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March 2024 by Ron Singleton
Did a good job for a TLE.
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March 2024 by stacey Lynn
Sold us a warranty for our tires then the tires wore different than normal and they say too much air in the tire.
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March 2024 by Amanda Chicas
I called about some tires and the man that answered the phone was extremely helpful and answered my questions ! Thank you !!!!
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December 2023 by Ben Whitten
Not happy with how they handled my situation. I brought a tire from them back in January. I it was supposed to last me 65,000 but it only lasted me 6,486. The tire started to delaminate, and so I took it to 5260. I told them the situation and they didn’t even look at it and told me there’s nothing that they can do about it. So then I took it over to store 1 and told them what the situation was and they looked at it and they told me they were going to cover 50% of the tire. I went into the store to shop and when I came back they said actually the tire is a grade 4 and that they would only cover a little bit of the price of the tire. Then when I tried to get my old tire back so I could get a full refund from Goodyear they said no it’s our property now when their policy states, “We will, at your request, return your old parts to you or hold them for your inspection.“ Overall I’m not happy how both stores handled this situation.
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December 2023 by Amber England
I like getting my car serviced here. The staff is always so friendly and helpful. I've never had any issues with my oil changes or simple maintenance.
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December 2023 by Aletha Lingo
Best service in NWA! I do recommend getting in early if you don't have an appointment. Comfortable waiting room
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October 2023 by Burt Wilkinson
I moved from Siloam where I was always pleased with the Walmart auto service but since moving to Rogers, both the Pleasant Grove and Walnut locations have been terrible experiences. I went by several days ago to get an oil change and asked how long it would be and was told 2 hours to get it in even though the bays were totally empty, so I went today exactly at 7:00. I asked how long and the attendant said I was first in line so it shouldn’t be that long. I went shopping for 1/2 hour and checked back and the car still wasn’t in the bay. I asked if it was done and he said he didn’t know where his guy was and I’d have to wait for and attendant that was filling a tire to do it after. No apologies after almost an hour and a half. Also, the chairs in the waiting area are falling apart.Never going back
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October 2023 by Rose Mari
Never any time to service my car except when they open 7:30 a.m. 4 hours to patch a tire? Some of us have to be at work. I've been calling for 3 weeks no one ever answers the phone. There is never anyone Manning the desk and all the manager guys are just standing around talking in the bay. It's that way at pleasant grove and walnut. I know I paid for the lifetime tire service but I'm going to take my car to advantage auto in Rogers and just pay for a new one.
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October 2023 by Joseph Heckel
A+ best in NWA. Avoid Bentonville auto dept at all costs....this is the spot for good service, accurate estimated completion and overall attention to detail.
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August 2023 by Benjamin E.
Do you enjoy wasting hours or even days of your precious time? Do you love getting the runaround by clueless people who hate their job more than they hate themselves? Do you relish the anxiety and uncertainty of not knowing if/when you will get your tires installed that you have already bought and paid for? Then this Walmart tire center is the place for you! I bought four tires on the 22nd of August, and set up an appointment to get them installed on the 26th. I went in on the 26th and they told me my tires weren't available and that I would have to just wait. Here it is the 29th, and my app says the tires are now ready to be installed. Of course my appointment still says the 26th and there's no way to reschedule. I went in and some guy said there are 4 cars in front of me waiting for tires, but Tonya should be able to make me an appointment. I went over and talked to Tonya who said no, it's first come first served only. I still don't have my tires installed, and I doubt it will be today, I just don't have time to sit around here any longer. Worst customer service and tire buying experience ever. Please avoid.
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August 2023 by Brandi TinyBurwell
Got a full set of tires. The price was decent but it took nearly 3 hours. It seemed like several of the employees were just walking around or just watching the 2 doing oil changes and the 1 guy doing tires. 5 or 6 guys standing around the vehicles or the computers. That was quite disappointing
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August 2023 by Harvey Burwell
Didn't have a full set of the tires I wanted , so got some others and took about 3 hours before they were done. They was friendly though
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July 2023 by Jason Hudson
Do not go to Walmart to get your tire repaired. I went here with a screw in my tire and they said it’s their policy that they can’t patch tires. They didn’t tell me this until checking me in and leaving me in the lobby for a while, They wanted to sell me on four new tires because they said I didn’t have any tread left, which was completely untrue. They even went so far to say my tires are bald when they clearly aren’t.
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May 2023 by Lesley Ramirez
There is no reason as to why they should be standing there for 30 minutes talking. My car was left there for a while and no one was working on it. No cars in the lot either…
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February 2023 by Joseph Enkoff
I was able to purchase two new tires and have them installed all within 10 minutes of pulling into the Auto Center before they closed and guess what? None of the employees who assisted me at the register or the men who completed the hands on labor ever complained once or had a sour attitude about having another vehicle to work on 10 minutes before closing.