-
April 2020 by Victoria Wilson
Carlos Rosas/2004B S Promenade Blvd Ste 1, Rogers, AR 72758 just helped me to get some phone chargers to a friend at Mercy Hospital NW. My friend has been in the hospital since Monday 4/27. She went in for an appointment and was not expecting that she would be there for the week and has no family there to help her. I live in NY and called the Sprint store with no idea of the type of charger she needed or if it was even possible to have one delivered. Carlos let me know there were 3 different types of chargers and offered to donate them. I know the iPhone chargers are expensive so I told him I would give him my debit. He explained that he can't take the debit card and said it would be no problem, he would just have them delivered to the hospital. Carlos, you are a blessing. You and Sprint have gone above and beyond and I can't thank you enough. This is a wonderful store with really kind and caring people. Thank You!!!
-
March 2020 by Melinda Pluenneke
We had a great experience this morning. We had a very knowledgeable customer service rep (Will) that went above and beyond. He was courteous and addressed all of our issues and concerns.
-
March 2020 by Kimberly Kilpatrick
2/28/2020, Jim and Carlos were awesome with the service I needed. They were patient while I asked questions to get the ultimate setup for my needs. I kept talking and explaining my needs and they were great about "here's you an option that might work giving better service for less/mo. E.g. Sprint drive vs my current monthly broadband.". Jim was awesome to help me get to the bottom of my past purchase and my confusion on some things. Not to mention they have a new software system and they maneuvered through it like Pros. #GreatExperience.
-
February 2020 by Christain Webb
Carlos helped me find the best deals. Got me a free phone and some extra cash. I am very pleased with the customer service and time they took to make sure I was happy with my choice.
-
February 2020 by Thomas Fox
William the senior sales consultant was hands down the best salesmen I have encountered. Never pushy and always both helpful and extremely knowledgeable he made the experience fantastic and easy. Not to mention saving us a good amount of money he was very pleasant to interact with. 11 out of 10
-
February 2020 by Evan Scott
They are always willing to explain things even when they have done it countless times before. They always make sure I understand my bill and Will was a major help throughout the entire process. Thank you!
-
February 2020 by Tracy Stahl
The best customer service I have ever experienced is with Tina. She is attentive, well versed on product knowledge and company promotions and dedicated to getting her customers the best that Sprint has to offer. This store has a real asset as long as they continue to employ her.
-
January 2020 by Jeff Cooper
Have been a Sprint customer for many years and always happy with their service. The best rep ever is Tina Fischer though. She's always helpful, has good suggestions to get the best deal for your money, and is friendly and professional.
-
January 2020 by Joe Hoey
Went in to discuss upgrade options for myself and family. Needless to say it was going take some time and attention to detail. I was more than impressed with how well my entire family was treated by our Customer service rep,Jimmy! Jimmy was polite, professional, and most importantly, helpful in getting us set up with all that we needed. The entire staff was very nice, but Jimmy in particular was awesome! I strongly suggest going to see him for anything you need at Sprint. Thank you!
-
January 2020 by Jessica Romero
Awesome staff! Always get my issues resolved! I love my Sprint Drive. Definitely Josh and Carlos are the best! ?
-
January 2020 by Jude Risenhoover
Jimi was very helpful, we had a wonderful time and he did everything to make sure we saved as much money as possible! If you're looking for honesty and to save some money definitely come see him.
-
December 2019 by Trisha Adams
Carlos and Jimmy, they rock,! They were so patient with me and my lack of technical know how. They solved my phone problem and exceed all my expectations. Thank you Sprint.
-
November 2019 by Deb Helms
I love Sprints deals on new phones. And their customer service in the store are always thoughtful and respectful, always trying to help me get the best deal.
-
November 2019 by Reinaldo Mateo-Forti
Tina and the team are amazing! Always a Warm smile and a customer service that it’s unrivaled. I have been with Sprint for 5 years now and It’s this location what keeps me coming back for more. Such an amazing team there. Highly recommend this place!
-
November 2019 by Samantha Mackey
Josh & Eddy gave my family amazing service tonight. They stayed an hour after close to make sure we were getting the best deals, discounts & customer service. They went above and beyond with breaking down our bill and was completely transparent with fees and payment cycles. We had a rough experience in the past but these two gentlemen turned our opinions around and really went the extra mile to make us feel valued. They were very patient with me forgetting all my passwords and made sure we were happy with how everything ported over from our old phones. It was a great sales experience and I hope this review helps potential buyers choose Sprint. It’s worth it.
