Whitson-Morgan Ozark provides a mixed experience centered on its customer service. Many reviews highlight excellent and friendly service from the general, professional, and courteous staff, who are described as a breeze to work with, helpful, and polite. Specific praise is given for making the car-buying process easy and different, with exceptional accommodations like multi-day test drives delivered to a customer's home and prompt paperwork handling. The service department also receives commendation for being knowledgeable, efficient, and going above and beyond to assist travelers with immediate repairs. However, there are serious reported issues with the technical work. One customer details significant problems, including an oil leak that persisted after multiple repair attempts, damage done to a vehicle at the garage, and a major transmission failure believed to be due to neglected checks during regular servicing. This resulted in a substantial financial loss and the purchase of an unsatisfactory replacement vehicle, with no compensation offered. While the staff's attitude is a noted saving grace, these technical failures contrast sharply with the otherwise positive customer service experiences.
Neal and Pam were so amazing and made the buying process so easy!
August 2024
Finally a great experience at a car dealership! Car buying hasn’t always been fun. This time was different. I can’t say enough about Jesse Whitlock. Thanks for making it so easy. RT
May 2024
Anthony in the service department went above and beyond to help keep me on the road.
