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February 2024 by Christina Watkins
Great company they helped me with my oil change and tires they really went out their way to make sure my car was safe for me to drive.
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February 2024 by Trevor Barton
Not sure how this place is in business. Biggest scam artist in the game. Had them rebuild a transmission for me on 8/3/23. It burnt up 12/12/23. I took it back to them on the understanding that the 1 year warranty would cover a new rebuild. On 1/31/24 I finally got to pick it up and was surprised by a $3200 bill that was supposed to covered by their “1 year warranty”. Joe will find any excuse to get out of a warranty. When discussing this on the phone, he was cussing, yelling, and eventually told me to “take him to court”, then immediately hung up. Never taking any of my calls after that to try and settle the issue, I eventually came in to get the truck but not without paying for another rebuild charge that I did not sign a work order for. Long story short, Joe will be getting served by the Benton County Sheriff. Good luck in court.
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February 2024 by Dylan Wegner
Customer Service was great, but in no way do i suggest bringing your vehicle here, the mechanics definition of "diagnostics" is scanning the check engine light codes and checking fluid, he did say he would check the wiring but only upon request. Stated he needed to drop my oil pan in order to diagnose the transmission because the fluid smelled burnt when all that would do is be a 225$ charge for a transmission fluid change and most likely be told the transmission needs repaired or replaced. Burnt transmission fluid would be exactly what will cause slipping or erratic gear shifts which was exactly what i brought the vehicle to them for. I give some credit for being half right but the mechanic does not seem to care to put any real effort or thought into what could be going on with the vehicle and can definitely use a refresher on how the computer components of the car can cause similar issues to a transmission needing repaired or replace as he told me when asked if he could check the PCM that it would have nothing to with 1st gear shifting to second at a high RPM which is very wrong, also the transmission gives its on set of codes when connected to the proper scanner that would give more insight and be more cost effective than to pay to have the transmission pan dropped. In conclusion, just about any auto parts store will check the check engine light for free and shops such as Kwik Kar or Meinike will change the transmission fluid for 180$ instead of the 225$ and misinformation this mechanic gives.
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January 2024 by Anon
What a horrible rip-off place! If I wanted to get ripped off, and my stuff to not work after it's been "repaired" I can go anywhere.
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January 2024 by Dell Sisco
Awesome people very knowledgeable and do timely work with the best prices
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December 2023 by Sam Hill
The price was reasonable, and they did it in a timely manner. It's been about a year now, and so far it has been a good transmission. Nice and friendly staff and up front about everything.
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December 2023 by S Amirirad
You answer all the people that tell you everything positive, how about the people that like me to ask you? What did you do with my 10000 that you take the money from Me Before You own that place and you didn't rent it to me and you didn't make money back.i have proof of 10k that you took frome me at 10/14/2022If you are honest people
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November 2023 by Grumpy OldRider
I read the reviews here before having my vehicle serviced. I must say I experienced none of the negative things posted here. I guess you can't please everyone.Joe and his crew were very great to work with. Prices were fair. The work was done well and the time it took was reasonable. I would definitely go back and refer them to others.
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November 2023 by Krystal Myers
The whole team at A1 is Great!! Great customer service, very knowledgeable, friendly, and CARING staff. They always take great care of my vehicles, quick and efficient!! Highly recommend for all your vehicles need.
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October 2023 by AC
After reading some reviews I must admit I was a bit wary about having my vehicle worked on at A-1, but I spoke to another mechanic who told me A-1 did a good job. So I took my vehicle in on a Monday afternoon and was told my vehicle’s torque converter was damaged and due to the damage there were metal shavings in the transmission. I would need a new torque converter and a transmission rebuild…ouch! I was quoted a price which I felt was fair and told it would take a week and a half to get it done. To my surprise the repairs were completed and my vehicle was ready on Friday of that same week! A-1 was prompt, professional and fair. Tara, was informative and very helpful. Finally, the only unfair thing about this and every business transaction in Rogers, Arkansas is the ridiculous tax rate!! Where does it go???
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October 2023 by Vernon_and_Carla Habersetzer
They replaced the transmission on our 2019 Sentra and did an awesome job! Super friendly, good communication throughout, and very fast service! The transmission was ordered, arrived, and was installed in just a few days. Highly recommend this place!
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October 2023 by Amanda Bohanan
Thank you A-1 Transmission. Everyone that I spoke with was very friendly, professional, and helpful. They were able to provide finance options through a couple different companies. Transmissions are not cheap, so I was really happy they were able to provide me with these options. They also gave you an estimate and options for what I needed and the different cost and they allowed me to determine how much I was willing to spend. Thank you again!
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October 2023 by Chad Kuester
A1 is awesome! My daughters Jeep had a transmission leak and we were desperately trying to find a shop to take her car to late on a Friday. I spoke with them and they were kind enough to stay open late until I could get there. They were very honest and up-front with my options and took the time to show me where the leak was coming from. I sincerely appreciate their honesty, professionalism and great service. I can't recommend A1 highly enough.
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October 2023 by Michelle Colunga
Took my vehicle to get a diagnosis. The Owner told me the diagnosis would cost me $165 which I agreed. Picked up my vehicle the following day but was charged $270 for the diagnosis due to “drop pan” if he knew I would need a drop pan why would he tell me it would cost me $165? He should have just told me $270. I was not expecting to pay that much. Very disappointed. I decided not to use their service for this reason.
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September 2023 by Charles Townsend
Highly unsatisfied with the work that work done to my dodge. They kept my truck for 30 days called me multiple times to come pick up my dodge and it wasn’t ready. After they finally got the transmission part right I bought it home had to redo my own vacuum lines to get my a/c working. I have to rock my truck back and forth to get it out of park, something isn’t right in the linkage but I can’t send it back to the shop for them to kidnap my work truck from me for another month. I will never use or recommend them to anyone and I tell everyone about the work they’ve done as I am having to rock a lift dodge ram with big tires back and forth to get it to go into gear.
