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February 2024 by Tommy J.
I would give this store a minus 10 if it were possible. I moved to Sherwood in 2015 and I have been going to this store on a near daily basis since then. On 97% of these visits were not only to buy groceries but also to purchase my beer. Never had a problem until this last Saturday, Feb 3, 2024. I went in, got the groceries that I needed and my beer for the weekend. I go to the self checkout and after ringing up everything, the clerk walked over and instead of okaying my purchase she proceeded to tell that I HAD o show her my drivers liscense. I pointed to the sign that is on EVERY register which states, "IF YOU APPEAR TO BE UNDER THE AGE OF 40, WE ID." I pointed to the sign and asked her if I looked like I was 40 or under (I'm 73). She said it didn't matter, that I had to show her my ID. I refused and asked for a supervisor. Two came over. They both reiterated what the clerk had said. Once more I pointed to the sign and asked if I 'APPEARED" to be under the age of 40. They stated that it made no difference, that I had to show my ID. I asked if they were refusing to sell me the beer and they said three different times that if I didn't show them my ID that I couldn't buy the beer. I almost where to stick the beer and all the rest of the items but I didn't. I was humiliated and embarrassed by their cavalier attitude and the way that I was being talked down to as though I was a child. I walked out and said I'd never be back. I strongly urge EVERYONE over the age of 50 who has ANY dignity or pride to avoid and boycott this store!!!!
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November 2022 by Lovita G.
Decided to schedule an order for pickup since I purchased the Walmart+. The order only contained about 4 items. The time slot was 6-7 pm. Checked in at 6pm and order was still not out at 6:45. Finally got someone on the phone that disputed my check in time and said the order would be out "soon". I hate I purchased the Walmart + and will try to get a refund. Worst service still.
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June 2022 by Princess T.
The Customer Service department does not answer the phones, actually it's hard trying to get through to any of the departments in the store
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April 2022 by Liena Morgan E.
"Elsa" in the women's dressing room was useless and had the worst attitude. I work in the service industry, and know how to treat people. I asked her to help me find a pair of period underwear for women and she was dismissive and so rude. It's embarrassing enough to ask for help finding menstrual supplies. I have poor eyesight and the store is always disheveled so it's hard to find anything. I had checked the isle the Walmart App told me it was on, and told her so... she told me "well, if you looked that's all we have." I ended up having another CUSTOMER help me find the item that they indeed had in stock. Leave it to Walmart to hire people who don't give a crap. Also, I have her on video not being helpful at all and leaving me when I kept asking her for help. She just wanted to get paid for doing nothing.
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February 2022 by Sally P.
Waited over an hour for a pickup after checking in. Service is extremely slow, workers very unorganized in the online shopping area.
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October 2021 by Jerry I.
I made a Covid Booster appt and showed up 15 minutes early. The paperwork was processed quickly and I observed one person get a shot while we were doing that.I was told to wait. There was no one getting shots at all. At 20 minutes past my appt time, I flagged the pharmacy staff and was waved at and heard "i know, i know". 10 minutes later I was given a shot. The entire time, there were no other customers except for a woman that walked in for a flu shot and asked how long it would take. She was told 30 minutes. She said no thank you.The pharmacist walked out and apologized for the wait and said a lot of people were getting shots!!! There were not!!! Then he asked me to initial a touch screen and before I was finished, jerked it away. Something going on with that guy. I did observe him handle a belligerent customer professionally earlier and he seemed to do fine. Very odd. I was as courteous as possible this entire time.I can understand they might have staffing problems or whatever, but this was ridiculous as it unfolded. Why make an appt when you show up on time and have to wait 30 minutes when no one else is there getting shots? i'll get my booster elsewhere next time, as will my neighbor (word of mouth) BTW: when I first showed up, I was surprised there was no one getting shots. Not now.
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July 2021 by Naymon M.
Went in at 10:50pm to buy bluetooth headphones, asked 2 different associates for someone to bring a key to open the case so I could get the item I wanted, and was told that noone had a key, electronics closed at 10, and they were locked up til 7am. I asked for a manager, and was denied the ability to talk to one, Dan (name tags said coach), told me he was a manager, and Fredrick (team leader), both refused to find a key to unlock the display. Upon me asking for a manager, I was told to leave the store or cops would be called. I was refused the ability to purchase the item I went to buy, and refused the ability to speak to a manager to solve the problem. Worst experience ever at that Walmart.
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March 2021 by Kathryne T.
I called Grocery pickup regarding an issue I calledMon the 8th at 2:27 pm and the young man answered the phone rudely. I politely said pardon me. He mocked and exaggerated the greets WAALLLL MAAARRTTT I interrupted him and stopped him and asked for a manager. I was in shocked and hurt, I told the manager and told him what just happened. DISABILITY MADE FUN OF! I told him.He was nice. And I asked him re grocery Walmart order. I hung up . Then I thought about it called back at 2:33 and then a different young man answered and I said 'I need to please speak with a supervisor' the man paused for a second and snickers 'Say that again" and hung up on me. I was hurt and devastated I called back at store main number and spoke w/ manager. Asked for my name not my number. So I will never get a formal apology. He destroyed my disability act rights
