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August 2024 by Bob
This Batteries Plus failed to stand behind a $250 4month old battery I purchased for my car. Chris (owner) made the decision to say we can’t/don’t sell used batteries. The battery was not bad but simply would not re-charge in my car do to my many start stops. Chris said to sell it on fb market place. I had to buy yet another new battery. I even paid the additional core charge since I didn’t leave the 4 month old battery. I say this because I’ve owned three companies and always stood behind everything I ever sold. We at (Casteel Htg & Clg)installed a new heating and air conditioning system for a gentleman after which he told me he didn’t like it. I asked him why and he said because it’s too noisy and won’t cool properly. I then asked him what would you like me to do? he replied, replace it. So I replaced the entire system with a better more expensive system: afterwards he said now I’m happy which made me happy. Do you think that new larger more expensive heating and air-conditioning complete system cost a little more than $250 I would think so. I still own a business to this day and I always make sure that everyone that Purchases from me is satisfied (without an attitude) regardless. I have spent thousands of dollars with Batteries Plus over the years. Oh well.
Check me out: ( Casteel Htg & Clg.- Woodstock Storage and Carwash-The Wash Lab)
Bob Casteel
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August 2024 by Suzi Lakin
Got in the car at Cracker Barrel, and our car wouldn't start. Looked up closest place to get a battery. Called and asked them if they delivered. ? Since we were right down the street, he came down to see if he could jump battery first. When that didn't work, he went back and brought new battery back and installed it. We followed him to store, paid and were on our way. Thanks again BWhalen! Definitely will be back for any other battery needs! A+ customer service.
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March 2024 by H M
I will not be doing business with Batteries Plus in the future. I bought a Duracell automotive battery two years ago from these folks and it came with a 3 year warranty. Now the battery is having a hard time starting my vehicle and if you leave it sit for more than two weeks it doesn't have enough power to turn the engine over. When the employees tested the battery with a load tester one employee remarked to the other one that the meter was faulty on the testing unit and he had to rig up a separate hand-held voltmeter to test it. When it was first tested one of employees reported it as being borderline then the other employee said he wanted to retest it and then he said it tested good but he would put it on their charger for several hours and test it again. When he tested it again he said the battery was good. All I know is that starting a month prior to this the battery was not performing like it did for the two years prior. I'm thinking to myself they are using a tester that the voltmeter is not functioning properly on and I'm wondering what else might not be functioning properly with that testing unit. Anyway long story short they refused to cover it under warranty. Batteries Plus is a franchisee company and I purchased this from one when I was out in the western U.S. I had the distinct feeling that I was being treated a bit differently because I had not purchased it from this particular location. I going and purchasing a new battery now and using this one as my core charge. I won't be purchasing it from Batteries Plus and I never will do business with them again.
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March 2024 by Daniel Randolph
I have to say, this was my first bad experience at a Batteries Plus ever. There were two guys working, one who seemed to know something and another who had been there 2 weeks. The cover on my battery uses a T10 torx. This guy kept saying we don't have that "Allen" wrench. I kept telling him it was a T10 and there were probably 5 on there bench. The guy who knew something sent him back in to look up the battery and after 10 minutes, the guy was completely lost...and finally says, you'll have to go to AutoZone. The guy who knew what he's doing came back in and found the battery in 1 min but started to hand me back off to the other guy...that's when I bailed. Yikes.
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March 2024 by Kayla Lester
Hands the plàce to go to repair your electronic devices! Joan is the guy to talk to for all of your needs! My phone was a lost cause and he worked his magic and it turned on!! Definitely go there for your cellphone and electronic needs!
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March 2024 by Miles Alexader
Helped me out two guys in there were super cool
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February 2024 by Larry Linn
Always have what I need in stock, good prices, excellent customer service!
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February 2024 by Theos Molina
The associate called me after I placed my order online to inform me that the battery I ordered was not available. He called ready with alternative solutions that made my decision easier. He even made sure that I get a refund for the difference in price without me having to cancel my order and place it again.More importantly, this was an extremely snowy day. He changed my battery quickly and provided excellent customer service.
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February 2024 by Nash Electric
Staff is always friendly, helpful, and knowledgeable. Prices are competitive and the service we receive is always top notch. Keep up the good work!
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December 2023 by Cindy Sigmon
Chris was very personable and professional in making sure the product I wanted was the correct one. In emails and in store, he provided all the info I needed. Will shop at Batteries Plus again!
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December 2023 by Tim Kreiner
Very helpful and kind staff. I have purchased several automotive batteries from them as well as regular household ones by the case. This time it was an auto battery. They also have the hard-to-find ones and unique bulbs. I can buy online but I like to have a local resource for things like this, as their service in several different cities has been very good.A good value. I will go back again.
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December 2023 by Richard Gardner
Had a great experience replacing my car battery. Mitchell was very helpful in guiding me to the right product and then doing the install. Will be back for my battery needs!
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October 2023 by Michelle Smith
Best service! They looked all over to make sure they didn’t have any, and then offered to order the battery for me. It took only 2 days and they called to let me know that it was delivered.
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October 2023 by Jennifer Van Slooten
Yesterday I went to your store to get replacement batteries for a watch and key fob. I was helped immediately while I waited. I asked a question about another repair that I thought needed to be done at a jewelry shop and the clerk was happy to help make a simple repair at no cost. I was so impressed by the amazing customer service. Thank you!
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August 2023 by MA K
$200 to replace a basic fob key although I like Batteries Plus I think I'll be looking elsewhere they don't even stock the shell which their web page says they do to save money
