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November 2023 by Shanice James
Horrible! I was trying to cash a check because Walmart center couldn’t do it, so I went to them. The guy told me it will cost 9 dollars to cash less than a 250 check, I said okay. Him and 2 other ladies went to the back with my check and ID and I sat and waited well over 20 minutes with nothing but his big bald self to come out and say they still working on it while smacking cause he was eating. I proceeded to wait 5 more minutes and told a guy who was standing there that I just want my check and ID back because this is ridiculous. If I ever wanted to become a member I definitely wouldn’t now. Once I told the guy I wanted my stuff back, it took them less than a minute to bring it to me. Horrible service for it to be 5 people in such a small space.
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November 2023 by Keaundra Humphrey
Horrible! I was trying to cash a check because Walmart center couldn’t do it, so I went to them. The guy told me it will cost 9 dollars to cash less than a 250 check, I said okay. Him and 2 other ladies went to the back with my check and ID and I sat and waited well over 20 minutes with nothing but his big bald self to come out and say they still working on it while smacking cause he was eating. I proceeded to wait 5 more minutes and told a guy who was standing there that I just want my check and ID back because this is ridiculous. If I ever wanted to become a member I definitely wouldn’t now. Once I told the guy I wanted my stuff back, it took them less than a minute to bring it to me. Horrible service for it to be 5 people in such a small space.
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October 2023 by Aribella Glover
Save your time and effort, don't use this bank. They refused to take paperwork from Social security because they deemed a payee letter *too old* because it was 6 months old. To be even more certain, I showed them orders of guardianship showing I still had custody and that wasn't good enough. Like Social security just switches payees to people who don't have custody of the minor child. Even with 2 letters of award, one for regular monthly amount and one for a back pay amount. None of the workers listened to me and they acted like I was a criminal. Do Not use this bank. They won't even listen to the SSA when they called to help me. It is a huge hassle and a lot of red tape if you need any help. They don't listen to anyone, not even administration. Don't waste your time or $3.50 gallon gasoline.
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August 2023 by Brooklyn Tody
Save yourself the energy and time. Do not bank with FSNB. Unlike the more respectable banks out there, they don’t allow people to endorse checks to current FSNB account holders. Luckily, I switched over to Regions and they took care of the situation quickly. More importantly, I watched an FSNB customer service representative act very unprofessional and impatient over the phone with a disabled customer who was about to undergo brain surgery !!!
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February 2022 by candeece Lucas
Great banking!
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August 2021 by Google user
Excellent banking service today, timely, great customers service. December 24, 2020.
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January 2021 by nate todd
Excellent banking service today, timely, great customers service. December 24, 2020.
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June 2020 by Sherron Wimbley
Waited an hour plus for my daughter to open a checking account. Really deserves and NO STAR POOR CUSTOMER SERVICE.
