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January 2024 by Stanley Parks
They Suck.Recommend going somewhere else. If they intercept this I'll post it on Facebook. I copied it.Addadem. I worked as a team Member at a Firestone station in California. I found O.E.M. parts for 1/5 prices I was quoted. A 70% mark up for parts alone!!
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January 2024 by Amy Stone
Need to change hours on website or with Google. Says they open at 7, so got up early to be there when they open, only to find the hours on the door say 8. Very frustrating.
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January 2024 by Tramayne Webster
I had taken my car to the Hyundai dealership on three seperate occassions because of a noise underneath the front end of my vehicle. All three times they told me they couldnt find the issue and that my car was good to drive. The mechanics, even though they were shortstaffed) at Firestone found the issues and fixed my vehicle. The Manager (Jason) and the lady (I didnt get her name) at the front counter were very helpful in resolving my issues. Thank you.
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January 2024 by Andrew Clark
Booked a 7:30am appointment through the Firestone website. Greeted with an empty building and when someone did get there they just said “we open at 8.” They don’t honor the hours and appointments available through their own company’s website. You’re better off finding another shop.
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November 2023 by Michelle Evans
We were traveling through town on a Sunday when our car started acting up and shaking. They fit us in despite a fully booked schedule and only having one tech available on a Sunday Afternoon. They fully checked the entire vehicle, listened to our concerns and fixed our car. (We suspected it to be a sparkplug issue and which was confirmed by the tech). We were able to have the car fixed before close. Very thankful and happy for the service and courtesy we received.
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November 2023 by Ashley Snodgrass
Absolute worst! Had my oil changed and air filter replaced. My car broke down so put it in the shop. They did an inspection and found my air filter was incorrectly installed and smashed. (Not why my car broke down) then when I called Firestone the guy told me there was nothing they could do about it, because I voided the warranty since someone else opened it.
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November 2023 by Vince Terry
First time visiting this Firestone store. I did find that everybody was extremely professional. I always get defensive when I'm in a spot and this was one of those. My son has an older car and he's been having a lot of difficulty
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November 2023 by Denise C.
Jason, the manager, performed another diagnostic to make me more comfortable with the service I received.
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September 2023 by Ed Velasquez
Worse Firestone store, I set up an appointment for alignment and the person who did it, set this up for battery test, so the alignment is life time, so they are not making money,So basically he wants me to go 5 days later around 2 o'clock and can do that, NO GOOD CUSTOMER SERVICE ?
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September 2023 by Ethan Doan
The lady on the phone was very kind and informative, customer service was very nice and she helped me understand my issue. The pricing is average and the appointment scheduling was easy. I will see how it is tomorrow.
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September 2023 by Caitlin
I never leave reviews but my boyfriend scheduled a routine oil change and tire rotation appointment with this location at 7AM. That appointment WAS confirmed. We waited for 10 minutes or so before I called a Firestone appointment specialist. She contacted a sister store and said they are operating under reduced hours and don’t open until 8AM. A man arrived around 7:45 and was so unbelievably rude. I think his name was Derek. He asked why we were standing outside. My boyfriend dropped his keys in the early bird lock box and accidentally locked something he needed in his vehicle. We waited nearly an hour so he could get his keys back. The man then argued with us about operating hours and tried to belittle us. Between the two of us we have five degrees, two of which are STEM so I didn’t appreciate his condescending attitude. “They won’t change the hours on the website, we’ve never been open at 7. I have four technicians, we don’t even offer full services. What did you have scheduled?” Any reasonable person could see that the store opens at 7AM and schedule an appointment. Took the keys and left.
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September 2023 by BB BB
*DO NOT COME BEFORE 8 AM**LISTED HOURS ARE WRONG*Worst experience I have ever had at a repair shop. Hours are wrong on website, online appointment manager, google, etc.Basically told by the manager that I myself was at fault for showing up for my 7 AM confirmed appointment when they don’t open until 8. Unbelievably unprofessional manager and an awful way to run a business.Shame on the manager, STAY AWAY.
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August 2023 by Lavar B.
Wrong hours, manager Derek was completely unprofessional and basically said we were to blame for showing up to a 7 AM confirmed appointment when they don't open until 8. Once he got there he didn't even seem like he wanted our business. Shame!
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August 2023 by anthony keith (akeith1911)
Don't schedule anything with these jokers. They didn't do what was scheduled at the scheduled time and said they would do it the next morning. Next morning they said I scheduled something else and they had customers in front of me and didn't have time to do what I scheduled. Not only did they not do what was asked, they were rude about it and treated me like I didn't understand what I was asking. I've been working on cars for years and know exactly what I asked for and why. This location needs new management.
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July 2023 by Sean Ong
came in for my 9 am appointment, took 3 hours to get my wheels aligned. receptionist told me it would take 1 hour at most. just ridiculous will not be coming back to this location. horrible service and very disorganized. other people arriving two hours later than me had their stuff finished before my car was even placed on the tracks.
