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November 2023 by Kaylee DeCosta
10/10 for Aaron Fregoso. He worked with me and my budget to get me into the RAV4 I've always wanted. I've never experienced better customer service. As part of the sale, I had asked for crossbars to be installed on the roof racks. When he realized at the last minute that they didn't the right ones in stock, he took the ones off of his personal vehicle and put them on the one I was purchasing. It's incredibly rare these days to see this kind of customer service and dedication. Cannot thank him enough.
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October 2023 by Roger Craig Awbrey
John was really good. Answered our text and emails. Had a good sense of humor. Thanks to him we got the truck we wanted.
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October 2023 by BetsWar
Traded in an older Subaru for a newer used Toyota from here. Paid cash, but title PWA gave me mistakenly said I had lien. Now I just have to hope they get corrected title to me before my 60 days expire! Will update my experience and rating as this (hopefully) progresses.
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October 2023 by James Radtke
Dewayne is a great service adviser. He was attentive, responsive, and explained things well. Great dealership experience.
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September 2023 by richard nickols
Fantastic service!Car repairs are never fun, but Sales Manger Adam set me up with Craig and Ashlyn in the service department, and the entire experience was professional, courteous and informative.I definitely recommend Phil Wright for any service and repair.
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September 2023 by graishe
Was completed in a timely manner. Noticed that a cover was missing in the bed of my truck when I got home. The service sticker was fill out incorrectly and Def was splattered all down the side of the truck bed.
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September 2023 by Angie Whiting
Excellent Customer Service!Ashlyn in the Service Dept has been wonderful to work with. She took care of all of my needs and was great about contacting me when she said she would.Brian Cox in the Parts Dept is also a great asset to the company. Very knowledgeable and helpful.And Salesman - Russell Wade- is an excellent sales person to work with. He isn't high pressure sales at all, and was a very honest car salesman. Something you don't find very often - but greatly appreciated. Ask for Russell Wade when looking for your next vehicle purchase. He's at the Pre-Owned Phil Wright car building. You won't be sorry!!
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August 2023 by Alicia McNutt
I saved a little money and got in and out a lot fast by scheduling my appointment online. Everyone is always friendly and helpful. I never use anyone else. Thanks
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August 2023 by Emma Covey
Went to get my transmission fixed, picked it up straight from the lot and my door broke my brand new fender. I've never had a problem like this with the door before, and when I asked the mechanic about it, he told me it had been broken before he worked on it and the body shop that fixed my truck was to blame, and now I've got a broken fender after paying for the repairs.
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July 2023 by Diane Willcutt
My husband and I had an awesome experience with Phil Wright Autoplex. Our salesman, Terry Reeves was knowledgeable and very helpful with the purchase of our new Terrain. We are very excited and thankful for him. Thanks to all at Phil Wright Auto.
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July 2023 by kayne hardin
I can’t speak highly enough about my experience here! My mom and I visited to look at a specific vehicle after having a bad experience at another dealership and even my mom said that she had never witnessed customer service at a dealership like this. We were blown away! Incredible customer service. Thank you so much for getting me in the Jeep of my dreams!
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June 2023 by Joel Jackson
Adam Stoffle went beyond the call of duty to find me the exact truck that I needed. When the first truck I bought didn't have all of the features that I needed, Adam searched his resources and found me the truck that was perfect for me. Blake Bustard was extremely helpful in making sure that all went according to plan. Blake showed me how to set up all the features of the truck and explained the operational features very well. All the people at Phil Wright Autoplex were very friendly and helpful. I can recommend this dealership without hesitancy.
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May 2023 by Debbie Griffin
Originally spoke with the Chauntisy Ayers. She was very helpful in providing initial information. When we were ready to visit John David confirmed that the car was still available. I informed him we would be traveling close to 2 1/2 hours to the dealership. When we arrived I was relieved to see the vehicle was still on the lot. He greeted us when we stepped out of our current vehicle and told us a little about the vehicle. He handed us the keys and let us drive it. He gave us space and time to discuss privately. Which is a huge selling point for me. The negotiations was seamless and stress free. Very pleasant buying experience.I have already told others about the dealership and salesman. We will definitely come back if we need another vehicle.
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March 2023 by Daniel
Complete trash customer service, do better!Edit: so they claim their “team” has concluded this is spam. What team? I was never contacted by anyone from your dealership about this review. You just proved once again that you are all liars and continue to be dishonest. Shame on you for treating people this way. It’s a good thing people have access to information about how you conduct business so that we can choose another dealership. Again, do better!
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March 2023 by Mary C.
Saw YouTube video and this owner need to have his business license revoked by the state!youtu.be/eXQLuHYvF0k
