-
October 2024 by Sherry Craig
Great customer service. Everyone had a great attitude. My car looks great. They worked with my insurance and car rental. Great experience over all.
-
October 2024 by Luis Santillano
Very efficient. Repairs were finished before the estimated date of completion. Communication from staff was great. Repairs came out perfect.
-
October 2024 by Sandy Stout
Great place to take your vehicle. They are friendly, efficient, and get the job done fast.
-
October 2024 by Chris N
Ethan is the man, his work is excellent, and his customer service is outstanding!!
-
September 2024 by Uly (9thgen)
Great staff! Audrey made sure to explain it all very well
-
September 2024 by Elizabeth Castellanos
Audrey made my difficult situation into an easy one! She was very knowledgeable with all the questions I had, and gave me frequent updates on my vehicle.
-
September 2024 by jenjenxo_
Amazing service! I spoke with Audrey throughout the entire process. She was very kind, friendly and detailed every time!
-
September 2024 by Garrett Kitterman
amazing work and communication
-
August 2024 by Emily McCoy
Fine work and friendly, helpful staff.
-
August 2024 by Karyn V.A.B.
The service here was fantastic. They washed and detailed my vehicle inside and out they went above and beyond of the work that needed to have been done to my truck. They even did something to my wheels that made my tires look brand new. I thank them so much for everything they did. They did a wonderful fantastic job Thankyou to the receptionist ,mechanics, detailers, & Tracy. :)
-
August 2024 by Sean Farrell
I had this experience with Bob Maloney in Springdale and Siloam Springs several months ago, I've become more angry about it over time as I pass by their shop in Springdale often. My 2023 Toyota Tundra was involved in a parking lot hit and run and the passenger rear bumper was damaged. The initial repair was estimated to take about 7-10 days. Due to a series of missteps, lack of communication between employees, locations, the parts department of Bob Maloney it took them 37 days to repair my vehicle. I was contacted by the Springdale Manager after drop off who suggested they take my Truck to their Siloam Springs location so they could start the work immediately as some of the jobs in their shop were taking longer. I appreciated the honesty and approved the move. This is when the wheels fell off the wagon. My Toyota app alerts me when the doors are opened and closed and I need not receive an alert the vehicle was moved until the next day and then sat in Siloam for an additional two days. So much for getting to work on the truck faster. This should of been a red flag but I gave them the benefit of the doubt. What happened next was a series of missteps, lack of communication between employees, locations, the parts department of Bob Maloney, it took them 37 days to repair my vehicle. This is one of several you should never do business with this company.
Here are some frustrating details which support my decision.
The most common report I received from the Siloam Office was they waiting for parts that were on backorder. After putting pressure on the District Manager he told me it was a miscommunication between their Siloam Springs shop and their central parts department which services all of their locations. I had to challenge their endless excuses and push him into being truthful by doing the research on the availability of the part they were waiting on myself. It turned out it was available for me to buy from a Parts Warehouse that day and could be shipped overnight. Why should a customer have to do that. I will say, when confronted, the District Manager was honest, the Siloam Springs branch was a recent acquisition and they were working out issues. I would have appreciated that information sooner than later. The District Manager was nice but not very ethical. Here's why. They also damaged my car, a two inch scratch between the driver's side door and passenger door. He and the Shop Manager reviewed the pre-work photos and took ownership for the damage and agreed to repair it. The problem is he told me he would only honor fixing it for a limited time. I was offended by his offer. You damage my care and tell me the repair is time limited? You guarantee your finished work for a year but when you damage a car in your shop, it's time limited? Sir, you're a Hypocrite, that's bad business. You put your company before the customer. Here is another great reason to not do business with Bob Maloney Collison.
Here are some smaller annoying things
Due to the long wait for the repair, the damage, Manger agreed to waive my copay, $200, which they did not honor. He looked right at the Office Manager and told her. The office manager was listening to the whole thing and still asked me to pay. I was so upset about the damage on my car, I just handed her my card and she charged me. Was she not listening? It was only me, her and the Springdale Manager in the entire office.
The Siloam Springs guys parked my truck in a huge puddle of water and I had to walk through 2 inches of water to get in my truck. My passenger side floor mat was creased, and no longer molded to the floor. My guess it was thrown to the side during my Trucks 37 day stay, creating the crease which would make the mat corner flop across the brake pedal when I took my foot off of it. It cost me $125 to replace the mats.
By the way the fender was well repaired but not worth the pain and suffering. I wonder if there is a Bob Maloney? If so, I hope
-
August 2024 by Jon Walters
Tornado damage. Bob and his crack team of highly trained Maloneys fixed me right up! It took a few months, but it was a big job. Well worth the wait.
Top 3 things I loved from the experience:
1. Bob was super nice. (I'm not sure if it was really Bob because it was a lady.) The Maloneys were even nicer.
2. They kept me up to date on the status of my repair and totally went above and beyond the make sure that I was happy.
3. The car now looks like it was recently birthed from the car factory. (I don't know how they make cars.)
Top 3 things I did not love from the experience:
1. It's in Springdale. Nothing inherently wrong with that, but every time anyone has ever hit me, it's been in Springdale. (I guess that's why they have a great collision shop there!)
2: The Bob sign isn't obvious enough and I passed the place like 9 times.
3: It was really hot when I picked it up. It's not Bob's fault. That's just the world we live in.
Overall, 10/10 -would get tornado damage again.
-
August 2024 by Anthony Hafner
With the exception of one interaction, the staff here are helpful, kind, and up-front about time frames.
That one negative interaction took a 5 ? review to 4.
-
June 2024 by John Hampton
After a former boss hit my front bumper and driver side door in the parking lot of my job, this is where his insurance company set me for a repair. Staff was professional and the bumper repair was clean. However my door handle was messed after the repair and would not lock properly. After taking it back The door handle was locking but the handle was extremely loose and flimsy.
When I asked why it wasn't fixed properly, they said that it was not part of their initial assessment so they weren't obligated to fix it despite The handle and locking mechanism being in worse shape than whenever I initially brought it in. I didn't really argue with this because it was all done through insurance claims and I do not have the money to afford extra repairs.
A portion of my handle is so loose that it has fallen off, and after fixing The mistakes they made the first time anytime I roll up my window it scratches in the inside. My driver side window is now covered in scratches. I decided not to take my car back because I feel like more problems would occur after taking my car there for a third time to fix their mistakes, and I did not have the money at the time to afford another car rental.
Again, staff was nice and the majority of the job was good, but be mindful if you go and really check your car before and after.
-
May 2024 by Tony Keck
Great job!
