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May 2024 by Mia
Daughter dropped her new phone and screen shattered. We have insurance. Went to store only to have guy not "find" her line on my account. I have 5 lines with them for many years. Told to call CS. Put in claim on May 2nd, told it may take 3 hrs to 1 day, it's been 6 or 7 days, as they keep saying they don't see where I've submitted documents. I have proof I did. Phone was finally guaranteed delivery today and it wasn't, so I called for ETA and they say claim wasn't even completed, or mailed out either! Now a supervisor is working on it and says to call in 48 hrs for ETA, next week on the May 13th! So 2wks without her phone and had to pay $75 deductible? Garbage company Cricket/ garbage insurance Asurion, just buy an Otterbox. I can't believe I rooted for them all these years! Plus last time I was in the store I said I needed a new phone with better storage and the girl said this is an upgrade from 32 to 64, I took it home and it was a 32. So over them.
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January 2024 by Phyllis Pirolo
Staff cleared up my problem without hesitation
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December 2023 by Logan Eugenes22
Understandable
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August 2023 by Emily Williams
I've been with Cricket for a while now. I can't complain about service. Just the fact the in store service fee keeps increasing. I don't like doing a lot of online shopping, including bills. I prefer in person, but I'd rather not have the extra $5 fee when I'm already paying $80.
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April 2023 by Dom
Sierra does a fantastic job running her store, she makes sure her staff are knowledgeable of their product and provide the best possible experience. From the moment I walked in the store I was greeted with a smile and she ensured I got quality service that went above and beyond. I cannot give a good enough review to do the service justice. If you walk into a phone store and have an interaction that makes your entire day then that’s what I call peak customer service. Thank you to Sierra and her team for the stellar customer experience.
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March 2023 by Korey Smith
Great experience and customer service.
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December 2022 by Ben Althuzius
Staff here are very helpful with great attitudes
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August 2022 by Amogh Katti
Great service! Very helpful people!
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June 2022 by Bonnie Hammond
It took awhile only 1 person working and there was 8 people in there and the guy was helpful to me
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June 2022 by Luther Green
Poor service, unfriendly
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June 2022 by Kathy Bray
Very helpful staff
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June 2022 by Ryneisha Leaks
The lady answered every question I had
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May 2022 by Charlie Sheppard
The young man that helped me was awesome he took care of everything. I'm not up on everything about phones. He done everything for me and was so nice.
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February 2022 by Daniel Wilkerson
Not a very personal experience and most of everything was in Spanish. Pretty sure I shouldn't have to read everything in Spanish in America.
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January 2022 by Atikan Marr
Amazing customer service by Erick at this location. Solved my problem quickly and I was in and out in less than 5 minutes.
