the one star was given as a mistake. Wade deserves five stars. The original review has been reposted below: We can't say enough good things about Wade who answered our many questions regarding a telescope received as a gift. He went above and beyond the call of duty advising us and emailing us a darker, more legible diagram of its components. It is rare these days for two elderly people to receive such attention and kind, patient assistance. Thank you Wade from Rosa & Joe
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December 2022 by Joseph F
CORRECTION OF REVIEW LEFT ON 2/16/22 - the one star was given as a mistake. Wade deserves five stars. The original review has been reposted below:We can't say enough good things about Wade who answered our many questions regarding a telescope received as a gift. He went above and beyond the call of duty advising us and emailing us a darker, more legible diagram of its components. It is rare these days for two elderly people to receive such attention and kind, patient assistance. Thank you Wade from Rosa & Joe
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November 2022 by Delos J
Outstanding customer service, very good products. I purchased one of thier dobs and have found them very helpful. They graciously replaced parts that I lost, and seemed to be sincerely interested in making my experience a good one. I also have their 32mm 62 degree eyepiece for use with a couple of f8 refractors, and it provides very good views.
