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July 2023 by Morgan
Where to even begin?I have been a regular service customer for going on a year at Phil Wright for my 4Runner. I have been trying to give grace, but after several poor experiences this is the result.My first bad experience with them was being charged around $60 to tighten a bolt. I took my vehicle for an oil change and asked if they could look at my back windshield wiper not working and see if it was covered under a potential warranty claim. They never called to authorize repairs that were not covered under warranty and the only thing causing the malfunction was a bolt that needed tightening. I could have easily tightened it for free, but was charged $60 for them to tighten it back up. I let that one slide because mistakes happen.Then fast forward to my next oil change. I book for an oil change and tire rotation. I didn’t receive the tire rotation and I had a coupon for a free rotation and they originally didn’t want to honor it because it didn’t occur on the same day since they didn’t book enough time, even though it was requested. They made this one right, but it was a huge inconvenience to get my vehicle to the dealership twice.And lastly, I book for JUST an oil change. They were gracious enough to fit me in their schedule which I am very thankful for. But they rotated my tires and charged my fiancé $73 for an oil change and non requested service. I had recently had my tires rotated due to needing a patch on a tire and did not need this service, but again instead of calling to confirm services, they just do the service and charge you.Not to mention at some point in the past year, they managed to forget to put my valve stem caps back on my tires so those are missing as well and will be yet another cost I have incurred from them that is unnecessary.I will be traveling for oil changes from now on to another dealership. If you use them, make sure to discuss pricing and be very thorough with what services you do want.
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May 2023 by Kevin Yerina
I was a regular customer until today went in for oil change 1 hour and 20 minutes later and 75 dollars for an oil change wow prices went up. Not going to visit here again or even purchase a vehicle had an excuse for very thing not sure why because it was an oil change and a car inspection aren't inspections the same regardless of the vehicle
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January 2023 by Randy H.
The worst customer service company could give you this is this what this company does they refuse to help you like they say then they try to intimidate you when you ask for help with the required to give you your bunch of tyrants over here that need need to get out of this business no quality customer service at all Dan filler a bunch of clowns that all they want is money they don't care about your service once you sell your car too bad for you if you need it fixed don't find nothing from this company
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August 2022 by Nancy U.
Toyota service department isn't that great. Rotated my tires and didn't reset the tire monitors. Shows the opposite tire being low. Sucks when you air the wrong tire up because it tells you that tire is low.
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June 2022 by Anthony Hicks
I'll walk before I ever take anything back here.My first visit consisted of them finding a leak in my ac system. I got the vehicle back and my foam engine cover had chunks missing out of it. I know it wasn't like that before I went because I just changed my oil 2 days prior and it was fine. I replaced my ac condenser and brought it back to have the system charged. Lo and behold they overcharged my system and blew the plastic clip apart (that is designed to fail to prevent damage to other ac components if overcharged) They denied everything that has happened and still charged me for their own mal-practice. They came back with a quote for a new plastic clip and to, quite literally, push the pipe back into the hole for $615 dollars. Idk if they have a 10 year old mechanic in the back but I'll never go back there and Ide suggest nobody else go there either. I went originally because I thought, quality brand, quality service. I know that is no longer true...
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February 2022 by Dereck Fowler
Ous salesman Rosendo Diaz did an amazing job and has helped us even with our other vehicle we bought. 10 out of 10 would definitely ask for him next time we buy a new ride
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December 2021 by Beverly Bierwerth
This has been the best dealership I've worked with. They are not pushy like others. I bought a 2022 Highlander today. My salesman Rosendo is very helpful and really pleases you without feeling pushed. Eric the general manager is also helpful. I'm very pleased. I highly recommend buying a car here. They also kept me informed when my car was coming in.
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December 2021 by Trey Wiley
From my salesman Mr. Diaz to the parts team I had nothing but an awesome buying experience from these guys and gals highly recommend coming to them for your next vehicle purchase!
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July 2021 by Dave Miller
Wow! What a great experience. I live out of state and found a Toyota Tacoma at Phil Wright Toyota in Little Rock, Arkansas. I live in Idaho. I decided to go for it and I am so glad I did. My purchase started with Eric the General Manager. He was incredible to work with and from the beginning he made me feel like he was there to make sure the experience and purchase were excellent. While purchasing the truck I worked with Brooklyn. She was always quick to answer my calls and reply to my texts. I arranged to fly in and since I had 30 hours of driving to get home I wanted everything ready. I arrived at the dealership on Saturday morning and my truck was sitting up front ready for me to begin my drive. Yeng greeted me as I arrived with the keys in her hand and asked me if I wanted to take it for a drive. I let her know that I had 30 hours of driving to do so I was ok to skip the test drive. She replied by letting me know that all of my paperwork was ready and that I was next in line to see the finance department. Patrick was my finance manager and he was a pleasure to work with. Overall the experience was incredible. I would highly recommend this dealer. Everyone I dealt with was warm, friendly and very service oriented. After I arrived home, I got a text from Eric asking me how my journey went. Great customer service is not a thing of the past with this dealer. Awesome experience!
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June 2021 by Kaden Ralston
A great place to buy a Toyota, I live about 2 hours away and they have delivered my last 5 vehicles. Easiest paperwork I have ever filled out, paperwork is all ready to go when the car is delivered and it takes about two seconds to fill out. Highly recommend buying from them. The manager Eric is great and always takes care of anything I need.
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September 2020 by Tom D.
The Stadc@ Wright Toyota are down to Earth. Nice, friendly, professional no runar. There's no pressure to buy. They are upfront on pricing, the price quoted is what you pay Finance doesn't add any charges, they present extended warranty but no pressure to buy. If you decline, that's it, no pressure to buy. They search for the best interest rate. Unlike other Dealers they don't pressure you to buy anything. Good trade in value too. They will get you the vehicle you want if it's not in stock.Service department is top notch, they have good Techs, they know Toyota's. Nice customer service Lounge, sales rep will visit with you and no presto buy. You will see the same Staff, they will remember you. You are not just a number, you're a customer. We want buy anywhere else. I trust them if my wife takes her Camry for serviceTom Dashiell
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August 2020 by Billy Hines
Eric and Adair went above and beyond the call of duty for me . They always go the extra mile to earn your business 5 stars. If your in the market for a Toyota.phil Wright Toyota is absolutely the best place you buy a Toyota.i send all my friends their .
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July 2020 by Tom Davis
If you were to ask me if I would buy a vehicle from Phil Wright Toyota again, my answer would be YES! This is the best compliment I can give. Every person I met was helpful, courteous, and professional. Buying?...Want a sales rep who is honest and forthcoming? I highly recommend you see John David Jones! (BTW: Love my 2020 Toyota Tacoma TRD Pro!)
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April 2020 by Tom Dashiell
Wright Toyota knows Customer Service! They treat you like you want be treated. The whole Staff is friendly,nice courteous. I trust them if my wife needs to go there by herself for any reason. There's no pressure buy,they tell you what have in inventorye, if they don't have it, they will get what you want at no extra charge! Others will charge you. They don't put any extras on the vehicle that you don't want. Honest, down home business.
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March 2020 by Krista Houston
We just purchased a car from Phil Wright Toyota and couldn’t ask for better service. Our car was ready and they went above and beyond to make sure we were all set up and taken care of. I would recommend them for anyone wanting a great experience purchasing a new or used vehicle.