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January 2024 by Frank T
Absolutely the worst CVS and CVS employees I have ever had the displeasure of dealing with. I have had my prescriptions delivered from another CVS until I moved here to Arkansas. I had my scripts moved here and I have to call every single month because they do not know how to send out a prescription by mail. I pay for CVS delivery, but they never do it until I call. They have been so rude as to tell me to change pharmacies because I am having problems with them and they don't care about me as a customer. Then they charged me $5.49 for delivery when I already pay monthly for delivery. They told me they forgot to enter my number, so they charged me, but they still wouldn't refund the charge. I am having my prescriptions moved to another CVS.
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January 2024 by Tc Gilmore
In have been a CVS customer for a very long time, and I must say I received the worst service i have ever seen from your location on Walnut Ave in Rogers Ar, long hold times, and when you finally get someone to answer they are very rude and discourteous,I’m very sorry they don’t care anymore then that
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December 2023 by Barb Melton
So many times I have tried to shop here only to find them closed, despite all advertising saying they are open 24hrs. So frustrating
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November 2023 by Natalie K.
I have never been treated so bad by a pharmacy! They did not have all my medication, which was not an issue, and when I tried to offer some help the gentleman pharmacy interrupted me in a rude tone " I got it thanks" he continued with his attitude, keep in mind I just left the dr with an upper respiratory infection I was in no fighting mood. I told the gentleman to please stop talking to me in that tone he then threw my medication down and said "someone else can help you" I was left there speechless. The "lead pharmacist" was not any help I asked to speak to someone about the way I was treated she said she was the manager and saw nothing wrong with the way I was treated. They began to discuss my medication among themselves not to me and very loud so other customers could hear them, they laughed and she said "take your time" I was still at the counter. She then said " you can have a seat I'll call your name when it's ready" in a tone. To be honest I never write reviews but nobody especially people who don't feel good should have to endure such rude staff members! From the other reviews I'm not the only one.
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October 2023 by Nancy Fast
This CVS store offers customers regular shopping hours while the pharmacy stays open offering a 24-hour pharmacy service. I really enjoy shopping here to save money utilizing CVS discount coupons. The store is clean, well-organized, and the staff is always willing to help me in locating items. The pharmacy prepared my prescription so quickly which was a huge help to me. I highly recommend this store.
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September 2023 by Nancy Laymon
Daughter had to get medicine from visit at urgent care. We just moved to the area, and daughters insurance was not accepted. The pharmacist helped us out and was able to reduce our cost by $60! He went above and beyond!! And it was after 8pm too!! Very impressed with this service. Thank you!!
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September 2023 by Vicki Love
Prices are too high even with my coupons. The pharmacy is great, fast, friendly and always there. But I didn’t even use my $10 monthly coupon because the only item I wanted was not covered by the monthly care pass. Special pricing for some items have not come back since Covid. That was a nice perk but lately, it feels like there’s nothing special about the Care Pass.
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August 2023 by Kellie G.
I almost never write reviews. I feel compelled this time. This place is so awful. The staff is ambivalent at best. They don't care AT ALL if I am a customer there or not. There is a staff member with dark, curly shoulder length hair that has "pharmacy lead" on her shirt. She came to the window with a mouth full of food - still chewing. She began by telling me that my insurance wouldn't cover my script - to which I explained that I am cash pay, so please don't submit it to my insurance. To this she replied "well, the computer does this and we don't have a choice. That's how CVS wants to do it. ". She then said they don't have that medicine in the store and it would be a month before they can get it. She told me I could find somewhere else. I am a regular, respectful customer of this store. I don't argue or get angry. I mostly feel sorry for customer service people. She was so rude though and almost took pleasure in telling me that they couldn't help. Never again. We have choices on where we spend our money.
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June 2023 by Wanderlust
Using this store 1st time as I'm here in Bentonville for work trip, ran out of medication. Absolutely appreciate CVS being as network as strong as they are!! Their pharmacist was awesome. In and out in under 10 min????
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June 2023 by Keri Mase
The pharmacy is NOT 24 hours. I had emergency surgery and needed to pick up pain meds around 5 p.m. and the pharmacy was closed. They don't open until 8 a.m. so I am STILL without pain medicine. If I could give them 0 stars I would.
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June 2023 by Kenya
The female pharmacist has the worst attitude, surely sounds like she hates her job. She’s rude, lazy and not helpful at all.
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April 2023 by Josie Myers
every sign and the official cvs website shows this location as 24/7 but it isn’t. I came after midnight and it was closed. 2 other cars came and checked the doors while I was looking for any other pharmacy open 24 hours and there’s not a single one in the area.
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March 2023 by William G.
Rude and disrespectful female Pharmacist. Talked over me and put me on perpetual hold.
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March 2023 by Madeline McHugh
This CVS location is marked as 24/7; however, is not. When searching for Benadryl for an allergic reaction, we arrived at the 24/7 location to see the doors locked and the business closed. Please update your hours on google so that others can avoid this experience.
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February 2023 by Taylor Gray
My boyfriend and I came to pick up an order for Uber delivery and we were told they were 24 hours. We just had to grab a bottle of Tylenol and walked up to the doors and the ladies working there refused to let us in saying it was closed. All over the building and website it is advertised as 24 hours. Even on the Uber app, you could still order from them. Even called but no one picked up. We went out of our way to complete this delivery for someone who really needed medicine and we couldn't due to their false advertising.
