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September 2023 by Kathy Martin
The lady that took care of me was amazing.
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September 2023 by Dennis C
The sales staff was very attentive to my needs. She asked me various questions of the events going on in my life. Also suggested various types of jewelry. I'm very pleased thank you.
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August 2023 by Kyle Thompson
They were really nice and helpful in finding me the right ring!!
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May 2023 by LaLa S
Had a bad experience here, took my engagement ring here to be dipped because was getting a new wedding band and wanted my white gold to match the band, well... they dipped it and whatever they use it caused me to have a reaction to my ring, I went in one day and told them about it and they just said what they use it approved by whatever.. anyways I have took my business elsewhere and would not recommend this location. Cant wear my 6000 dollar ring, Im heart broken.
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August 2022 by Nichole Young
The ladies who work here are wonderful! they know their jewelry and we're very helpful in getting my engagement ring resized.
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August 2022 by Toni Pierson
I love the girls in this store, so helpful
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August 2022 by Nikki
super friendly people that wantvto help you!
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August 2022 by Michael Wiggins
Too notch
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August 2022 by James Brewer
They show me nothing but ?
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May 2022 by Toni Knutson
I love the girls in this store, so helpful
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May 2022 by Sommer Grant
super friendly people that wantvto help you!
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April 2022 by TM6624
Really disappointed in the craftsmanship of the rings. Staff super friendly but unfortunately misleading as they didn’t even check if the ring had gemstones missing or the quality of the gemstones. Had to return the ring due to one of the gemstones missing and wasted 3 hours at the store. Never go here if you’re serious about buying you S/O a ring or accessory.
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March 2022 by Paul Neal
Friendly staff..easy to buy quality jewelry at our store in Russellville..The wife has her wedding rings cleaned twice a year to keep the lifetime warranty up to date. Will always buy her jewelry at Zales.
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February 2022 by Kera Dukic
Sonya (might be spelled incorrectly), the store manager, is absolutely wonderful. Long story short my fiance and I waited until the last minute to order his ring and there was a chance it wasn't going be there in time. She did literally everything she could to help as well as call me every day with an update on shipping. I would still be leaving this review had the ring not been to the store in time for our wedding because Sonya was just so great and had done everything she could. We considered buying elsewhere just to make sure we had a ring for the ceremony but I am SO glad we didn't - you just can't pass up such great and genuine customer service! My ring is also from Zales and we will most definitely be back. Thank you!
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September 2021 by tyler vantine
Typically have great experiences here, but the recent years, the vibe from Zales is to scam customers with overpriced warranties, and I was being sold a warranty that the employee didnt know anything about and couldnt answer simple questions. Will not be using zales again and will shop local shops from now on.
